Menu
Write a review
File a complaint
Healthgrades

Healthgrades review: Definitely don't trust Healthgrades.com. They refused factual negative review

E
Author of the review
8:26 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

“Warning”: Extremely Poor Surgical Experience
I do not recommend MED Eye Associates or Dr. Harish Raja in Miami, Florida for cataract surgery.
Before surgery, Dr. Raja never explained the procedure or lens options, leaving all answers from a brochure. I followed MED Eye’s protocol and asked multiple staff members—including the surgical coordinator—which lens manufacturer Dr. Raja uses. No one knew, so I asked them to confirm directly with him. They later told me Bausch & Lomb, and I clearly stated that I did not want any lens that sacrificed distance vision. I was perfectly fine using reading glasses for close up.
Despite this, on the day of surgery—after waiting two hours in pre op at the Center for Eye Surgery—I learned afterward that Dr. Raja implanted a RayOne EMV Toric lens, a product only recently FDA approved. Even worse, he modified the lens to induce myopia for close up vision, the exact opposite of my instructions. This caused a major loss of distance vision. My research later showed written guidance warning against inducing myopia with the RayOne EMV lens because it reduces distance capability.
Because of this mistake, Dr. Raja had to perform a second, lengthy, painful two hour surgery to replace the lens with the Bausch & Lomb lens I originally requested. During that procedure, my iris was severely damaged. I now require a specialist for iris repair, and six months later I am still unable to proceed with the repair.
I am also out approximately $5,000 in personal expenses, plus the insurance claim. I have never experienced such poor communication, disregard for patient instructions, and overall incompetence.

0 comments
Add a comment
  1. Healthgrades Contacts

  2. Healthgrades phone numbers
    Click up if you have successfully reached Healthgrades by calling +1 (303) 716-0041 phone number 0 0 users reported that they have successfully reached Healthgrades by calling +1 (303) 716-0041 phone number Click down if you have unsuccessfully reached Healthgrades by calling +1 (303) 716-0041 phone number 0 0 users reported that they have UNsuccessfully reached Healthgrades by calling +1 (303) 716-0041 phone number
  3. Healthgrades emails
  4. Healthgrades address
    999 18th Street Suite 600, Denver, Colorado, 80202, United States
  5. Healthgrades social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2026