Hims & Hers

ForHims.com is a terrible fake business that does not care about its patients. I ordered Topical Finasteride 0.3% with 6% Minoxidil treatment and paid upfront with an automatic approval from a fake doctor. There was no discussion of possible permanent, detrimental and life-altering side effects. For one week of use, I experienced terrible side effects such as headaches, brain fog, back pain, sleep disturbances, insomnia, and several types of sexual dysfunction including impotence, low libido and other disorders. My first nurse was not aware of these extensive, multi-systemic problems. My second nurse suggested I stop the medication. I stopped, but 4 months later, I still have several problems related to my use of Finasteride. Along with continuing back pain, sleep disturbances, insomnia and sexual dysfunction, I have new symptoms related to Post Finasteride Syndrome such as muscle fatigue, weakness, joint problems in neck, back, shoulders and hips and other multi-systemic issues. ForHims.com does not care about its patients and leaves them to fend for themselves in the wake of devastating Finasteride side effects. I want them to cover all my medical expenses related to my treatments for Post Finasteride Syndrome. I want them to cover hormone testing and possible treatment to rebalance my internal chemistry. I want them to provide better warnings to customers about serious life altering side effects. I want them to stop lying about low percentages of people with serious problems from this drug. ForHims is a terrible company that should face class action lawsuits soon for failing their patients in every possible way. Unprofessional, unethical, unresponsive, uncooperative and untrustworthy starts to describe my horrifying experience with this company.

On October 4th I chatted online with someone from Hers about skin cream. I expressed that I was looking for a skin cream that would help with acne and wrinkles. I was given a "custom" skin treatment containing tretinoin, the strongest retinoid. I began my subscription and paid the full amount for the first month's delivery. I was told to use the product once per week at first and slowly work my way up. After using the product as directed for 2 weeks, I began noticing horrible side effects. My skin was red, itchy, and flaky. No matter how much moisturizer I used, my skin was so painful and dry that I could no longer wear makeup. I also began noticing large, painful, cystic acne bumps under my skin that lasted for weeks. I have never experienced this before. My skin looked and felt horrible. The customer service at Hers advised that some dryness and irritation were possible, but upon looking into the matter online, I read multiple articles stating that tretinoin causes your skin to "purge" which I was not warned about. I cut out all other skin products so as not to irritate my skin, but by November 5, my skin was worse. It looked like I was suffering a rash, and was very painful. I asked my esthetician and she said some skin cannot tolerate tretinoin as it is very strong and not for everyone. I stopped use immediately, canceled my subscription, and requested a refund from Hers but was told I had to continue using the product for 60 days before getting a refund. This is very dangerous. I don't know of any other store or company that would force you to use a product that you are allergic to/having a bad reaction to in order to get your money back. I never received another response from customer service even when I asked why I got a text saying a NEW order was being prepared and my card was charged which I did NOT authorize. I had already canceled my account at this time and did not speak to anyone about a new product or charging my card.