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CB Cruises and Charters Holland America Line Complaints #2-21
Holland America Line

Holland America Line review: Failure of guest relations to respond

J
Author of the review
5:55 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife and I were on the HAL cruisetour from Anchorage to Vancouver.
During that trip we purchased a souvenir coffee mug onboard the McKinley Explorer. It was our only memento of Holland America for this trip. Sadly, the coffee mug broke. I am desperately trying to obtain a replacement. This was a souvenir that my wife absolutely loved. I have emailed Holland America guest relations numerous times with no response at all and when I call all I get is "I'll forward an email to the proper person" and a refusal to provide me with a person I could contact and never a reply from the allegedly forwarded email. All the while I get almost daily solicitations to book another cruise.

Any assistance you can provide in replacing this memento is greatly appreciated.

Thank you,
Jay Feigenbaum

Desired outcome: A replacement mug that I will gladly pay for.

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  1. Holland America Line Contacts

  2. Holland America Line phone numbers
    +1 (888) 425-1329
    Click up if you have successfully reached Holland America Line by calling +1 (888) 425-1329 phone number 27 27 users reported that they have successfully reached Holland America Line by calling +1 (888) 425-1329 phone number Click down if you have unsuccessfully reached Holland America Line by calling +1 (888) 425-1329 phone number 11 11 users reported that they have UNsuccessfully reached Holland America Line by calling +1 (888) 425-1329 phone number
    42%
    Confidence score
    Customer Service
    +1 (800) 599-8256
    Click up if you have successfully reached Holland America Line by calling +1 (800) 599-8256 phone number 4 4 users reported that they have successfully reached Holland America Line by calling +1 (800) 599-8256 phone number Click down if you have unsuccessfully reached Holland America Line by calling +1 (800) 599-8256 phone number 2 2 users reported that they have UNsuccessfully reached Holland America Line by calling +1 (800) 599-8256 phone number
    33%
    Confidence score
    Guest Relations
    +1 (800) 541-1576
    Click up if you have successfully reached Holland America Line by calling +1 (800) 541-1576 phone number 1 1 users reported that they have successfully reached Holland America Line by calling +1 (800) 541-1576 phone number Click down if you have unsuccessfully reached Holland America Line by calling +1 (800) 541-1576 phone number 1 1 users reported that they have UNsuccessfully reached Holland America Line by calling +1 (800) 541-1576 phone number
    Ship Services
    +1 (877) 932-4259
    Click up if you have successfully reached Holland America Line by calling +1 (877) 932-4259 phone number 0 0 users reported that they have successfully reached Holland America Line by calling +1 (877) 932-4259 phone number Click down if you have unsuccessfully reached Holland America Line by calling +1 (877) 932-4259 phone number 0 0 users reported that they have UNsuccessfully reached Holland America Line by calling +1 (877) 932-4259 phone number
    General Reservation Assistance
    More phone numbers
  3. Holland America Line emails
  4. Holland America Line address
    450 Third Avenue West, Seattle, Washington, 98119, United States
  5. Holland America Line social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 16, 2026
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Holland America Line Category
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