The complaint has been investigated and
resolved to the customer's satisfactionResolved HealthyYOU Vending — Scam
resolved to the customer's satisfaction
Healthy You Vending is one of the biggest scams ever. I own several Healthy You/1800 Vending combo drink and snack machines. After paying over $9000 a machine I found out that they were actually made in India and cost less than $2000 to manufacutrue. I was very excited about entering the business. It’s mine and I know my productivity will be reflected by my effort and time invested. I did 2 months of research before I narrowed it down to Healthy You Vending/ 1-800 vending. Negative reviews were hard to come by. I don’t remember seeing any about this company. The staff seemed very knowledgeable and encouraging. They solidified my choice to join the industry. This was the worst mistake I ever made. I come from a very technical background. From the moment I received my first machine I noticed the low level of quality. When I first opened the machine some of the insulation fell out. Luckily this machine was in my garage. My first machine on location was a nightmare. The back gate for the drinks was a pain to adjust, but I finally got it. The next two weeks I thought all was well until I kept receiving one or two complaints a week about people getting ripped off. That gradually increased. They would put their money in and only get change. THE MOTOR WOULD NOT EVEN SPIN. I talked to Seaga, the manufacturer. Their philosophy is that if you cannot duplicate the problem it doesn’t exist. Likely so because there is little you can do about it. I tried to duplicate the problem on my machine in my garage, but I was unable to do it on either of the two machines after continuous maintenance vending. Seaga’s actual recommendation was that I sit at my location and wait for it to happen. Who has time for that and why would the location want the vender at their place of business staring at his machine all day? Why would I have to do that for a brand new machine. Finally while responding to an unrelated complaint. A potential customer was patiently waiting on me to finish trouble shooting the machine before they got their drink. Then finally they put their $1 in for a 0.75 cent soda and all they got was a quarter. Another customer in the break room told me that happened to her as well. There is WAY MORE, but I’ll keep my grips to a minimum for now. Long story short I lost a 100+ employee location. It was very embarrassing after I sold them on how new the machine was and the card reader (also gave me issues). This is also the same location where I had multiple thefts. You can reach your hand in the drink slot and pull out the drink in the shoot (auger). It’s incredibly easy and a major engineering defect. The only reason why the theft stopped was because the director threaten to fire any staff member who was caught and they would not have a machine at all. The parts in the drink machine also fall out. If they are not in place this cause 2 drinks to drop at once. Seaga did send me plugs to modify this engineering default. I mainly talk with Seaga when I have issues with the machine. I rarely talk to 1-800 vending. They are salesmen who glue awesome graphics to an awful product. These machines are not designed for high volume locations nor are they worth the price. I am grateful that I have some technical experience so that I do not need to rely on Seaga because they are not very helpful either. I have more machines and more complaints, but I can sum it up with this, if you choose Healthy You Vending or 1-800 vending. You have been warned. I do not recommend these machines. Do not buy machines from these bloodsuckers. It will be the worst mistake you ever make.