Hims & Hers

I went through the process of getting a subscription for both hair products and face products. Neither of these products are obtainable by any other pharmacies. I needed my hair product delivered early, so on 7/29 I click the button to order early. I understand global supply chains etc., but since then I have emailed three times and messaged 4 times and gotten zero responses from any human being including the doctors that prescribed the meds. No matter what kind of crazy weather or supply problems are happening around the world, you should be able to answer a customer service question. My order has still not shipped, and now after using the product for over three months and seeing some results, I have no product left to use. I either want the product shipped out now so hopefully I can keep from reversing the good results I was seeing, or all my subscriptions to be canceled. That order has been sitting there and not even been processed or shipped since 7/29. If anyone had reached out and talked to me, or given me another solution in the meantime, I may be more understanding. But you cannot run a business and go radio silence on people that you have written prescriptions too. Especially not when they cannot get that prescription from any other provider. Where else can you get prescriptions and not have a customer care team. Its dangerous. Its completely different than from when I first started, which makes me think something has happened at the company. But if they have furloughed employees etc., they need to let everyone know. Im supposed to be under the care of a doctor, and my doctor is not responding.

I filled out their questionnaire regarding antidepressant medication. I don't recall submitting my payment info, as I hadn't actually decided I wanted to do it. On 9/6/22 I was billed $123.00. I emailed immediately and requested a refund; they refused, said all info matched up, so no refund. 2 days later, I received a box of pills. I did not open the box and returned it to them UNOPENED. I again requested a refund as I did NOT want the services, had NOT used the services, and had returned their merchandise untouched. They again refused. I never used their services, did not want to use their services, and I returned their merchandise UNTOUCHED. I never spoke once to a medical provider, no one reviewed med for side effects, usage etc. This is at a very minimum unethical, and I'm pretty sure it might be illegal. I have reported them to the *** Here is the last correspondence I received from them:"We are unable to refund your account and order as your information was correct in our system, and you did complete your intake with no additional questions for our providers at that time. It is a completely legal process, and providers review carefully all the information that is submitted. If they needed any additional clarification from you, they would have asked, but it is their discretion to prescribe you based on what you had put through that form. Again, I'm truly sorry if any of this was unclear at the time you checked out. If you wish to dispute this with your bank, you are welcome to do so. As for sending the mediation back to us that does not warrant a refund as we do not have a return policy and do not accept returns do to the nature of the medication."

On 04/27/22, I started a prescription for 10 mg of Lexapro from this company for depression and anxiety. I had an initial consultation with a nurse practitioner regarding my medical history and symptoms. After one singular dose, I went into serotonin syndrome, a life threatening reaction to a buildup of serotonin in the brain, and went to the *** twice for a variety of symptoms. It is extremely rare to go into serotonin syndrome from such a low dose of this medication, especially since I was previously prescribed 20 mg for years. This very much makes me believe Hers may be erroneously dosing their pills, and I may have consumed a pill that contained much more than 10 mg. I have not contacted the nurse throughout this, since with a typical prescription, the prescription is canceled without a check in from the patient. It is very dangerous and irresponsible to continuously charge a customer for a prescription without once hearing how they are tolerating the medication. My primary concern is not the egregious amount of money Ive been charged monthly for a prescription Ive taken once, but rather that this company is continuing to send this medication out simply for the purpose of acquiring funds, without prioritizing the wellbeing of the patient like an in office medical professional would. These telehealth companies, especially this company in particular, are extremely irresponsible in caring for their patients. I atleast expect a refund for the most recent automatic shipment of the medication, as it has not yet delivered and I have no intentions of taking this medication. I would like the en route shipment dated 09/17/22 to be canceled as I have already communicated to customer support.

ForHims.com is a terrible fake business that does not care about its patients. I ordered Topical Finasteride 0.3% with 6% Minoxidil treatment and paid upfront with an automatic approval from a fake doctor. There was no discussion of possible permanent, detrimental and life-altering side effects. For one week of use, I experienced terrible side effects such as headaches, brain fog, back pain, sleep disturbances, insomnia, and several types of sexual dysfunction including impotence, low libido and other disorders. My first nurse was not aware of these extensive, multi-systemic problems. My second nurse suggested I stop the medication. I stopped, but 4 months later, I still have several problems related to my use of Finasteride. Along with continuing back pain, sleep disturbances, insomnia and sexual dysfunction, I have new symptoms related to Post Finasteride Syndrome such as muscle fatigue, weakness, joint problems in neck, back, shoulders and hips and other multi-systemic issues. ForHims.com does not care about its patients and leaves them to fend for themselves in the wake of devastating Finasteride side effects. I want them to cover all my medical expenses related to my treatments for Post Finasteride Syndrome. I want them to cover hormone testing and possible treatment to rebalance my internal chemistry. I want them to provide better warnings to customers about serious life altering side effects. I want them to stop lying about low percentages of people with serious problems from this drug. ForHims is a terrible company that should face class action lawsuits soon for failing their patients in every possible way. Unprofessional, unethical, unresponsive, uncooperative and untrustworthy starts to describe my horrifying experience with this company.

On October 4th I chatted online with someone from Hers about skin cream. I expressed that I was looking for a skin cream that would help with acne and wrinkles. I was given a "custom" skin treatment containing tretinoin, the strongest retinoid. I began my subscription and paid the full amount for the first month's delivery. I was told to use the product once per week at first and slowly work my way up. After using the product as directed for 2 weeks, I began noticing horrible side effects. My skin was red, itchy, and flaky. No matter how much moisturizer I used, my skin was so painful and dry that I could no longer wear makeup. I also began noticing large, painful, cystic acne bumps under my skin that lasted for weeks. I have never experienced this before. My skin looked and felt horrible. The customer service at Hers advised that some dryness and irritation were possible, but upon looking into the matter online, I read multiple articles stating that tretinoin causes your skin to "purge" which I was not warned about. I cut out all other skin products so as not to irritate my skin, but by November 5, my skin was worse. It looked like I was suffering a rash, and was very painful. I asked my esthetician and she said some skin cannot tolerate tretinoin as it is very strong and not for everyone. I stopped use immediately, canceled my subscription, and requested a refund from Hers but was told I had to continue using the product for 60 days before getting a refund. This is very dangerous. I don't know of any other store or company that would force you to use a product that you are allergic to/having a bad reaction to in order to get your money back. I never received another response from customer service even when I asked why I got a text saying a NEW order was being prepared and my card was charged which I did NOT authorize. I had already canceled my account at this time and did not speak to anyone about a new product or charging my card.