Heartland America review: Unauthorized membership fee of $90.60
I paid off a credit card in total and have not used it for quite sometime. I see I have a new charge of $90.60. I reported it to my credit card company and told them it was fraudulent activity and that I never authorized this transaction. I called Heartland and the customer rep told me it was for a membership fee. I told him to refund me immediately and that I never authorized it. At first told me the membership fee was not refundable. I told him this is a total scam. I wonder how many people don't look at their credit card statements in detail every month and have been taken by this scam of a membership fee. Shame on Heartland! I will await my refund. I wonder how many times they took advantage of me. I don't have my old statements to look at anymore.
Claimed loss: Any fees I was charged for membership.
Desired outcome: I expect a refund of at least the $90.60 they just charged me.
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We are so sorry about the miscommunication and the experience you received. We have a yearly membership that authorizes an automatic renewal each year. We did send you a renewal notice via email two months before the membership renewed. We never received a cancellation response to our email so this is why it was automatically renewed for another year. I am happy to report, we have processed the full refund as of 9/18/2026 and you should see it back on your card within 3-5 business days as of 9/18/2026. Please do not hesitate to reach out to us with any additional questions.
Thank you,
Danielle
Customer Experience Lead
This complaint has been resolved automatically due to user's inactivity.
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