Hilton Grand Vacations Clubmonthly loan payments

This review was posted by
a verified customer
Verified customer

HGVC is historically applying payments 1-7 days after checks have been cashed according to my banking institution. In many cases they apply a $15 late fee even though bank records show payment was received before the grace period end date. It is October 2018 and Bank records show Payments that have my account paid through end of December. Request to review payment history have failed. HGVC has also stated they have no record of an additional $500 maintenance fee payment made on 2/8/2018. Monthly payments made have been applied to principle and not to monthly loan payment and then they charge late fees. They refuse to send me statements or coupon books with out assessing additional very high process and handling fees as well as raising my interest rate more than 2%.

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