Let me start by saying that my decision to purchase a timeshare vacation package with this company was made under false pretenses. The representatives convinced me that should I ever decide to sell my timeshare, the company would take it back and sell it for me. This was a major selling point for me, as I wanted to ensure that I would not be stuck with a product I had no use for in the future. However, as soon as I signed on the dotted line, my experience with this company took a turn for the worse. Not only was I never informed of the costly maintenance fees that would be due each year, but I was misled about the actual value of the timeshare I purchased. I have only used the timeshare once since 2014 and have paid thousands in fees that were never disclosed to me when I agreed to buy this timeshare. The representatives have refused to take any responsibility for the lies they told me and have offered no real solutions to help me sell or get rid of my timeshare, even after I have offered to pay for help. I'm disappointed and frustrated at the way this company has treated me and other unsuspecting clients. The lack of transparency and accountability is unacceptable, and I like someone to take immediate action to rectify this situation. It is time for your company to take responsibility for the deception that has taken place and to make things right with me and all other customers who have had similar experiences. I am requesting that you release me from the obligations of my timeshare contract and allow me to move on from this experience.
Desired outcome: Relinquish Membership
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