Menu
Hearts Alive Village Las Vegas

Hearts Alive Village Las Vegas review: Being forced to surrender my kitten

M
Author of the review
10:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Took my willow here because he had eaten something that he could not digest and it blocked him up. They ran there tests and found the blockage At first, money was tight, but they said they would work with me. In the tune of 1200 for the cost of surgery 2 days before Xmas eve, Then on Christmas Eve, he wasn't doing any better, said he would have to have surgery

Ok, understand they told us that they couldn't do the surgery till after Christmas, and he wouldn't have survived till then. I didn't have the 4,000+ emergency after hours cost a different vet was wanting to do it that day. Then, i was basically forced to surrender him to be able to save his life. That was the only way they would get him the surgery the next day. Elizabeth told me that night that I could readopt him back now. Now, im being told they won't give him back to me. Saying that I can't afford him when yet yes I can. I've been trying to talk to the owner and keep getting the run around. I want my baby back...

To fill in the details hearts quote was 1200 said on Xmas Eve couldn't be done till that Monday, that's where the 4k came from was to have another vet do the surgery, HAV told us they didn't Believe he would have lived that long and because the next day was Xmas, the only option to save his life was surrender him, we were told at that time we could fill out the forms to readopt no problem, stayed in communications with the staff over there to do checkin to see how willow was progressing and doing cause of the blockage we were told he had a long recovery time which I understand and it would be some time down the road before he would be ready, fast forward from the to now someone in there adoption place said the refused to allow us to even get him back despite the surrender because according to this person the address we provided was a parking lot yes the place has a parking lot but no its a motel , next issue someone said he was mis treated far &$jking from it I like my furs more then any human on the rock then the next excuse was they try to put words in my mouth saying that supposedly said in there office I couldn't afford to feed him that never once came from us or out of my mouth. All my animals have 24 hour dry feed always been that way after which were told we didn't deserve him. Like said before at the 1200 no problem to get him his surgery but was forced to surrender cause 4000+ emergency holiday fees was a hard rock to clime was told take him home he will die on Xmas day basically or surrender and he gets the surgery on Xmas Day. Otherwise havc would have done it then for us and everything else could have been avoided and instead of a rant would have been a praise. So I fail to see how any of this was entirely my fault if any did what needed to save my baby Maine coons willows life back in December when it was a timing issue that no one was working cause the world closed on a day that seems to have lost all its meaning of good will...

Desired outcome: Want willow back

Confidential Information Hidden: This section contains confidential information visible to verified Hearts Alive Village Las Vegas representatives only. If you are affiliated with Hearts Alive Village Las Vegas, please claim your business to access these details.

0 comments
Add a comment