CB Vehicle Rental and Leasing Hertz Complaints #202-221

Hertz review: Rental vehicle

Robin of Landing, US

Jun 26, 2020 11:51 am UTC

Resolved

Replied

I rented a vehicle RR H35584544. The agent was extremely nice, picked me up timely and was very courteous and handled my rental transaction expeditiously. My issue was during COVID - the Hertz Rental in Inwood did not make me feel safe at all. I blame the agencies policy not the agent. The vehicle I picked up was filthy and had bird crap he was given only a bucket and scrub brush to clean off the bird stuff. The he sprayed the inside and wiped it down as best he could but it was not to safety standards at all. I itched all the way to the nearest carwash once I obtained the vehicle and washed exterior and wiped down inside myself when I got home as the car washes are not entering vehicles at this time. Further, I found toys from someone who rented prior to me in the vehicle and paperwork that was not mine in glove compartment as I was cleaning. They need to hire someone to solely clean vehicles as they return to ensure the safety of their renters. I am requesting the price I paid to wash this vehicle back upon return of the car.

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Hertz response

Jul 10, 2020 11:08 am UTC

Hertz customer support contacts

Phone numbers

+1 (800) 654-3001

+1 (800) 654-3131

Address

999 Vanderbilt Beach Rd Fl 3, Naples, FL, 34108-3508, US

Website

www.hertz.com

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This correspondence is being sent in response to Robin King. I appreciate you allowing me the opportunity to review this matter. Please accept my deepest apologies for the difficulties you experienced, rest assured this will be addressed with the local leadership to to prevent future recurrence. I have issued a credit of $14.14 to the credit card on your account, please allow 5-7 business days for processing. Please know that we take customer concerns very seriously and i want to thank you for allowing me the opportunity to review this matter. Please do not hesitate to contact us for future concerns. Thank you for contacting us.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Hertz Contacts

Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

+44 207 365 3369

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United Kingdom

+61 180 055 0078

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Australia

+64 33 586 789

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New Zealand

+43 179 532

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Austria

+32 27 173 207

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Belgium

+45 33 179 057

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100%
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Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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Iceland

+353 539 152 500

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Ireland

+39 269 430 019

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Italy

+31 202 013 519

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100%
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Netherlands

+47 21 513 700

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Norway

+351 219 426 385

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100%
Confidence score

Portugal

+7 495 775 8333

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Russia

+34 917 497 778

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Spain

+46 96 047 330

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Sweden

+55 800 979 2020

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100%
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Brazil

+52 18 006 543 030

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Mexico

+86 212 226 1700

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100%
Confidence score

China

+91 222 921 0300

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India

+27 112 898 001

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South Africa

+1 (205) 548-6082

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+1 (205) 293-2889

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+1 (405) 775-3462

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+1 (201) 307-2233

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Hertz emails

executivecustomerservice@hertz.com

100%
Confidence score: 100%

Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

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Oct 25, 2026
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