HP

I have been an HP fan for years. I bought the above 2 printers last year. However, they have given me nothing but trouble in that they keep asking me to uninstall and reinstall the printing cartridges. So I open the flap and jiggle the cartridges. The printer then works but intermittently gives me the same problem.

I took one in for repairs but the same problem persists.

I've cleaned the cartridges but problem not solved.

It tells me to replace the cartridges if the problem persists. But I am told that there is nothing wrong with them.

Below is a copy of information provided to HP via facebook.

SATISFACTION: 0/10

I was looking for a gaming laptop. I went to hp.com and was excited when I found something "close" to what I was wanting that was on sale. I figured that as I started in IT in the 1990's and sold hundreds if not thousands of HP products (and recommended more) since then, that it was worth looking into.

I wanted an AMD cpu/gpu combo because although AMD has become more popular, they are still the underdog and competition between AMD and Intel and AMD and NVIDIA is good for the consumer. I wanted a 6000 series cpu and gpu.

I was excited when I found out that HP offers a veteran (front line worker) discount program.

So I found the Omen 16z-n000. I wanted to change the base specs more to my liking. So I upgraded the monitor to QHD, and figured 10 bucks to get WIFI 6e was worth it. The price with the sale and my veteran discount was reasonable. I doubled and triple checked the specs: AMD Ryzen 7 6800H, AMD RX 6650M, 16.1 inch QHD monitor, 16 GB RAM, 512 GB NVMe drive, backlit keyboard.

The price was decent, so I went ahead and got the express shipping, 2-3 business days. What I didn't notice was that HP wouldn't ship the product until November 29 when I purchased it on November 18. I got confirmation that my credit card was charged. I waited with excitement to get my new laptop!

Then I got a confirmation email, which showed November 29 ship date, with expected delivery December 1 or 2.

I gave it the weekend to see if maybe the product ship date would update as surely it shouldn't take 2 weeks to change out the screen and wifi. No updates when I logged in. For some reason my cart on HP's store still showed 1 product. It was the exact same laptop that I ordered, only $45 cheaper. So I decided to see if it would ship sooner. It showed a shipping date of November 30th, just 1 day longer.

So I jumped on chat and explained all of the above. I wanted to know why it takes so long and was told that if you don't pick a default configuration that it takes 3-4 weeks to build. WOW, it sure would be nice to know that ahead of time.

I asked her why I should keep this order when I could pay a little bit more to buy a different brand, but drive 7 miles and have it right away. She offered to give me the 2 year Care Pack. I asked for a link so I could see what that product was. After finding a pdf, and starting to ask questions about it, I was told that she linked the wrong product for this laptop along with a new link.

This link was even harder to find a pdf on. The first offer had onsite repair or prepaid shipping, the 2nd link required that I deliver the laptop to HP. I asked the CSR if the offer included accidental damage, and was told that that would be an additional charge.

Both pdf's were horribly written, but they basically rule out almost any reason to have the product. The list of what isn't covered was insane. Both of them have sections that say what is covered and what limitations are depend on which options you have. But the CSR couldn't explain which options came with her offer.

Even the accidental damage option was horribly written. It states that if the damage occurred with a "vehicle" or "homeowner's accident" or "Fire", etc that it wouldn't cover such damage. That means that if you put the laptop on your seat and it slides off, it's not covered. The pdf never defines what a "homeowner's accident" is. If you are camping, and the laptop is too close to the fire, that's not covered, etc etc.

So I told the CSR that I declined the offer. I would have settled for getting the price changed to the new price. Then she said "Let me check what I can do. I'm on your side. Let me know what I can do for you ?".

So I asked to have the NVMe drive upgraded from 512GB to 1TB. I figured that even though HP charges $80 for that upgrade that it probably costs HP around $30-35.

Her response was "We can check that option but to set your expectation it will be an exchange and it will require payment and an additional charge for the upgrade."

I was dumbfounded. She literally just told me that she was on my side and wanted to know what she could do for me.

I explained to her that I offered the NVMe upgrade because it would be cheaper for HP than the new, lower price for the laptop.

I then told her "Retail I can buy a 1TB NVMe drive that has a sdram buffer for about what HP charges to upgrade from a 512GB to 1TB; when the drives that HP uses probably don't have sdram cache" (Because the sdram cache is more expensive).

Then she offers to proceed with the cancellation or give me a credit of $30. I'm not sure if the "credit" would have been towards another product on the HP store, or a refund of $30.

Now I'm done with her. Not only have I wasted 5 days without a laptop because of HP, I've spent an hour or so chatting with her. After being told that she is on my side and asking me what I want done, I get offered $15 less than if I cancelled my order and reordered the exact same laptop.

I tell her "cancel it".

She says "I understand. let me process the cancellation for you."

Then "I will send a cancellation request for this order. We'll know within 24-48 hours for thet (sic) updates. If we're able to cancel the order, you'll receive a notification that your refund will post to your account within 5 banking days, depending on your bank's processing time. If it's too far into the production process, we will not be able to cancel your order and you'll receive a shipment notification. Just contact us back to set up the return and we will process the credit for this order. However, just want to let you know that returns may have up to 15% restocking fee."

I'm now flabbergasted.

I tell her:

"So I can't reorder the laptop for the lower price. And I can't go buy a different brand because I don't know if you'll give me a refund."

Her response was:

"Since you just placed the order on 11/18/2022, there's a possibility that it'll be canceled successfully. Just keep on checking your email for updates."

And that is how she proved that she cared and was on my side.

I leave her with:

"yeah, satisfaction 0/10 on this.

Well now I know, next time I'll just buy a different brand."

Then I asked her how I could do a survey. She tells me that the survey is available after chat.

Needless to say, no survey is offered after the chat finishes.

I have nothing but issues with this plan and printer. The printer has been replace 3 times but continues to present problems. Your virtual support is very insufficient. You staff are all foreign and very difficult to understand. Most of the pages have been printed because I have spent an average of 3 hrs twice a week getting printer support to get the printer to feed. I waste paper and ink constantly. I have had to go numerous times to submit my work via fax.

I have been very dissatisfied with this program. It crashes every time Microsoft has an update. Yet, you charge me monthly to waste paper, time and lose work as my equipment does’t work. Normally I scan and save the documents and fax the work to my employer but because 98% of the time the paper will not feed.

Sent from Yahoo Mail for iPad

On Tuesday, November 22, 2022, 9:17 AM, HP Instant Ink wrote:

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Dear Olga,

We’re happy to see that you are getting the most out of your Instant Ink subscription! We designed Instant Ink to be flexible, so you can easily print all the pages you need at a great value.

This notification is just to advise you that you are within 4 pages of your included pages for the current billing cycle of your HP OfficeJet Pro 8025e All-in-One Printer. Your current plan is the 10 pages/month for $0.99. You can keep printing on your current plan or upgrade to the next level plan.

Since you print 45 pages/months on average, we recommend you upgrade to the 50page plan.

When you upgrade, you’ll get even more pages included, and you can roll over unused pages. If your printing needs change, you can downgrade your plan.3 See your plan options at hpinstantink.com/signin.

Upgrade My Plan

Thank you for choosing Instant Ink.

Your exclusive HP Instant Ink benefits

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Printing plans are based on pages, not buying cartridges. Color, black, and white, and photos all cost the same.

Shipping, recycling, and use of cartridges are all included. When you print more, choose to upgrade or pay as you go.

Cartridges have more ink than retail cartridges, so you don't need to replace as often.

Check your pages, shipments, and plan anytime at hpinstantink.com/signin.

Your printer automatically orders more ink before your ink levels are low.

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Have questions? We are here to help.

Please visit hpinstantink.com/signin for self-service options, including the Virtual Agent, or contact HP Instant Ink Support (hours vary).

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This email has been sent from an unmonitored mailbox. Please do not reply.

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To ensure delivery of future HP Instant Ink emails, please add [protected]@instantink. hpsmart.com to your contact list.

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† Valid only for Instant Ink service in U. S, excluding territories. Requires creation of HP Smart and Instant Ink accounts and acceptance of terms of service. Compatible HP printer, internet connection to printer, valid credit, debit card or prepaid card, and email address required. You must be 18+. Prepaid card is not for resale, non-transferrable, non-refundable, cannot be shared with another customer account, and not redeemable for cash, except as required by law. Void where prohibited. HP is not responsible for lost or stolen prepaid card or code. Once code is entered, entire value of card is redeemed, credited to your Instant Ink account and applied to your first month(s)’ payment, after which your credit or debit card (if provided) will be charged for subsequent payments. Overage fees and taxes will be deducted from your prepaid balance. Upon depletion of prepaid balance, if no additional form of payment has been provided, HP Instant Ink cartridges will stop working until a valid credit, debit or prepaid card has been provided. Service is month-to-month, with cancellation effective at end of then-current billing period. HP reserves right to increase prices. Maximum enrollment of 10 printers. Use with printing or copying business prohibited. Subject to complete terms of service.

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1 Based on monthly subscription cost of HP Instant Ink 700-page plan without purchase of additional sets of pages compared to cost per page to print ISO/IEC 24711 pages on most in-class, traditional A4 color inkjet cartridge printers and MFPs priced

HP software tells me battery failed. the only solution HP offers is to send my Laptop to them for 5-6 days to replace battery. I cannot Give up my work for 6 days. I requested them to send me a new battery but they will not do that. Totally useless warranty. Will never buy a another HP product. I have 3 HP laptops and all their batteries fail in the 1 first year.

I contacted HP regarding an issue with my laptop computer originally purchased on 12/9/2020 from Amazon through paypal.

I am having a problem with the right hinge on the laptop not working correctly. As a result, this was causing the outer shell of the computer to separate caused by the hinge not working properly. The opening was getting larger so I contacted HP customer support. I noted that the damage was caused by normal wear and tear.

I purchased the HP Care Pack or Post Warranty Plan” dated 1/08/2021.The HP customer rep stated the repair was covered under the post care warranty which is in effect for another 11 months. The rep requested proof of purchase. A picture of the damage, and photo of the product and serial numbers were furnished. The customer service rep set up a repair order BTLB3198-01. A Fedex box with a label was sent for me to pack and send the computer to HP for repair. I received a confirmation from Fedex that the laptop was received by HP on 8/18/2022.

Then I received an update from HP stating the laptop I sent in had a different serial number than the computer I purchased. The correct serial number is 5CG0264RHC. The computer I sent in for repairs has the same serial number 5CG0264RHC. The extended warranty I purchased directly from HP has the same serial number 5CG0264RHC.

When I purchased the computer, HP had an incorrect starting date for the warranty, as the information recorded on my HP account had the warranty starting 2 months before I purchased the laptop from Amazon. I received an email from HP titled “HP Warranty Start Date Updated Case Number [protected]. On this email HP had listed the laptop serial number matching the serial number on my laptop (5CG0264RHC). So HP had recorded the correct serial number as contained in their response.

Why the incorrect serial number was assigned subsequently was an error caused by HP and only HP can answer the question regarding the incorrect serial number being entered into their records. As a result the HP repair service cancelled the repair order. Plus it seems ludicrous that I would have purchased 2 identical laptops. I have only one HP laptop. It seems like a lame excuse to not repair my computer.

I have contacted HP customer service chat on at least 12 several different occasions to resolve this issue. I have been promised that this was made a high priority to correct and someone from repair service will contact me to resolve the issue and no one ever contacts me. 88 calendar days have elapsed and I still cannot get a straight answer on correcting the serial number issue and repairing my computer. I ask for information to file a complaint or speak to a supervisor and I am promised someone from HP will call me and nothing happens.

I am frustrated that there is no other remedy to resolve this issue and obtain the repair covered under my extended warranty. It is my understanding that HP customer support is handled by non HP employees. Help. This is not my idea of customer support or service. And I have searched the web for other ways to contact HP with no success. I am hoping you can help me.

This laptop has become a daily source of frustration.

It takes an EXTREMELY LONG TIME (15 - 20 minutes) to load up or open a programme or file. It also is very slow responding to any normal type commands (save, etc.).

I have run HP diagnostics which tells me there is nothing wrong but, obviously,

there is. Setup defrag to run - tells me there is nothing to defrag.

I have looked at programmes that are running (thru Task Manager) and minimized the amount. Still no better.

Can't afford to go out and buy something else.

I love HP for their printers but this is the second HP laptop and, honestly, I am

not really fond of either one.

Would appreciate any suggestions to fix this.

Thank-you.

I purchased my seventh HP computer (not counting those from work) within the last 90 days and it is driving me nuts. I followed the set-up instructions and began using it. As time went on, I decided to re-arrange my files. That's when the trouble started. Apparently, there are three places my files were stored. I focused on one. The computer began erasing my excel files and then started on the Word files. This is very frustrating and extremely aggravating. The only good news is that I still have my old computer and can reconstruct things. I shouldn't have to do this.

What the heck is going on?

Printer didn't work. Got a patronizing answer. I hung up.

Problem got worse. Called customer support multiple times. Bot and Chat suck! Unable to get person. After 3 disconnected calls I spoke with Customer service person who could not understand that the machine is making noise. Is not catching paper and not printing whole page, or grabbing multiple pages. I held the phone to the printer so that he could hear the noise. I repeatedly told him that it was not a printing problem. He kept saying he didn't understand and what I was telling him didn't make sense! I scanned the pages to show him.

In the meantime I am trying to run a business, need my printer. Finally got new printer. But no one told me the old cartridges would not work in new printer. Now again without a printer!

This printer has cost me supplies waste in ink and paper, professional grade paper. Cost of ink for old printer until new printer shows up.

When sending out replacement printer they failed to let me know that I needed new cartridges, nor automatically send them out.

Now I am still without a printer.

They are not part of BBB.

I started in may of 2020 with a $2.99 for 50 page account. That worked fine until mar of '21 when I had a legal issue which caused a huge increase in printing (to 1300 pages) I switched to a $24.99 plan that allowed 700 pages but it still cost over $42 more in additional printing pages. I forgot to change it back until november! (my bad) so that cost me $175.00. In nov of 21 I switched back to 4.99 for 50 pages and will get the occasional $11 or $12 extra printing fee.

Here's why the pages printed don't relate to the fee. My last delivery of ink for the colors was in november of '21. Still haven't used them. The black cartridge was delivered in aug '22, but I haven't used it yet. Over the past few years I have paid hundreds of dollars. And in order to cancel I have to return the cartridges! They send a mailer to return. They cripple your printer until you take their cartridges out and mail them back! I had to order ink from another company so I can cancel this hp instant ink plan. And the large black and 1 of each color only cost $40.

Don't waist your time with this service. They update this software about every 2 months, I don't know why because nothing ever changes, nothing gets any better. They have not listened or acknowledge any of my feedback. It has limited capability and options, pretty basic for 2022. The App always chokes and requires you to re-login... about once a month, like they have forgotten who you are, even on my desktop station at home. It is a royal pain and a waist of time.

The WiFi has been dropping since I bought the computer. I thought it was my fault because I had come from the Mac world into the PC world. It wasn't. By the time I figured that out, it was out of warranty. I went through Costco's Concierge program and through all the steps to troubleshoot this. I finally had to send the computer for repair.

During the week or so that the computer was out for repair, I used my MacBook Air in its place and never once lost wifi. It's your computer, not the wifi.

The HP Pavillion came back with a new Intel WiFi NIC and Windows 10 Operating system. I spent a ton of hours putting everything back on the computer (which I use for business) and it still can't hold a Wifi signal--it shuts off with no warning or reason.

I called HP and they're willing to give me a discount to fix it--after it's already supposedly been fixed. I bought a WiFi-enabled computer because that's what I need. It's never worked and can't be relied upon to work as part of my business, I need reliable internet.

The wifi on this computer drops off without reason or warning and has ever since Day 1. Having come from the Mac World, I thought I was doing something wrong. I wasn't. It's just the computer. I called HP and they wanted to charge me $150 to fix the computer. I won't pay it. I went through the Costco Concierge Program tech support--they couldn't fix it. I sent it to HP Clinic to have it fixed because Costco said it was a hardware issue. I got the dang thing back and now it's dropping the wifi again.

Oct. 7, 2022

HP Office Pro 8010 series: Serial number TH052770MM

Call to technical support on this printer I change the original in 962XL yellow cartridge from the original box from HP cartridge 962xl 3JA02A warranty ends: 0223/07 569 clean the heads rebut the printer that's means unplug it and turn on it keep on getting a error messages saying that the cartridges must be replaced tor reassume printing. Can't copy either don't work. Agent said they will send me a replacement cartridge in two business day I don't it will work when to replace it then I have to call again if the error message will appear. I need to print documents today before 1:30pm Honolulu time for and interviews and to call back the time wait for a agent is wait time very long. I am a loyal customer of HP I am very disappointment of this was handle I in future will tell all my friends and family not to purchase from you/

Purchased a new laptop from ACT hp world AT marthandam,(north Street)kanyakumari DIST,TAMILNADU,INDIA. The purchase service was not good. The product was sold at mrp price and no free bag was included with the product. Upon multiple request no freebies where provided with the product. kindly request you to take the feedback and take necessary actions.

HP Smart with officejet 9015e scanning and fax only works sometime. This has been the case since I bought the printer about a year ago. Most of the time it just sits on scanning screen for as long as you're willing to watch the swirling circle (more than 10 minutes). Tried to go on HP chat line (which it says is the fastest way to get problem resolved) and waited 10 minutes and no response (again chat box with swirling circle). It seems everything about HP Smart is very slow. Takes around 4 or 5 minutes to go from "printer status unknown" to "printer offline" to printer asleep". Sometomes it will even say "printer ready". There are some real problems with this software and it's interface with the 9015e all-in-one printer.

I have ordered a laptop.

No deliveries has been made. HP told me delivery was made. My family is home and no delivery was made.

I call HP (outsourced vendor) and they have no clue where the order is and can't communicate with logistics partner to have it delivered? I need it today. It has been many days of failed deliveries.

Koh, Chin Nam

The service is the worst. I place an order of on 9/9/22, all this products are customized that the estimated finish time is 9/21/22 and the delivery date is 9/23. On 9/22/22 I received an email that they are unable to deliver on the estimate date, I checked the order status later that the new estimate delivery date is October 04 - October 05. I want to use this laptop to do homework because my Macbook unable to do some projects of window system. I cannot wait such a long time and I called HP hotline to cancel it. I saw my order status is still waiting in-queue that haven't got components for assembly yet. But they just talked with me more than half an hour and recommended me to another ready-to-go laptop, which is 256GB instead of 512GB. I didn't accept it. Then my call was switched their supervisor after a long transfer time, the supervisor just verify that their staff tried very hard to persuade me to not cancel. In short, there is no way to cancel order, they told me their company policy is only allowed to cancel within 1 hour. I want to give a bad review on their website, the funniest thing is I received a reply that I cannot complaint about their customer service so they won't publish my review. I'm now worrying about if the product has problem, HP is ridiculous that Returns for a total cost of over $250 USD need to be reviewed after request and, A restocking fee of up to 15% may apply.

I am shocked by the way customer service treated me I was told my 3 1/2 year old laptop is now considered ancient and they no longer have products to fix it. This was upsetting enough but it got worse when I asked to speak to a manager, I was told I had to wait 5-7 business days and the HP escalation manager would determine the time best for them to call. I got transferred to a supervisor finally (not a manager) and they told me I would have to wait until tonight or tomorrow to speak with an escalation manager. Again, no customer care experience of even considering my time. Finally, I get transferred to a escalation manager within 15 minutes of speaking to the supervisor after letting them know 6 times those times don't work for me. The escalation manager didn't care his staff below them was saying inaccurate information and he lied and said "I could send out my computer and then they will see if they can fix my computer". I get annoyed because I know he is lying to get me off the phone but I say "okay, send me a packing slip then". He never sends me a packing slip because it's not possible because my computer is "ancient"! Then I get a call from HP customer care, one call, one ring, and they hang up immediately and send me an email. I was told by the escalation manager they call 4 times to make sure you know they aren't spam. That never happened, because again another lie! They send me an email to let me know my computer is unfixable, I call the number and my customer care manager is "busy" I get a different manager she was AWFUL! The whole time I was on the phone with all 4 managers they kept trying to get me to yell and scream at them because they wanted to hang up on me. However, I never lost my cool and I kept telling them I had never received this awful of customer service. The whole time all I wanted was acknowledgment that this service is unacceptable and someone who would work with me to get my product fixed. That never happened I feel completely disgusted by the service of HP.

I purchased a HP Envy 6455e printer that came w 2 cartridges. Instant Ink sent me 2 cartridges that I never ordered. When I cancelled my subscription through their chat room on 7/27/22 and asked for an address to return all 4 cartridges, they turned off cartridges that came w printer and refuse to address issue unless it's a new order. On the address label at the top it reads - DHLGM#: [protected]. On the bottom of address label it reads - UPSP TRACKING # eVS [protected] 37 o4llllph

This all began Apr we have replaced 3 maybe 4 scanners (lost count) , two care packs & we aren't done Sep 9'th. Started April 12 with purchase of HP ScanJet Pro 4500 fn1 Scanner and HP care pack. First scanner had a streak in the copy, was quickly replaced by vendor. Thank you.

Replacement scanners had an undocumented firmware bug limiting number of pages scanned at one time. Took ~2 more replacement scanners to prove the bug.

Scanners were returned to HP and replaced with a newer model HP ScanJet Pro 6600 fnw1. Thank you.

I attempted to have the old 4500 care pack transferred to new 6600 but elusive -- missing 'care pack agreement' paperwork gummed up transfer works. HP did issue a $156.13 refund for the incomplete care pack. Our goal was to obtain a refund & purchase an new 6600 care pack.

Purchased same three year care pack for 6600 - $331.66 gone up over 200%. Why? 3 year care pack Aug 3 (order number H350067089) for ScanJet Enterprise Flow N6600 Serial number CN23TAS195.

Paid $331.66 on Aug 3 for ScanJet N6600 fnw1 care pack, as of Aug-17 HP dashboard still reflects no care pack is on my scanner. Data indicates factory warranty end date of June 2023.

The only competent contacts at HP are Kaycee C. & Douglas Jiménez. Most others at HP I contact is like communicating with Larry Curly & Moe.

Long term HP customer and see this run of Larry, Curly & Mos'ism is an aberration.

I am growing concerned over long wait times for HP phone contacts, some emails go unanswered, HP agents with language barriers & general lack HP focus.

Called the care pack number provided [protected] & they don't answer the phone.

Please bring all this to attention of your supervisor.

Please advise.

Thank you, Hank Jones