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Holland America Line

Holland America Line review: Rewards points

D
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2:33 pm EST
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Barclays bank refuses to honor my 643Holland America Rewards Points. They argue that I placed my cruise order through a third-party booking service rather than through Holland America. In fact, my order was placed DIRECTLY with Holland America and was charged to my Barclays Visa credit card. I have requested assistance from Holland America to verify my statement that I did, indeed, purchase the cruise directly from them. However, Barclays has no record of Holland America having provided the required information and continues to refuse to acknowledge statement credit to my account.

Claimed loss: 23,643 Holland America Rewards Points, to be credited to my Barclays Visa credit card account

Desired outcome: Resolve the issue favorably!

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