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HiFi
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www.hificorp.co.za
www.hificorp.co.za

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1.1 343 Reviews

HiFi Complaints Summary

7 Resolved
336 Unresolved
Our verdict: If considering services from HiFi with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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HiFi reviews & complaints 343

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K
3:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HiFi false advertising

Hi Fi corporation placed brochure in local news paper with specific item in this case being a Samsung S3 Mini for R1500. Approached the shop and was promptly shown a sign on counter stating this price had been a mistake. Manager approached me and started informing me he is at right to do so under some act at which point I stopped him and informed him I received the brochure and at the price advertised is what I would like the item being the phone. He continued his story about it being his right to change prices under the act and with me getting quite upset now, told him that this is fraudulent and criminal as false advertising. After more explaining of his rights and me being upset he threatened me with calling the police and having me arrested. I accepted and told him I would charge him with fraud, at which time he informed his staff ( now surrounding us) to call mall security and have me thrown out of his shop, as this too is his right referring to right of admission. I said I would like the police present at which he refused and said he will get the mall security to contact the police. He then walked away from me.

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aamz143
, ZA
Feb 02, 2010 5:25 am EST

i have purchased goods last year when the glen hi fi corp opened!
they had swiped my credit card twice.
i have faxed my proof of the slips n bank statements 4 times already!
till today they have not refunded me!
total thiefs!

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D
Deanix
, ZA
Oct 18, 2014 3:34 am EDT

Hi
On thursday at 9:20am I went to N1 City Hi Fi Corporation to buy the seagate external HDD for R899
I was told it was sold out, I could buy one at 1250
No where on the broucher does it say limited stock at all. I reads R899.90 from 16 Oct to 19 Oct.
I demand one at this price or I will take things further as this is false advertising to the max.
Thanks

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Nico.strydom
, ZA
May 31, 2014 9:22 am EDT

I tried to buy a Samsung SIII mini that was advertised as R1499. I was informed that it was a mistake and that the price is R2899. I insisted that I will pay the price that was advertised, as this is what the Consumer Protection Act say. I was informed that they have a disclaimer that release them from the act (Errors and omissions excepted (E&OE). This big companies do this to hide behind loopholes that they create. What is then the use of having a act?

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M
5:50 am EDT
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HiFi unbearably bad experience and still continuing

I am writing this to hopefully receive a speedy satisfying resolution.
I have a 32" LED 'BY DESIGN' TV which had a 'no text' issue on the screen. The TV is still under manufacturer's warranty, I took it in for repairs to HiFi Corp Westgate at the beginning of March 2014, on 28 March 2014 I received an sms saying that my TV has been repaired and ready for collection. Saturday 29 March, I went through to collect, only to find that the some parts are missing, like the TV stand and the remote (which is nowhere to be found), to add to this, the TV's glossy front trim around the screen has been scratched so badly, the screen itself is damaged/scratched and there is soldering spatter on the back cover of the TV when they replaced the mother board.
The TV was physically in perfect condition (given my German nature) when it went in for repairs due to a software issue, and came back in a shocking discarded condition. Anna and Sabelo, (the service department staff) were just as disgusted by the nature of the situation.
I was taken to the one floor manager at Westgate who had no sense of responsibility nor wanted to take any accountability for the problem but remained arrogantly steadfast in his condescending tone that the companies' protocol was to leave me the consumer caught up in a feud between the Westgate branch and the repair agents (which by the way, happened several times prior to other consumers that week according to Anna).
I had to make a scene and throw my toys just to get an inferior 25" loan TV as he was not willing to credit me, but rather send it back to the repair agents for assessments. . . I mean really. . .what is there to assess, the TV came back damaged, it's obvious, even Anna and Sabelo could see it and agreed that I should be given an article change. Apparently Jackie from the repair agents (Sansui) was to collect the unit that Monday (31 March), but only sent a driver the Wednesday (2 April). Till now there has been no resolve. First of all I struggle to comprehend that that one manager I dealt with - even both managed to retain their jobs when all of this is happening right under their noses. . .poorly managed store, no sense of customer care and most of all unacceptable tolerance by Hifi Corporation as a whole from their service/repair agents from Sansui.
I will gladly point out the manager whom I dealt with, as I received absolutely no empathy or support/backing, but a slap gat - higher than thou attitude! I am tired of fighting this battle, and am now considering taking further action if this debacle is not sorted by the end of this week!

Yours Sincerely
A very very unhappy client.

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5:28 am EDT
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HiFi terrible product & service

I am writing this to hopefully receive a speedy satisfying resolution.
I have a 32" LED 'BY DESIGN' TV which had a 'no text' issue on the screen. The TV is still under manufacturer's warranty, I took it in for repairs to HiFi Corp Westgate at the beginning of March 2014, on 28 March 2014 I received an sms saying that my TV has been repaired and ready for collection. Saturday 29 March, I went through to collect, only to find that the some parts are missing, like the TV stand and the remote (which is nowhere to be found), to add to this, the TV's glossy front trim around the screen has been scratched to [censored], the screen itself is damaged and there is soldering spatter on the back cover of the TV when they replaced the mother board. The TV was physically in perfect condition (given my German nature) when it went in for repairs due to a software issue, and came back in a shocking discarded condition. Anna and Sabelo, (the service department staff) were just as disgusted by the nature of the situation. I was taken to the one floor manager at Westgate who had no sense of responsibility nor wanted to take any accountability for the problem but remained arrogantly steadfast in his condescending tone that the companies' protocol was to leave me the consumer caught up in a feud between the Westgate branch and the repair agents (which by the way, happend several times prior to other consumers that week according to Anna). I had to make a scene and throw my toys just to get an inferior 25" loan TV as he was not willing to credit me, but rather send it back to the repair agents for assessments. . . I mean really. . .What is there to assess, the TV came back damaged, it's obvious, even Anna and Sabelo could see it and agreed that I should be given an article change. Apparently Jackie from the repair agents (Sansui) was to collect the unit that Monday (31 March), but only sent a driver the Wednesday (2 April). Till now there has been no resolve.
First of all I struggle to comprehend that that one manager I dealt with - even both managed to retain their jobs when all of this is happening right under their noses. . .Poorly managed store, no sense of customer care and most of all unacceptable tolerance by Hifi Corporation as a whole from their service/repair agents from Sansui. I will gladly point out the manager whom I dealt with, as I received absolutely no empathy or support/backing, but a slap gat - higher than thou attitude!
I am tired of fighting this battle, and am now considering taking further action if this debacle is not sorted by the end of this week!

Yours Sincerely
A very very unhappy client.

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C
2:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HiFi by design bar fridge

Dear Sir,
I had given by By Design Bar Fridge to Hi Fi Corporation Gaborone, Botswana as it had stopped working. It was in Garentte for 3years. When I gave the fridge to Hi Fi they told me that it will be replaced by our suppliers. I gave the fridge on 7th OCT 2013. As upto now I have called them on [protected] 3times and they say its coming when its here we will let you know. My Job num is 87017.
Please email me on [protected]@gmail.com
I have spoken to Edwin who was assisting me on this matter. Your Immediate action will be highly appreciated.
Regards
Manu.

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3:46 pm EDT
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HiFi quality of product and service

In early july, we purchased a sansui car DVD system, it stopped working after 5 minutes of use and was returned to the store shortly thereafter. The store claims that it was abused (highly unlikely in 5 minutes of use). The store then returned to unit to the supplier who claims they have no spares and cannot repair it. So we are R1800 out of pocket with a useless unit with no guarantee and no possibility of repair. How can a "reputable store" sell a "reputable brand" that actually has no backup support or spares without at least giving the consumer fair warning of this prior to purchase. I find this completely unacceptable by both Sansui and Hifi Corporation. The only remedy they have offered me is to purchase another new unit at a slight discount.

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Hi-Fi Corporation
, ZA
Sep 29, 2011 10:55 am EDT
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Your concerns are being addressed by the Regional Service Manager, the Eastgate Branch Management will be contacting you shortly.
Regards
Customer Care

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S
3:39 pm EDT

HiFi me my family and everyone I know will not shop there ever again

Bought a 42′ Sansui Plasma tv just under 5 years ago cost me R14000.00, I was impressed as it came with a 5 year gaurantee. 13 months later there was a huge black vertical stripe down the centre of the tv I took it back to hi-fi corp. but was told it only had 12month gaurentee.There quote was high, so I took it to another electronic repair centre who told me that one of the three panels was hurt and needed to be replaced at R4000.00 . Ihad it repaired. 6 months after that the powersupply packed up it cost R3000.00 Then June this year The black vertical stripe reappeared I was just about to throw the tv into the rubbish when I recalled it has a 5 year gaurantee I found the receipt with the 5 year gaurentee stamped on it. After huge amounts of phone calls they told me that santronics their repairers said I had focefully hurt the TV and I must Pay R4500 to repair it. I am annoyed as this is not right they just do not want to keep their gaurentee. I have already spent R21k on this. I reckon Hi-fi Corp. Sells alot of rubbish and their gaurantees are nothing but a fake promise.SA must stop supporting them. I know me my family and everyone I know will not shop there ever again!

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Hi-Fi Corporation
, ZA
Sep 14, 2011 7:27 am EDT
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Thank you for bringing your concerns to our attention. We would appreciate it if you would contact us on karenfa@jdg.co.za - so we may be given the opportunity to resolve them with you.
Regards - Customer Care - Hi-Fi Corporation

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N
8:17 am EST
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HiFi unfair treatment

Hi
I bought a TV from HiFi corp with a 5 year warranty. The failed to repair it in 21 working days. Now they want to pay me out less than half of the price I paid for the TV. I told them I dont accept that. What should I do?
Nico Fourie - [protected]

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Hi-Fi Corporation
, ZA
Feb 14, 2011 9:36 am EST
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Your concerns are being investigated - as confirmed in my mail earlier today.
Regards
Customer Care

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A
5:50 pm EST

HiFi sent in for repair & returned with different fault

I returned my samsung digital camera, purchased in November 2009, to hi-fi corporation on the 20 March 2010. The item was deleting pictures automatically and scrolling through the menu automatically and not allowing me to select a function. It was unable to take pictures as well. Hi fi corp failed to stick to their promise of contacting me within 7 days to update on status of repair. I only heard of them after i called them on 3 occasions, to find out on the 23rd day, their policy 21 days for repair, that the item was ready for collection. Faults were repaired, however, the item came back even more problematic than when checked in initially. It was now unable to click to take pictures and the left and right scroll button was now no longer working. I am yet to wait another few days (as per Bennie, the managers request) before i actually get my camera back, i called samsung and mastertronics and have logged a complaint with argus action. Nice that they happily accept payment and push for sale of an item but are unable to stick to their policies and ensure customer satisfaction. I want a refund! Gawie has a pathetic attiude and should consider a peoples skills course!

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richard2015
, US
Feb 03, 2015 12:16 pm EST
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This is the same thing that happened to me

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Hi-Fi Corporation
, ZA
Feb 15, 2011 6:57 am EST
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Hi - as requested - we do need to have your contact details - your name - so we may assist you in resolving your concerns re your D/Camera - please send your details to me at customercare@jdg.co.za 0r call me on [protected].
Regards
Karen Farquharson - Customer Care

F
F
fourwings
Abiline, US
Feb 14, 2011 10:33 am EST
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Hi - please forward your name, contact details, so we may have assist you in the resolution of your concerns. customercare@jdg.co.za. Regards Customer Care Hi-Fi Corporation

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Hi-Fi Corporation
, ZA
Feb 11, 2011 9:31 am EST
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Please will you send us your contact details - so we may assist in resolving your concerns with you? the email address is customercare@jdg.co.za - thank you in anticipation - Customer Care - Hi-Fi Corporation.

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I
6:49 pm EST

HiFi failed to refund my money on time as promised by the individuals

I personaly went to sattle my account in the store and ask them to stop the debit order from my bank account, the accouts ladie asured me that the derbit order is removed from their systerm, but to my supprise the money was deducted from my bank account on the 26th of March 2010, i then imediatly contacted the accounts department and spoke to another assistant, he advised me to go to the bank and stop the debit order from my bank side. It was not successful from my bank side as the derbit was created from Hi-fi Corporation, i then contacted the same individual from Hi-fi then he asured me that the money will be deposited in my account on Saturday 27th March 2010, which did not happen, i then contacted them again and they promissed that it will be deposited as soon as possible which did not happen aswell, i then phone them later on that week and spoke to the Superviser Lerato on Friday afternoon, she asured me that it will be handled on her side and the money will be deposited on Saturday 10 April 2010 and still have not received anything from them not even a phone call.

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Hi-Fi Corporation
, ZA
Feb 07, 2011 7:38 am EST
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Dear Ippole
We are sorry that you are experiencing such bad service from us and our finance partner Maravedi.
Please could you mail customercare@jdg.co.za who will be able to assist you further.

Kind regards
Hi-Fi Corporation

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T
3:27 pm EST

HiFi not keeping records or effective communication

I had an account at Hi Finance at Hi fi coperation, i bought a Defy Stove on credit and made few payments and the store and then I was advised at the store that i can make payments at Morkels as they were working together at that time. I then made the final payment at Morkels in Pinetown Durban and apparantely that was closing the account for me in 2006 or late 2005 . Early this year 2010 i threw away the slips as it was old news, i have never been contacted by the store all these years then this year in March I was contacted by the company called Mariveli something apparently they are sent by Hi Fi coperation to collect the monies for this account that I paid up and told them i payed the account and they told me it not. I then went to hi fi where i opened the account in springfied they told me there is nothing they can do i should speak to Morkels i told the lady that it is the store that told me i can make payments at Morkels . I then proceeded to Morkels and told me point blank they cant help with old slips every three years they desctroy the records as they made a manual receipt i thought it will be captured somehow, Everyone in the store told me they were all new.

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Hi-Fi Corporation
, ZA
Feb 11, 2011 9:41 am EST
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We do understand your concerns regarding the missing payments. Hi Finance falls under the Maravedi Group and not Hi-Fi Corporation - their Call Centre number is [protected] or you may email them on query@jdg.co.za - they will be able to assist you with your account complaints. Hi-Fi Corporation does not have access to any of the Financial Services Systems. However, should you wish that we assist you in forwarding your complaint to the correct person - please send me your contact details on customercare@jdg.co.za
Customer Care - Hi-Fi Corporation

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F
4:37 pm EST

HiFi r7000 to repair a tv which I purchased for r7000

I bought a 42' plasma TV from HiFi corp on [protected]. On [protected] the picture just disappeared while there was still sound.We took it in for repairs on [protected] to the Centurion branch.We were told that they would give us a quotation within 7 days.After 30 days I called to find out what was happening.A very rude staff member told me to have patience and that they cannot call the service agents to find out.After a further 2 weeks, we visited the branch to get some answers and wa stold by the manager 'Welcome' that he will find out & let me know.On [protected] 'Vicky' called to say that it would cost R7000 to repair but if we produce our proof of purchase, which by the way we paid R7000 brand new for, that amount would be lowered. On [protected] I took the proof of purchase to the store and was told by 'Eugene' that the TV was still under guarantee and that it would not cost anything to repair.Today, [protected] I was called by the Service Manager 'Welcome' to find out if we're accepting the quote of R7000 or not. The TV is not under guarantee as we were told and the amount cannot be lowered. Why would I repair for R7000 when I bought it for R7000 brand new. HiFi Corp is pathetic.

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Hi-Fi Corporation
, ZA
Jan 20, 2011 6:26 am EST
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Please will you contact me - Karen at [protected] or on email customercare@jdg.co.za - so I may assist you with your complaint. Customer Care Hi-Fi Corporation

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R
1:45 pm EDT

HiFi hi-fi corp delivers someone else's tv to my house

I sent my TV in for repairs to Master Care as advised by Hi-fi Corp Fourways. After a three week battle to get an update on the status of the repair... A gentleman “John” from Master Care calls me to ask me for the serial number of my TV... I of course gave him the incorrect info as they should have had this recorded when they collected the TV. A few hours later they delivered a TV to my house that was scratched and broken... there are screws missing and the unit has not been reassembled correctly... I checked the serial number... It doesn’t match ... No one can tell me where my TV is... the wall mount bracket on the back of the TV doesn’t match the other half on my wall!

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Hi-Fi Corporation - Customer Care
, ZA
Oct 19, 2010 1:20 am EDT
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Thank you for bringing your concerns to our attention.
We would appreciate the opportunity to assist you in resolving this matter.
Please will you contact Customer Care on either [protected] or email : customercare@jdg.co.za
Regards
Customer Care
Hi-Fi Corporation

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S
8:27 am EDT

HiFi I will never be a customer of hi-fi corporation again

I purchased a fridge from hi-fi corporation westgate on the 24th october 2009 and requested that it be delivered on the31 oct 2009 at 10h00 as I had a busy day ahead of me. Long story short, it never happended... After many calls from my cell phone to the store the item eventually arrived at 12h00. I find that totally disgusting as the 'delivery men' who arrived stank of booze and were totally unprofessional. I wish businesses in this country would relalise how inportant good service delivery is and stop making excuses. After spending r10 000.00 at the store and receiving such poor service, I will never be a customer of hi-fi corporation again...

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Hi-Fi Corporation
, ZA
Oct 12, 2010 4:38 am EDT
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Please will you forward your contact details to me at customercare@jdg.co.za so we may have this matter investigated.
Regards
Customer Care
Hi-Fi Corporation

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A
aassdd
n bvhnb, US
Oct 11, 2010 9:09 am EDT
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Hello, everybody, the good shoping place, the new season approaching, click in. Let’s
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Handbags ( Coach Lv fendi D&G) $36
T-shirts (polo, ed hardy, lacoste) $16
Jean (True Religion, ed hardy, coogi)$30
Sunglasses ( Oakey, coach, Gucci, Armaini)$16
New era cap $16
Bikini (Ed hardy, polo) $18
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V
11:01 am EDT

HiFi I paid for repairs that weren't done

This is now my 3rd complaint and I will continue until this matter is sorted out! You are very quick to respond to a complaint, very quick to call the client, but you are NOT AT ALL good at getting the job done!

I now tell you again, I want this sorted out or I want my R700 back. I paid for repairs that weren't done! Add a new Hi-Fi Corporation report

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Hi-Fi Corporation
, ZA
Feb 07, 2011 7:39 am EST
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Dear Villome,

We are so sorry that you have had to complain numerous times to get an answer on your complaint.
Please could you email customercare@jdg.co.za who will get back to you within 24 hours.
We at Hi-Fi Corproation apologise for the bad service you have recieved.

Kind regards
Hi-Fi Corporation

ComplaintsBoard
G
7:32 am EDT

HiFi incorrect deduction of money from my account

I opened a hire purchase account at HI FI Corp (Branch Number - 02515) for a TV and a decorder. I then returned the decoder and the whole contract was subsequently cancelled. A new contract for the TV only was then opened but to my disappointment, money was deducted from account for the cancelled contract. Upon querying this with the branch, a lady called Refilwe asked me to furnish her with my ID and proof that money was indeed deducted from my account. I duly furnished her with all those details and she even indicated that she'll check with her system to confirm my query. Disappointingly, the time she promised to have deposited the money into my account has elapsed and there still isn't anything from HI-FI. Disgustingly, maybe aware that someone was sitting on her laurels instead of transferring money into my account, someone from the parent company, JDG, called me from their Randburg offices asking me to re-furnish them with my ID & Bank statement. I really would like to express my dissapointment with such shoddy services from Hi-FI. If everyone knew that everything that glitters isn't gold, I dont think some of would have done business with some companies as HI-FI.

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Golberg
, US
Aug 25, 2010 2:40 pm EDT

Bought a TV on the 19th March 2009. They delivered on the same day. I discovered that the TV can not be switched on. I returned it on the 22nd March 2009. After their investigation they told me that I had damaged the TV. They did not check the condition of the TV on delivery in my presence. On my recent visit they told me that they destroyed the TV because I have claimed it within 2 months. Now i do not have money and TV.

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Kubim
, US
Aug 22, 2016 1:53 am EDT

Purchased a TV on140809. Payed with debit card & sms confirmed transaction. No slip could be printed & on their reassurance that the payment had not gone through, paid again with credit card. Sat 150809 went to store to indicate double paument, they said not in their account - take it up with bank. Bankmanager went to see them on 290809 with statements showing double payment, yet they maintain they have not got the money and told him to go away. As a professional person I do not have the time to spend hours haggling about my money in their store and they still have R7519.97 of my money.

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TSIKANI
, ZA
Feb 15, 2013 7:39 am EST

HI AT MOKGOHLOA
TO PRICE N PRIDE
DUE TO CONCERN I HAVE A PROBLEM WITH MY MICRO OVEN IT DOESNT WORK ANYMORE DUE TO YANDAR LIGHTING AND DUE TO YOUR TERMS AND CONDITIONS YOU SAID IF ONE OF OUR APPLIANCES ARE DAMAGE WE SHOULD INFORM YOU [protected] URGENTLY TO DISCUSS THE MATTER FURTHER

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Hi-Fi Corporation
, ZA
Feb 07, 2011 7:36 am EST
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Dear Tuture,
We are sorry for the bad service you have been receiving from us and Maravedi.
Please could you email our customer complaint service at customercare@jdg.co.za who will be able to assist you with your complaint.

Kind regards
Hi-Fi Corporation

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Hi-Fi Corporation
, ZA
Sep 23, 2010 8:49 am EDT
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Hi-Finance, is a separate Company - they manage the Credit Agreement Facility for Maravedi. Hi-Fi Corporation, does not have access to their systems, therefore we are unable to take an active part in refunding your payment. However if you forward your details onto me at customercare@jdg.co.za - I will contact them and give you feedback as to the progress of your complaint. Alternatively you may email them on query@jdg.co.za or contact them on their toll free number [protected].
Regards
Customer Care
Hi-Fi Corporation

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Hi-Fi Corporation
, ZA
Aug 31, 2010 12:12 am EDT
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Please will you send your contact details onto customercare@jdg.co.za so we may investigated your concerns and assist in resolving them.
Regards
Customer Care
Hi-Fi Corporaiton

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Hi-Fi Corporation
, ZA
Aug 31, 2010 12:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Thank you for bringing your concerns to our attention. In order to investigate the mater we would need you to send us a copy of Bank Statement showing the double transaction. Please forward it to customercare@jdg.co.za so we may resolve this with you as soon as possible.
Regards
Customer Care
Hi-Fi Corporation

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M
8:55 am EDT

HiFi no feedback, promises made and not kept

On Friday, [protected], I purchased a 40' Samsung that was advertised with a Blue Ray DVD. There was no stock of the LG Blueray player and our number was taken by Moses who made a commitment that this could be collected on Monday [protected]. No call was received from Moses on either Monday nor Tuesday [protected] and making numerous calls, I was told that he had either 'just stepped out' or 'is on lunch' and would call back. Eventually I spoke with him where he then stated that the stock had to come from the warehouse and would be in-store by Wednesday (3009), in the afternoon. I queried why no courtesy call had been made. Again the day has passed and again no courtesy call received.

My total transaction amounted to R13, 829.96, which I consider to have been a reasonable sale. However, the service received is not acceptable and my expectation now is that the whole transaction be reversed, I receive my money back and go and make my purchase at another supplier where service is still important.

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10:15 am EDT

HiFi I am totally disgusted at the service that we get from hi-fi corporation

I am not happy with the service i got from Hi-Fi Corporation. They sent me an sms saying that my item was ready for collection after it was sent in for repairs only to find out that when i got their and asked the guy to switch it on and test it before i leave that it does not work. SO all that time wasted only to find out that it does not work. Then he tells me that if the supplier cannot fix the unit that they will only give back a partial amount ie. the value that the item is worth now. What i can't understand is that the item is under a Double Impact guarantee, if I'm under guarantee why am i not getting back the full amount that i paid for item. I am totally disgusted at the service that we get from Hi-Fi Corporation.

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Lynn Venter
, ZA
Nov 12, 2015 10:41 am EST
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I would like to convey my disappointment in the service I received from Hi-Fi Corporation. I applied to purchase products on account like I did twice before with no problem at all and never missing a payment on my previous purchases and my first purchase was settled long before the 24 months lapsed. This time I was dumstruck. I received an SMS a few weeks back notifying me that I have been pre-approved to make purchases to the value of R23 000. I decided to make use of the opportunity and to make purchases of about R3500-00 and was shocked when I was told that I don't qualify to make a purchase. At this point I did not inform the person assisting me yet on what I've decided to purchase. There was a power failure that afternoon, which is understandable that there might be some technical problems. I was told by the lady that she will find out what the problem is and phone me within the next 30 minutes. That did not happen. The next morning I've contacted her and I was informed that she had another client that morning with the same problem. She apparently contacted the relevant department and person responsible for the new system, but is still awaiting feedback. I gave them some time to wait for a reply on their e-mail but I received no feedback. During the course of the afternoon I've decided to contact the manager to find out what the problem is, and I was shocked to the reaction I've received from the manager after I've informed him that I would like to purchase a 5TB external hard drive and he laughed and repeated the item's size which confirmed that he was in fact listening to me. I did not appreciate the laughing. Then I was informed that the lady is at that stage still on lunch and he took my contact details and said he will find out from the lady what the feedback from head office is and that they will contact me. At 16:30 I have not received any feedback at all and decided to contact the lady again. I was informed that she received the feedback that if the system says that you do not qualify for the account then you do not qualify. Why? No reason but that if the system says I don't qualify then I don't qualify. I was told by the lady I must just be patient and that she will come back to me by 10:00 the next morning. This reason is not good enough for me. To be honest it is unacceptable and it is clear that whoever provided this as a reason knows nothing at all about client services. If we do not get results by 10:00 as the lady told me we will settle our current account and will refrain from making any future purchases in the future. I can be contacted in this regard at [protected]. From Mrs Venter.

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Hi-Fi Corporation
, ZA
Sep 03, 2010 4:47 am EDT
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Thank you for bringing your concerns to our attention.
In order for me to assist you I need further information from you.
Please forward your contact details through to me at customercare@jdg.co.za, so we may resolve this matter with you.
Regards
Customer Care
Hi-Fi Corporation

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O
6:35 am EDT

HiFi they were rude un-helpful and nasty

I bought my sister a brand new cellphone 3 months ago, an LG chatter box - she was crazy about the phone. In the third month of having the phone she one day took the phone out of her pocket it was off and would not turn on. Immediately i returned the phone to hi-fi coruption and as expected they were only willing to repair the phone after three months old i did not want a repaired cell phone when i had gone out to buy a brand new one that still had not one mark or scratch on it. The phone came with a guarantee not a warranty and to my knowlege there is a difference. They wanted the phone but could not help us with a temporary phone till our one would come back. They were rude un-helpful and nasty. I went through 3 Managers at the store and still could not get a new phone nor my money out of them i told them i needed a phone and would take anything because my phone is my monthly income and i can not do without it, still they were not helping me after 5 days i recieved my REPAIRED phone back with the old guarantee, if it has been so well repaired then why dont they re-new my one year guarantee, after all their goods are always at fault.

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Hi-Fi Corporation
, ZA
Aug 24, 2010 12:55 pm EDT
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Hi-Fi Corporation, thanks you for bringing your concerns to our attention.
All our Cell phones are supplied by Vodacom and carry the following standard Guarantee applicable to all Retailers in South Africa, meaning that all Retailers are bound by the same Guarantee.
Vodacom have a 7 day “out of box failure” guarantee which must be approved by Vodacom prior to the phone being swapped. There after, all Vodacom Cell Phones, carry a two year repair guarantee, which is held by Vodacom’s authorized Repair Agent – Vodacare.
In essence, these Terms and Conditions are strictly monitored and enforced by Vodacom, and all Retailers have to comply.
We do apologise for any inconvenience you may have experienced whilst waiting for your cell phone to be repaired.
We would however, like to discuss the bad service you received at one of our Stores.
Please will you email the Store’s details to customercare@jdg.co.za – so we may investigate this matter further.
Regards
Customer Care at Hi-Fi Corporation

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6:24 am EDT

HiFi in july hi-fi corp swapped my tomtom for a new on and within a month it freezes

In july hi-fi - corp swapped my tomtom for a new on and within a month it freezes. took back to hifi and an indian service manager told me he call tomtom and they are going to send him some doc on what to do with the tomtom, he said he is going to test it and call me back the following day and he advised his staff member to book the gps in and he will confirm with tom tom if he has to swap it again or what. I'm still waiting for his call as he has promised and it is more that 3 weeks now.

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Hi-Fi Corporation
, ZA
Aug 24, 2010 1:01 pm EDT
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Thank you for bringing your concerns to our attention, and we are sorry you have had such a negative experience at our store.
In order to fast track your complaint, please could you give us your contact details so that we can sort your problem out as soon as possible please do not hesitate in contacting us on [protected] or customercare@jdg.co.za
Regards
Customer Care
Hi-Fi Corporation

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M
10:06 am EDT

HiFi bad service / no nononsens garantie

Hi
I bought a Canon printer from HiFi Corp. after 6 month it shows only paper jam, doesn't do anything else!
I send it in to Hifi Corporation!
Hifi Corp. has a "Our no nonsense guarantee" = "faulty products will be repaired within 21 days or replaced by a similar product!"
I waited 25 Days! nothing!
I complaint with the Service Manager Nadia! Her answer: "You have to hold on, I have to contact Canon, I cannot give you a new Printer!
I complaint with the Call Center! After 5 Hours they got the Printer back!
on the following Day I collect the Machine!
The first Fax came in on Monday! Now the machine not only shows the Paper jam on the Display, you can see it
every page get stuck!
I called again, message to Nadia! No reply Message to Beggy! No Reply
finally I get hold of Nadia. She ask me to bring the printer in to get the Serial Nr.: I gave this Nr over the Phone.
Now more nonsense! with our no nonsense guarantee!
Remember! I send the Printer in on the 2nd of Sep.2008 today is the 16.10.2008
I have to hold on, for the Rep of Canon! only he can say YES/NO!
When you see on the Website http://www.hificorporation.co.za/information/guarantee/ a nice Sticker (LIVING THE PROMISE!)
Living a Lie/Joke would be better!

Thanks

Michael

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Mr Valued Customer
,
Aug 12, 2008 5:48 am EDT

On the 10/08/2008 I bought a laptop charger.I was told by the sales man that it was correct.Once I reached home, i found that it was the wrong charger.On the 12/08/2008 i went back to HiFi Corporation {The Glen, Jhb}. I dealt with a person by the name of Axolile, Who is the most slowest person i have ever seen. He was not helpful at all and very rude. He then took me to the sales floor and left me alone to find the right charger. After 20 minutes of looking for the right charger a sales person tried to assist me. They did not have what i was looking for, i had to go back to the returns dep and wait again for service. I the requested to speak to the manager, after another long wait i finally saw the manager who was Rihaan. {I has to find him and ask him to help me} While explaining my concern, I was cut off by Rihaan as he shouted to one of his co-worker on the other side of the store and i quote{ Give this guy a refund } and then turned and walked away. After another long wait, i finally got a refund. In total I have waited more that one hour for the worst service that i have ever had.***MY ADVISE IS NOT TO BUY FORM HiFi Corporation {The Glen, Jhb}*****

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D Cronje
, ZA
Mar 15, 2009 2:24 am EDT

YesterdayI went to Hi fi Corp at William Moffat centre Port Elizabeth to buy a mouse for my Pc. A young man there called Andrew John there really impressed me with his friendly efficient service.

Thank you Andrew your customer sercice is excellent

D H Cronje

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Contact HiFi customer service

Phone numbers

+27 860 459 459 +27 860 495 495 More phone numbers

Website

www.hificorp.co.za

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