Hilton Grand Vacations Clubmonthly loan payments

I
This review was posted by
a verified customer
Verified customer

HGVC is historically applying payments 1-7 days after checks have been cashed according to my banking institution. In many cases they apply a $15 late fee even though bank records show payment was received before the grace period end date. It is October 2018 and Bank records show Payments that have my account paid through end of December. Request to review payment history have failed. HGVC has also stated they have no record of an additional $500 maintenance fee payment made on 2/8/2018. Monthly payments made have been applied to principle and not to monthly loan payment and then they charge late fees. They refuse to send me statements or coupon books with out assessing additional very high process and handling fees as well as raising my interest rate more than 2%.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.