Hims & Hers

AVOID THIS COMPANY LIKE THE PLAGUE! -- The pricing you hear about on the radio is misleading. Unless you're only planning on having having sex a couple times a month, the actual price is closer to double what they advertise. -- They prescribe a very low dose that probably wont work for most men, and instruct you to try it a few times before expecting it to work (read - use up that limited supply so that you increase the order next month) -- The quality of their product is suspect. I switched to a prescription from my doctor and had immediate results. I then tried the equivalent dose of theirs (5 pills) and had no results -- They practice deceptive marketing tactics. I originally declined after their pricing turned out to be different from advertised, but they convinced me to try it for one month. What they didn't say was that they were also signing me up for a revolving order at the same time. -- They don't have an option to cancel on their website, only pause from month to month (you have to email them in order to cancel) The bottom line is that it is easier, safer and a lot more reliable to just get this prescription from your PCP.

I'm giving a 1 Star due to their SCAMY tactics to make you pay the maximum for your subscription. They asked post-trial about my billing preference. I chose $20 monthly or bi-monthly, but then my doctor prescribed a year's supply without mentioning a $240 charge. Discovering this, I tried to cancel, but was told I needed the doctor's approval. I disputed the charge with my credit card company, blocked further charges, and struggled to navigate their website to cancel via email. They override my billing choice, and only send the meds bi-monthly. Don't let subscription services bully you into unwanted payments.

I reviewed the company's site on Saturday October 3rd and proceeded with the process of ordering. Within a couple hours of doing so I realized that this was not something that I should be doing and tried to cancel the order but there is nothing on the website to allow a customer to do that, that I could find. I immediately sent an email to the customer service team stating that I wanted to cancel the order. As of Monday October 5th, I had not received a response to my email but instead received notice that my order was being filled. I called the customer service line four times that day and each time I was on hold for twenty minutes and then disconnected every time even though the original message said that the average hold time was 10 or 11 minutes. Today, Tuesday October 6th, as of 9:45 AM I still have not received a response to my email sent on October 3rd so I have called another four times so far and, again, each time held for 20 minutes and then disconnected. I'm currently sitting on my 5th call and still holding. While doing this I also took their advice and reached out on Facebook and Instagram. Both of those medias replied within half an hour with information which I responded to and then no more communications. It's like a black hole, things go in but nothing seems to come back out. This is truly the worst customer service I've ever seen and certainly would make any customer question the validity of this company. From the other complaints I've seen her I'm sure they are going to say my order is now shipped and there's nothing they can do even though I reached out within a couple of hours to cancel the order but because of the poor management of their customer service team no one has responded. It feels like they do this delay tactic so that they can say the order has been shipped and then refuse the refund. This may not be a scam but I do not see how it is legal when the customer has tried very venue of contact that their company has suggested and still had no real interaction but they sure charged my credit card immediately. BUYER BEWARE! Actually, BUYER RUN THE OTHER DIRECTION!

I signed up ForHers when I needed a refill on my anti-depressants and I am in between PCCs. I thought it would be an easy but legit way to get my medication refill. I should have read the articles about how scammy this business is and how they literally use IG models to promote a heart drug to be used off-label for anxiety. Nevermind that the drug actually causes suicidal thoughts and should never be used for "anxiety". But here's my experience below, (trigger warning to those who have experienced mental health provider abuse in the past. )Red Flag 1: The first thing I had to do was complete a hair type quiz. Which felt pretty disorienting when I am looking for mental health services and don't really have any hair on my head to style. But whatever, i needed the meds. I eventually clicked around to the mental health page. Another quiz, but regarding my mental health. I was very honest and gave all my personal mental health and physical health history. Red Flag 2: you are allowed to select the medications you want. Yes, even if you've never taken them before, you can pick whichever one you think you want before you even meet with a doctor. There is a list of several psychiatric medications and you can select it like a shade of lipstick at Sephora. I selected the medication I am currently taking and then went to choose an appointment. Red Flag 3: I select my appointment for the same day. Within about 10 minutes I am contacted by text message by my "psychiatrist" to follow up some questions. He asks me my dosage and then proceeds to tell me he can offer my meds to me for much cheaper. I was surprised that I was going to be charged $85 for a "subscription" and then $60 for my meds which are normally free under my insurance. The provider explained he could give me the meds for $50 (never said how many pills) if i signed up on his Wordpress site for his bulk prescription list. He told me his business is just providing bulk prescriptions of whatever to a select list of clients, all i have to do is text him my home address and the meds i want with my credit card info and he would send them to me. That person was "***" who was representing himself as a licensed Psychiatrist for Hers. As someone who has experienced mental health provider abuse, this was just icing on the cake and I was horrified i had given up all my sensitive mental health history. I contacted customer service and they offered NOTHING. Fortunately they hadn't charged me for anything at that point but they have collected my personal info, my health history and a complete history of my mental health and my payment info and social security. WHAT THE *** how is this legal? This company needs to be SHUT DOWN. this is a massive scam that will end up harming more people who are experiencing mental illness. Mental health medication is not something you should be able to just shop for like a makeup palette. This is going to kill people if they are not stopped.

on 05/08 my account faced an unauthorized charge from HIMS. I immediately checked their website for order history, finding none and no pending orders. I cancelled my account then, thinking it was resolved. Come 08/06, a prescription arrived, and my bank showed another unexpected charge, with a transaction number I didn't recognize. I've repeatedly tried to stop these charges to no avail. My bank can't reverse them; HIMS hasn't helped. I want a refund and my data erased to prevent future issues. I'm prepared to take legal action to settle this. Sincerely

I never ordered rxs from hims, inc. And they keep sending and charging my credit card. The physician and I determined that hers medications would not be right for me, there's documentation of this information in the hers physician messaging and the company still sent and charged my card for the meds anyway. I have asked that the order stop and that I be refunded twice now and I received yet another order today. I have asked through social media and through the site for someone to contact me to remedy this situation and I received automated emails stating that the issue has been addressed but I am still receiving medications I didn't order and i'm getting charged for them. Once they have your credit card information they continue to send meds even though I never ordered them in the first place and asked that they stop sending them. Putting a stop payment on my account but I don't know how to stop this. Please help.

I placed a request to have a dr. *** me with an rx for what they said was an oral medication. When I reviewed my consult, I saw that it was for a topical. I chose to cancel the order, as is my right according to their contract. I canceled the subscription within 5 minutes of receiving the consult. I sent numerous requests fir cancelation, received confirmation of said request, was sent numerous emails asking why I was unsatisfied with the service. I got canned responses, and FOUR days later I received an email saying sorry for the mix up, but we already sent it out, we can talk about oral med later on. We charged you ***. This is a scam! From the doctor, who gave me a prescription before she looked at the images, to the inability to communicate and have my issue resolved. This is very dangerous as I saw they also provide mental health medications, meds that increase blood pressure. This should not be going on.

I have already filed a claim with the complaintsboard.com about this (08/04/22), and it can be read in the images attached, along with the companies response (I tried talking to them about this first, but they were no help and did not even look at the images I attached), and proof that they did tell me my account was canceled. As you can see from the attached image my original compliment was already resolved. Or at least I thought it was, until I got charged another 45 dollars on 09/03/22 with an email telling me that my order (Order no. o8zrdM81Fso) is on the way. I went to my account to make sure my subscription was canceled. It was. But they were still charging me. After I contacted customer service all they did was cancel my subscription for a second time. This is not fair and feels like borderline theft. I ask Hims & Hers Inc. to please refund my card the *** for items I do not want. Thank you

My issue with hims, is not whether or not the product worked (which, it really didnt, my hair loss issue did not seem to get any better) it is the misrepresentation by the company over what you are supposed to get when you purchase their product. The packaging says that you are purchasing a months supply, but you really arent based upon my experience. They provide a 1 ml droplet within the bottle that you are supposed to use to apply a dose. They recommend 2 doses per day for the best results. So, at (2) 1 ml doses per day for an average of 30 days (one months time), you would need a bottle that holds 60 ml, which is exactly the amount that is listed on their bottle. The problem is, based upon my experience, the bottle does not truly have 60 ml within it, despite the stated volume printed on the side of the bottle. I religiously only filled the droplet (that screws into the bottle) to the 1 ml line that is printed on the side of it and the bottle only lasted 27 days.

On 09/26/2022 I purchased (order jtRLHYMKGM) a hair growth product advertised for $45. Upon reviewing an email that provided shipping information, I discovered I was charged $270. I did not authorize a $270 transaction or knowingly enter into a subscription service. I spoke to customer support several times and was told "they were trying to decide what to do." Finally, I stated that I no longer want to do business with their company and will refuse the product so it will be returned without being opened. Customer Support stated that they will not accept the product return, however, they have a satisfaction guarantee or money-back policy. I am dissatisfied with their business practices and placing me in financial hardship over a hair product I expected to pay $45 for. The *** company needs to be held accountable for its unethical and NOW unlawful subscription practices in the ***. I want to be made whole and refunded the unauthorized transaction of $270.

I signed up with Hers for a consultation for my mental health after hearing good reviews about this company. I then signed up and spoke with a licensed doctor (not even sure if its true at this point) I was told and saw that the first month would be charged $25 dollars for my medication, but they attempted to charges me $123 dollars. Weird amount honestly. I emailed them about it, got an automated reply (Ill attach below)I actually have emailed them 3 times since last week, not one time did they email me back besides the automated reply that is sent out. After digging around on *** about this place I finally saw reviews that says that they believe its a scam and they never reply to the emails sent to them or return phone calls. Ive done a dispute with my bank about this Monday July 25th *** charged me $123 dollars July 22nd AFTER my account was deleted and I cant even access it anymore. I asked for it to be deleted after they tried to charge me the $123 the first time.

5/22 $525 I was browsing the website and speaking with a nurse and Dr about a prescription, did not place any order.A credit card was required just to create an account and browse options. Red flag I did not catch.After messaging the nurse and Dr over two days. While working I saw I had received another message from the Dr. *** doctor approve me for a prescription. ***re was a lot of text in these last messages. I couldn't read it all because I was working. ***n I received a notification from my bank that I was charged $525 from *** I never placed an order. I did not know what was ordered, how much ordered, or the price of what was ordered. This cannot be legal. ***y simply decided what I was going to get and billed my card without my knowledge. ***re was not checkout or order procedure. I never placed an order. I called them immediately the next morning (Sunday). ***y said they would cancel my order but I have been billed and they will not refund me. Order h3X2JOqeo3E

Despite most of the experience up until you wish to cancel being very streamlined and automated, the company does not provide any way to cancel subscriptions. You will only see a "snooze" option on the company's site to resume it at a later time. This is clearly a deliberate strategy on the part of the company. The only way to cancel a subscription is to contact customer support and insist on a full cancellation. In fact, in 2019, the company was called out in a business news article (link below) and they promised vaguely to change policies. Almost every complaint here mentions this. Hims is obviously aware of the problem. They clearly have not done so and have no interest in doing so.Simply cashing in on all the people who forget or give up on trying to cancel this "service" while on reimbursing people who complain loudly enough is likely a deliberate business strategy and one that in my opinion should not be allowed.https://www.***/2019/08/30/ro-ceo-tells-mens-health-start-ups-to-stop-making-it-hard-to-cancel.html

I was so hopeful for this service... A few months in I've been charged for more medication that I did not approve, authorize, or even get as the result of an updated provider check-in. Not even an email to warn me, just a $147 charge to my account a few days before payday. This resulted in an overdraft in my bank account on a Friday federal holiday. When reaching out to support I was essentially told, oh well. I have canceled my account with this company, but I am so appalled that a company whose main customer base is made up of people struggling with mental health and without other resources (like access to traditional health insurance) would have such an aggressive automatic, no warning subscription model. I thought I would at least hear from my "doctor" before being charged and shipped 3 months of medication without consent! I wish I would have checked the Complaintsboard.com ratings before getting into this mess. I hope there will be some eventual protections from scam companies like this one from charading as mental health support for vulnerable members of society.

I signed up for Hims to received mental health support and medication. Even though I was told that I need to be notified when a psychiatrist is changed, my doctor was changed 4 times without explanation and multiple customer service reps would not listen when I tried to explain how traumatizing this is. People with mental illness need to feel supported and safe, not panicky and alone because this company throws multiple people at patients for 24 hour support when we just need to feel safe with one doctor. Constant responses with Im sorry you feel that way when Im struggling with medication and unsure who even to talk to anymore. 5 different doctors so far. This company does not understand the unique needs of those with mental illness. I felt like a number, and I felt wrong for even asking for one trustworthy doctor. This company exploits trauma without caring to learn why, and I feel worse than ever. Treat patients like real people and provide them with ONE CONSISTENT TRUSTWORTHY TEAM or get out of the mental health business. Im so shocked by all of this.

On January 27th I had a consultation on the forhims side of hims Incorporated website. I was approved to get a prescription for medication and was immediately charged for the medication, on their site it states that they will have shipments out within 24 hours unless they have slow processing due to weather conditions or whatever have you. My order has been sitting in processing now for almost a week, there is not a phone number listed to contact any corporate office, I cannot get anybody to answer me via email or through my consultation chat, and this includes the physician I spoke to as well. They were eager and quick to take my money, but as of now I am at a standstill and cannot even get anybody to answer an email back all I have received is email stating they have received my complaints and someone will be with me within the next 24 hours that was 5 days ago. I cannot get a refund on this prescription nor was I able to cancel it off of my bank card. Since going back on the site, I have noticed that my prescription has been deleted and is no longer in my order status.

Hello,I called Him`s last month (November) and cancelled my subscriptions and received an email stating that is was cancelled. I Noticed this month (December) that they had charged my Credit card (Discover) $72.00, Order number - y1qQlp9CsJc. I emailed them them December 14th and informed that they charged my Credit card after I had cancelled the previous month and that I received email conformation of the cancellation. (see below) Now they are giving me the run around and will not credit or refund me. They make it impossible to cancel. This is what I am seeing online, and when I inquire from folks that have used their product I am hearing the very same. All I request is a full refund of the $72.00 charged to my credit card.Thank you,hims Nov 19, 2022, 1:14 PM Your subscription has been cancelled We're sorry to see you go.If you have any questions about your subscription, please reach out to us at *** you changed your mind, or cancelled by mistake, you can always reactivate your subscription from your subscriptions page in your Hims account.

I attempted to begin a treatment plan and added on shampoo and conditioner. The shampoo and conditioner billed immediately while the treatment needed reviewed by a medical professional. The treatment was denied and I was told I needed an in person consultation. Within two hours of starting the process and I sent an email to cancel everything. I got an automatic acknowledgment stating I needed to cancel subscriptions in my account. I replied back that since treatment was denied there were no subscriptions to cancel, just the shampoo and conditioner. I got an email two days later from *** staring just now getting to my email because currently working through many messages. That delay sounds more like a staffing or workflow issue, not a consumer issue. I cancelled within two hours but because of their many messages the shampoo and conditioner already shipped. I cannot return the package as they dont allow returns. I cant get a refund because they cant respond to emails in a timely manner; but can sure ***. I am willing to return the package but simply want my money back

On 12/4, I contacted Hers for a primary visit. I had a skin rash, and since it was the weekend, I was hoping to be able to get a prescription sent to the pharmacy. I completed the information, took a picture, paid the $39 fee, and waited to hear back. They got back to me very quickly, and a doctor told me that because it was a skin rash, it needed to be examined in person -- it was a very standard reply about how they were sorry they couldn't help me. The problem is they won't refund me the $39 I paid. I went on a live chat with customer service, and they said that's the fee for the consultation. Any other time I've used a telehealth service, they will refund me if they don't provide treatment. I shouldn't have to pay $39 for a medical professional to look over my information for two minutes, tell me to go to a regular doctor, and have nothing achieved. Now, I'm out $39, and I still have to go to my regular doctor for treatment. I feel as though there should be a disclaimer concerning rashes as areas they treat. As the doctor said in my message, "it needs to be examined in person" then why claim they can treat this type of problem? It feels like they're taking money from hardworking individuals when they don't even treat the problem. It's not right.

I had initially subscribed to Hims in order to try the Finasterid/Minoxidil hair treatment. After receiving my first shipment, I decided it really wasn't for me and that it wasn't worth the money. I called the toll free number and spoke to a customer service representative about cancelling my subscription ahead of receiving the second shipment. He informed me that the second shipment had been sent and it was too late to refund my money but that he was cancelling my subscription. He assured me that I would no longer receive any products or be charged. Today, Dec 15th, 2022, I arrived home to find another shipment and discovered that I had been charged another $150. I was so upset to discover that my subscription had not been cancelled, despite being told it was. I logged into the website and sent a complaint forward about the matter. The response I got back was that my subscription was being cancelled but they could not offer me a refund (that sounds familiar). I am so livid right now having been told previously that everything was canceled only to find that it wasn't and now being told the same thing again. This sounds like predatory type of behavior on their part (someone "forgot" to cancel and they have no record of it). I will be disputing the charge with my credit card company and aggressively pursuing this matter further.

Initially signed up for a six month HIMS subscription for hair loss products including shampoo, Minoxidil, Finasteride, and related nutritional supplements. After receiving the first shipment, I elected to discontinue using the shampoo and Minoxidil and deactivated the auto-renewal of the subscription. Six months later, I discovered two charges on my credit card for renewal orders. While I had received an email from HIMS stating, "Action required - complete your express check-in" (I never acknowledged), I never received a shipment notification. It's common sense that an email stating, "action required" that is not acknowledged would prevent subsequent action from taking place. That was not the case, as the order processed anyway. Secondly, it is quite obvious HIMS does not send shipment notifications precisely for the very reason I'm complaining - because if they did, there is a higher probability customers will cancel or suspend their subscriptions prior to shipment. Of course a call to customer service resulted in the agent advising that once products were shipped, there was nothing they could do. This is abysmal customer service at a minimum and potentially fraud. While it's only a few hundred dollars, I will most-likely pursue legal action out of principle and will of course work with my credit card issuer to deny the charges.

Hello I was/am a customer with ***. I was given a prescription for Tadalafill and things were going smoothly. After several months I asked if I could try another medication to see if it worked any better. So they prescribed Sildenafil. Without my knowledge they charged me over $500 for that. I immediately canceled after I found that out. They refunded me. No issues. I then asked to go back on original prescription and I get no response. So I called Hims in February and asked for my prescription to be transferred over to my new pharmacy and they told me they would email me forms to fill out. I have not heard from them since. I have called several times, emailed a few times and left 15 messages on my account with the first one on February 14th & last message on March 12th and still no response. I have the right to have my prescription transferred & they are making this very difficult. It is taking so long, I am now out of medication & asked them to refill as this process is taking to long and still no response. This is not good business & if I had known this is how Hims treats their customers I would have never dealt with them. The law in *** reads that any prescription may be transferred between pharmacies or pharmacy departments, at the patient's request. I have requested this over a month ago & they do not respond.

I was interested in purchasing a product from the Hims/Hers company via mobile account setup. After I inadvertently signed up for a subscription on 9/4/22 and saw a charge I immediately called and cancelled the order and was reimbursed. However, they still kept me signed up for the subscription service which then charged me again on 11/23/22 for $117. After seeing the charge, I called customer service to request a refund because I didn't order the product. They assured me that once I received the order I could request a refund. I never received the product so I wasn't able to request the refund. I then proceeded try to recoup my money by reaching out to customer service via email. After a few back and forth emails, they determined that they wouldn't be receiving my refund due to their 48-hr cancellation policy. I reiterated several times that I never wanted nor received their product but they still refused. From *** At this time, I am unable to issue you a refund for your order, BIuiNzRlT0, for Finasteride Minoxidil Kit (90-day supply). Hims policy is such that a 48-hour notice is required before an order is processed to guarantee a cancellation or a refund. If you would like to know more about this policy, you can get those details with this link: https://support.forhims.com/hc/en-us/articles/360031526911-what-is-your-refund-policy-.

On November 28th 2022, I made a purchase for medication from Hims & Hers Inc. This was for a 30 day supply of 10 pills. After receiving the medication I took one of the pills within days following the directions that came with the medication. There was no effect at all, a day later I took another dose again with no effect. I was then told by a rep from Hims & Hers Inc. that they could sell me more so I can double the dose. As I was not getting results I was not going to spend more money on more of the same pills. They also said because it was the same medicine I could just double the current dose of the medication I already have. I tried this as well, again with no results. The company, Hims & Hers Inc. offers a 60 day money back guarantee, stating on their site, "You are eligible for a full refund of price paid for up to the first 60 days of the prescription product if the following terms and conditions are satisfied" As The medication was not working, and even a double dose was not working for me I requested a refund. I was only given 50% of my money returned not the "full refund" that is stated on the company site. They claim this was because I did not wait till after the 30days, so when the medication was not working, even at a double dose I made the decision to not continue to take more I am being penalized because I did not want to continue to take medication that was not working.