Filed on : august 10 2009
Filed by :
Filed against :
Hp repair center
45225 northport ct
Fremont ca [protected]
I have two notebook pc's that were in perfect condition. i decided to put a fresh install of windows vista on both notebooks by pressing the "f11" key which is system restore. both computers would not enter the system restore because the software was corrupt due to hp. i placed an order for a set of restore disks for both pc's. i received the restore disks today monday august 10, 2009. when i placed the restore disks in the systems both computers came up with a blue screen stating "irq equal or less" now both systems were working fine but as i previously stated i wanted to put a fresh install of vista on the computers because after time the systems need a fresh install. i contacted hp support and the customer service reps stated that i would have to pay 800 dollars for the two notebooks because it is a hardware issue with the bios. both systems were working fine until the restore disks were placed in the systems. one system is under a warranty replacement because hp recognized that there was an issue with this computer. the other was in perfect condition but i figured id place a fresh install on this computer as well. the customer service representative wouldnt work with me to correct the issue that was caused by the restore disks. notebook 1: hp pavilion dv6775us - entertainment notebook serial number: cnf7607ylx p/n: kc412ua#aba issue: restore disks caused an error to computer and now i am unable to use this pc when it was in perfectly working condition before the restore disk was inserted notebook 2: hp pavilion notebook dv2310us serial number: 2ce7102z4v p/n: rv322ua#aba issue: this computer was sent in to hp repair and the motherboard was replaced due to hp recalling notebook because they had many customers with the issues. this was less than a year ago and i had to constantly contact hp to ensure that this notebook was fixed. now i tried doing a fresh install on the notebook pc and i am told that there is a hardware issue with this pc as well. restore disk order information order date: 08/07/09 order number: wvb11901 part: vista premium recovery kit total cost: 16.15
Your desired resolution:
I would like both notebook pc's to be shipped and diagnosed on behalf of hp. i own over 7 notebooks with hp and have had nothing but poor customer service with any issues that have ever arised. i would like a fresh install of vista to be placed on both notebooks courtesy of hp because this issues were caused by their restore disks and i would like an apology from hewlett packard. i would also like the cost of both restore disks credited back to my account as this has been one hassle after another
I bought a HP laptop in April and keep crash for the last few weeks. I sent it in for repair and the customer service rep at HP said his tech said I spilled liquid on the keyboard and it would cost over $300 to fix. I did not spill anything, infact, I only use a dry cloth to clean my laptop. I told them I would never buy a HP PRODUCT AGAIN> Addionally, I have a HP printer less than a year old and I keep getting a message now, printer cartridge installed wrong, it is not and I have done all the trouble shooting steps. I guess I spilled something on that too, even though it is under my desk.
I bought 2 slimlines for my daughters. Both shipped with Vista Home, NO downgrade kit to XP.
After 1 year, first pc still running but terribly slow.
After 5 months 2nd pc started playing 'hide the window' or 'I dont want to close any windows'.
Slowly the functions began to stop one by one.
As I couldnt install Office 2000 pro, I was forced either to buy again (no thank you) or load Open Office which we did.
I still have a full set of Office 2000 pro licenses unused (since the originating pc's were cleaned up before disposal.
I took the 2nd pc to the shop who sold it, "sorry has to go to service department", some time later, about 1 month, pc returned, not fixed. I apparently invalidated warranty by not using recommended software or removing time trial Norton, substituting with much stronger protection.
So I find a nice guy in a computer shop and ask if he can help and load xp. 3 dats later - 'No we cant, the bios is locked only to Vista', but installed new disk with fresh Vista, which allows IE6, to run but not Firefox (considerably more safe), he managed to install Open Office, but it will not install anything else ("Windows found a problem"), oh how Microsoft and HP have ganged up on us lately.
I have posted my experience on our internal website, warning people NOT to buy HP products or to ensure they have a downgrade kit.
I am looking for a replacement mini motherboard to fit in the case that has an upgradeable bios and not Intel/Microsoft dependent.
Strangley I bought 3 hp netbooks in the last year and 2 are in use constantly and are perfect (both running xp).
From my own sources (sorry cant name as they would get flooded), I understand that the original slimline had xp running fine (influencing my decision to buy these lemns), but they seemingly didnt do much to upgrade the hardware to satisfy the demands of Vista.
I went to another pc shop afterwards and they were consoling by saying they havent sold 1 vista pc this year, all customers are refusing to take them, or insist on choosing pcs that are downgradable.
If XP is so much poorer than Visat, why is that all business software demand XP Pro? All business laptops are running XP pro, so why (retoric question to HP/Compaq and any other "muppet" computer manufacturer) go that route because of uncle Bill's 'I have a dream' of ruining everyones experience on pc's while charging a fortune for the privelage?
My French colleague who runs a Mac notebook laughs at the antics, and I have to say its looking pretty smart to go that route myself.
Over the years I have influenced the purchase of severeal Compaq server (clusters and standalones) and insisted on myself in the last 15 years to buy only Compaq (at one time having a cluster of 5 networked at home) . Sorry to say but since the merger with HP its gone teats up, quality has declined below that of Dell, who I previously thought of being the US equivelent of Amstrad.
Now I understand that HP will ship with windows 7. Oh what glee, had I bought all the Vista software I would have the pleasure of spending even more on the next bag of tricks.
Like Microsoft, HP has lost the plot, and my vote with it, maybe not something tt cry over, but I hasten to add I have access to over 100, 000 users.
Wake up HP, some of us home users are also people in management in our day jobs...
While staying in the us in 2007, I bought an hp dv9000 series laptop product number :ga358ua, serial number :cnf7245sjb from
Costco.com, cleveland ohio. The laptop has had hardware failure 2 times since purchase, and has been provided excellent service in india by hp service centres (Rt outsourcing services, dehradun) in terms of replacement of parts (Motherboard, to be specific).
The international warranty for the said laptop as per the hp.com website (Http://h10025. Www1. Hp.com/ewfrf/wc/weresults?Tmp_wecountry=in&tmp_weserial=cnf7245sjb&tmp_weproduct=ga358ua&lc=en&dlc=en&cc=in&tmp_track_link=ot_we%2fsubmit%2fen_in%2fentitlement%2floc%3a0) , is only till august 03, 2009; instead of october 21, 2009, as it should have been as per the costco policy, and it is about to expire in a few days. This is an error on behalf of both costo and hp, which needs to be corrected. I would request hp to get this error in the validity of warranty corrected as soon as possible, so that I get full benefit of this purchase.
I urgently need to buy a carepack for the same. The local hp service centre has failed to give a satisfactory solution to the problem.
Shivanand k s, technical support engineer - hp e-solutions, hpsupport_global [[protected]@g5u0677c. Atlanta. Hp.com] has mentioned in email that the requested model is not supported in india. Although I did not expect such a reply from a company like hp, that hp no longer wishes to support warranty for my said laptop, which was being supported very well in india - for almost 2 years!
It appears that there is disharmony between hp-india, hp-global and hp-usa, which I do not expect from a company like hp.
In such a scenario, if I need service after expiry of the warranty-clubbed-with-sale, does hp expect this client to travel to the us to get a service for this laptop?
Dr sanjay dvivedi m. S. , m. Ch.
Professor & head, department of plastic surgery
Director, smile train project, himalayan institute of medical sciences
Jolly grant, dehradun 248140 india
Email [protected]@hotmail.com, tel +91 [protected]
I purchaesd a Hp laptop on3/27/09 . 3m0. later a black spot showed up on screen, then the whole screen went...
i want to register a complaint regarding bad experience against your company HP, as i have purchase a laptop( 5630s) on 08.07.09, after using one week i found that the left speaker, and some keys of laptop are not working, after one week on 16.07.09 i make contact with service centre addressed "IInd floor, dayal chamber, 3 way road opp. krishi bhavan, ram moahn rai marg, lucknow- 226001, PHONE NO. [protected]/4051005". They were committed me to give my laptop back after repair on monday 20.07.09, but since monday to till now i am contacting to service center, and i also visit number of day but, they are not repair my laptop, they are making number of excuses from monday.
so i have request to you please help me, and solve my problem so that i will able to make my believe on HP.
THANKS YOUR CUSTOMER
12/531 indira nagar lucknow
contact no. [protected] complaint no. on service centere- RHP- 3774
I have an HP notebook computer covered under extended warranty, which my business depends on. I have never experienced such poor support with any product as I have with this computer. We have spent well over 100 hours dealing with HP and its representatives and repeatedly reinstalling our software and data, only to have it fail again. And, months later, I still don't have a working computer.
In early 2009, the computer started experiencing problems, which got steadily worse--to the point where it began shutting itself off while on AC power. Our warranty covers support at a local HP-authorized repair shop, so we took it to one. Over several visits, they replaced the motherboard, CPU, and heat sink. The last step solved the shut-down problem, but they also identified a hard drive problem. By then they had lost so much money trying to fix the computer that they told us never to come back.
So we called HP, which sent us a new hard drive. After we got everything reinstalled, the computer started blue-screening and also developed intermittent booting problems. Eventually, it wouldn't boot at all.
We called HP, which sent us another hard drive. That did get it to boot, but the bluescreens and bootup problems soon returned and got worse over time. Soon we again had a computer that wouldn't boot.
HP then insisted that we had to send it in to them, even though we had paid for local service. Since we had no other options, on July 2 we sent it in. When we got it back a few days later, we found that all they had done was to wipe the hard drive and reload Windows. It still wouldn't boot.
We called again, were told the problem would be escalated to a higher level, and waited for the next box to arrive. However, they sent the box to our old address, which we had left 9 months ago! Clearly, they had the new address, because the first box had arrived correctly. When we called to find out why we hadn't gotten the box and learned what they had done, we asked them to remove the old address from their records. But they said they couldn't do that. (How can that be?)
We got another box and sent the computer back. When it came back, we learned that all they did was replace the hard drive (that's the 4th hard drive, if you're counting). Yes, I could spend endless hours again reinstalling my programs and data--but if all previous hard drive replacements didn't solve the problem, why should I expect this one to? And yes, they claim to have "tested" it--but supposedly they had tested it the first time they sent it back. Besides, the blue-screen and bootup problems don't happen right away: they start appearing a few days later and get worse over time. So, given that the hard drive replacement is the only fix they made, and it hasn't solved the problem any of the previous times, I am not inclined to put in endless more hours getting my programs and data back on the system, only to have it fail again.
My business has suffered terribly due to being without my computer for several weeks, not to mention all the time we've lost reinstalling programs and data on what basically is a computer that can't be fixed. I asked HP if they could send me a new computer, but was told that wasn't possible, because it's past the first year of ownership.
I called their corporate number and asked to speak to someone in the president's office. Instead, I was routed to their "Executive Customer Service" department. The person I spoke with there told me I could expect a call back "in 24 to 48 hours." I'm still waiting.
It took me an entire week to finally settle on a laptop from HP
So i decided to shop from the company itself ... big mistake!!!
I live OUTSIDE of the US. I didnot know that HP has a no accept orders policey from outside of the US.
The site was easy to get around. I was able to customized my laptop - which was a plus, get a $150 rebate, an additional 30.00 plus free shipping!
I entered my cc number along with a US billing address, to be shipped to a US address where I would pick it up during my vacation. After pressing the submit button... I got a notice saying... sorry we are unable to accept your order.
Wondering what went wrong... I contacted my bank who told me that hp had rec'd the approval code. So here was my dilemma - almost $800 was on hold from my bank (they can take my word that i would not be receiving the merchandise)- and i would not be getting the laptop. So i tried to call HP- but all called originating outside of the US are BLOCKED - great for a company who claims to be global.
So i got on live chat and spoke with a representative - and thus the nightmare intensified. I tried to explained to the agent that I needed an e-mail from the company stating that the order was not going to be filled- the Bank needed proof that they would not be billed for a laptop.
I got scripted responses that did not address the problem at ALL - I was given phone numbers to call - that were not going to go through because of my location. I keep insisting that ALL I needed from the company was an e-mail so that my bank would release my funds - To no avail.
It is obvious that HP are not hiring intelligent personnel to speak with customers. To date this matter has not been resolved.
We bought this HP PL4260N TV on September 3, 2006 at a Best Buy in Denton, Texas. On Tuesday, July 14th...
WOT IS HP LAPTOP LIFE IS IT 1 MONTH OR 6 MONTH????????
I had purchased a HP Pavilion notebook (model no. dv2000) for about 58K INR 3 years back.
After one Month of my purchase of Hp laptop it start creating prob... in hanging, mouse pad and key pad prob.. i visit many time to service centre in Ludhiana city many times but my problem gets linger on and on, still i had same problem wot shud i do now, , shall i go for greavence cell or customer court.
HP laptop give me hell lot of pains, every time service centre said me your Laptop get ok after installing window and after getting service on time but still i am in such a prob.
This time i want my laptop get repaired whitout any cost or it sud be replaced other i am gonna file a suit a case againt HP.
Give back soluction of my complaint ASAP.
This is my last mail to HP after i ll knock door of court
Dear Sir or Madam:
As a loyal HP customer, I bought a HP lab-top [Dvd pavilion 6000] about two years ago thinking I was set for a good 3 or 4 years, and boy was I so wrong.
The nice looking HP worked great for two years until it suddenly died on 7/12/09, with no previous symptoms/indicators, it will no longer boot up, it powers up, lights turn on, but the screen stays black.
I became very agitated because the warranty expired so I started searching the internet for solutions. However, I found that thousands of HP lab-tops are having the exact same problem! This problem seems to affect the entire HP Pavillion dvd-6000 model, the TX 100 family, and other pavilion models.
Upon my search I found out that no matter what cooling pad you use it still gets really hot. Well, that’s the problem, it seems that the defective Nvidia chipset is overheating and after some time (Ironically shortly after the warranty expire) it dies, rendering the lab-top unusable.
While having thoughts about taking legal action, I decided to contact a HP representative, their answer were surly what I was expecting, they indeed acknowledged the problem, and stated that it was a recall on the model, but once I made them aware that the warranty expired I was told that it would cost ($398.00) to have the problem resolved.
Can you please help investigate the matter to avoid being taken advantage of. This is clearly not an user cause issue!
Thank you in advance,
[protected] or [protected]@hotmail.com
We bought HP Printer M1319F laserjet (serial no. CNHZ8C9HL8)- bill no. 5376 dated 7.5.2009 from Laptop & accessories point bangalore in SP Road contact person Mr. sanjay - [protected]. At the time of purchasing we are told & shown the booklet that there is a scheme that free cartridge will be given. it is also insured by Mr. Ramesh of HP Company. Contact no. [protected].
But till date we have not got any cartridge & now after 2 months, they are telling that there was no scheme.
Please take the nesccessary against the dealer & HP employee and arrange to send the free cartridge.
The HP 42" plasma TV went black but you could still hear sound. I called HP Technical folks and was informed that they found bad y sustain boards and depending on the serial number it would be replaced. When I gave them my serial number they said it was not on the list. Then they informed me for $629.00 they would take 3 attempts to fix the TV and if they couldn't, they would return $300.00. The Technical person assured me it was the y sustain board.
HP is ignoring this problem and not notifiying people who bought the
TV's that the y sustain board breaks only after 2 years or so.
I purchased a HP PL4260N 42 inch HDTV in 2006. On July 12 2009 the screen lost its picture. After extensive...
I purchased a 42" Plasma television model pl4260n made by HP from Circuit City, apparently HP used subparts for the manufacturing of this television because it only lasted little over two years and I have read forums of people having similar complaints and HP refuses to replace the parts free of charge or replace the TV altogether. They knowingly deceived consumers to enrich their pockets at the expense of quality and their loyal customers.
As a consumer, you hope that someone is watching out for defective products being produced by companies and...
HP R927 gigital camera, problem description : The battery/memory card door broke off. I could still take pictures, charge it, but then the battery seemed to die. While I inserted a new battery the small grey clip holding the battery in place broke off. Now it will no longer function: no pics, no charging (I think the problem was not a dead battery but probably something else).
Dear Sir, in response to your query, I would like to inform you that, the battery door cover and the grey clip holding the battery in place is not a user replaceable part and it is not orderable separately. As they cannot be purchased separately, you would have to replace the entire camera.
They then offered to fix it if I paid $203. So I replied:
I find your so called offer unacceptable and quite frankly somewhat insulting. I already spent $600 to purchase this camera and now I am expected to spend another $203.99 just because your company refuses to fix the broken battery/memory card door ($800 later all I would have is my old camera back). You actually think I'm that stupid? I didn't ask to receive a new camera, I just want mine repaired. I can easily purchase a Nikon Coolpix L20 digital camera for $129.95 with 10.0 megapixels. I'd have to be nuts to give HP any more of my money.
Most of us customers never get to find out what really makes a company tick until a problem like mine comes up. Then comes the disappointment in realizing that you don't care about my problem, because afterall it is MY problem, and apparently NOT yours.
I happen to own an HP Media Center PC computer c/w HP w2207 22" computer screen & HP PSC 1210 printer/scanner/copier. I sure hope nothing ever happens to those or I will suffer the same fate as my Photosmart R927 digital camera. At this point in time I might be an HP customer, but I'm starting to really regret it. Many times in online product reviews (PC World), HP's reputation for sub-par after sales service is underlined as a recurring reason to stay away from HP products. I did not want to beleive it, so I learned the hard way, by poorly allocating my after tax discretionary income and buying HP products.
I bought an all in one Officejet J6480 printer on May 5, 2008, within months the paper jam went out. They...
A little over a year and a half ago I bought an HP Laptop (DV9000) it turns out there was an issue with the companies Motherboards (Actually many HP motherboards have this issue, which makes them fall apart easily. Just search around, there computers are crap). Anyways, I sent in the computer twice, the first time they just reinstalled windows but left the motherboard with known issues installed, the second time they replaced the motherboard with another motherboard of the same exact type (Even though they knew they were prone to breaking). At this point my computer was out of service for nearly 20 days due to sending it in repeatedly. HP then had the nerve to ask me to send it back again! They said "Well it's out of the normal warranty, but we've extended the warranty by two years" as if they were doing me a favor! They had to extend the warranty because there is class action lawsuits popping up over their PC's and way too many complaints. Before they became complete lemons they tried to cover themselves.
Anyways I filed a Better Business Bureau Complaint after telling HP I wasn't sending in my $1500 laptop for a third time! They basically blew me off.
Here is my full Better Business Bureau complaint against HP. Take my advice, buy a different brand, you'll see why below: I am so pissed my plans are to post this 1000 times on various forums and to build an HP Sucks Website with my programming and design Skills.
Complaint Description Posted To BBB - Posted 6/2/2009 9:49:19 AM
This problem extends nearly 2 years! In September 2007 and October 2007 my wife and I had to send a laptop back to HP to be repaired. The unit in question the HP Pavilion DV9000 CTO was known to have a bad motherboard which was to be replaced with a new motherboard model that would not have compatibility issues. On the first occasion they simply did a software reset and sent the item back, on the second occasion they replaced the motherboard with the EXACT same motherboard type originally in the device even though it was known to go bad in a relatively short period of time. They also did not update the bios to even try to fix the actual problems. Now still under warranty in 2009 (The laptop has so many issues with the motherboard they had to offer an additional 2 years on the warranty) they want us to once again send in the laptop for repairs and another motherboard. This has created a loss of wages as my wife uses the device for work and it has already been out of her hands for almost 20 days in total when shipping and repair times are included. HP has in no way attempted to actually fix the device instead relying on old worthless products.
Hewlett Packard has continually accepted a laptop back from me that has motherboard issues. The motherboard type is known to be defective.
Replace the laptop with a working device (same specs or higher) with a non-defective motherboard and have us send the old laptop back at the time we receive the working device so there will be no lost wages from my wife's engagements. Or Offer a local service call to fix the issue by replacing the motherboard and wireless card with non-defective offerings.
Company's Initial Response - Posted 06/23/2009
Hewlett Packard's Executive Office sent Mr. Johnson an email on 6/18/09 requesting the product #, serial #, proof of purchase and service ticket # (if he spoke with Tech Support). This information is necessary to review the warranty status. This information can be sent to cynthia.[protected]@hp.com.
Initial Response Summary
Hewlett Packard's Executive Office sent Mr. Johnson an email on 6/18/09 requesting the product #, serial #, proof of purchase and service ticket #.
Consumer's Rebuttal - Posted 06/23/2009
The most recent Service Ticket Number is (Remitted for identity protection. HP Pavilion DV9000 CTO - S/N=Remitted for protection P/N=Remitted - HP has already called from corporate and received the Ticket number which has all the device information. The most current ticket is under my name
Company's Final Response
Company's Final Response - Posted 06/25/2009
Hewlett Packard's Case Manager Rodney spoke with Mr. Johnson on 6/2/09 to advise him a repair per the Limited Enhancement Program is the only option on a notebook that is over 300 days out of warranty. Mr. Johnson's last repair was November 2007. Mr. Johnson received a box on 6/3/09 per FedEx #(Omitted). Mr. Johnson advised the Case Manager that he wasn't going to send the notebook to the Repair Center. Mr. Johnson advised the Case Manager he wishes to persue this legally as he does not want to have Hewlett Packard fix the machine. There are no other options available except the repair per the Case Manager.
That's the end of the BBB Complaint. Basically HP has NO ALTERNATIVE TO FIXING A LEMON DEVICE OTHER THAN TO REPAIR IT 3 TIMES. They will also NEVER escalate your claim. NEVER NEVER NEVER according to their own words listed above. They also will not offer expedited fixes on a third repair. That's right folks be ready to wait 14 days!
Look for this same post 1000 more times and I'll post my new HP complaint site shortly.
I purchased a notebook PC in 01/07 that came with a 1 year factory warranty. Close to the end of my factory (01/08) warranty, I was advised by an HP associate my options on purchasing a 1 yr or 2 yr extended warranty. I was told that the 1 year warranty did not include accidental coverage (water spills, dropping and breaking the notebook etc.) but the 2 year warranty did. So I chose to purchase the 2 year warranty which came to a total of $280.17. I used my warranty coverage once within the first year and HP had to send me a brand new notebook because of water damage to my old notebook. Several months later, but still within my 2 year warranty period, I was experiencing hard drive issues and needed a replacement hard disk. While speaking to HP to fix the issue, I was told that my 2 year extended warranty expired. The rep tried to explain to me that HP backdates their warranties to the very first day you purchased the product. In my case, I bought the notebook in January 2007, so when I bought the 2 year extended coverage, they felt the need to cover me for time during the factory warranty period, which is free. I was told that 2 years is really one year and since I used it to get my notebook replaced, I exhausted my warranty and they don't transfer coverage to replacement computers.
This is a scam in its purest form. There is no other definition for "extended" and this has to stop. HP is charging their customers extra money making them think that their getting two extra years when you're only getting 1 year for the price of 2 years. I have contacted the Attorney General in my state and if you experience this type of foul practice, I advise you do the same and hold HP accoutable for their malicious actions. If I were to fraud HP, they would sue me, so why should I stand around and allow it to happen to me. Thank you for reading and good luck.