Laser Spine Institute Logo

Laser Spine Institute

Having problems with Laser Spine Institute?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Laser Spine Institute Customer Service Contacts

1866 249 1627 (Customer Service)
+1 888 712 6543 (Scottsdale)
+1 877 712 6558 (Philadelphia)
+1 888 712 6563 (Oklahoma City)
+1 877 712 6572 (Cleveland)
+1 877 712 6571 (St. Louis)
+1 888 712 6564 (Cincinnati)
5332 Avion Park Drive
Tampa, Florida
United States - 33607
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat10:00 AM - 6:00 PM
Sun10:00 AM - 6:00 PM
Scottsdale Center
8888 E. Raintree Drive, Suite 165, Scottsdale, AZ 85260
Philadelphia Center
656 E. Swedesford Road, Suite 105, Wayne, PA 19087
Oklahoma City Center
4727 Gaillardia Parkway, Suite 150, Oklahoma City, OK 73142
Cleveland Center
300 Allen Bradley Drive, Mayfield Heights, OH 44124
St. Louis Center
450 N. New Ballas Road, Creve Coeur, MO 63141
Cincinnati Center
644 Eden Park Drive, Cincinnati, Ohio 45202 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Laser Spine Institute Customer Service. Initial Laser Spine Institute complaints should be directed to their team directly. You can find contact details for Laser Spine Institute above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Laser Spine Institute. Discuss the issues you have had with Laser Spine Institute and work with their customer service team to find a resolution.

Laser Spine Institute Complaints & Reviews

Laser Spine Institute unable to walk appropriately

After surgery continue to experience pain and unable to walk appropriate. We never heard from laser spine institute as a follow up on his condition. No one called to see how he was doing and now there are doors are close. We trusted this company to do the right thing unfortunately they just didn't care it was about money. My husband have so much pain and have problem walking. Some days he can't get out bed.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Laser Spine Institute spinal surgery on august 28th, 2018

    Was operated on by Dr Weiss from Tampa for spinal stenosis at the end of August. Since then I tried to go back to work, but have been in worse pain and I cannot find a doctor who will have me as a patient because they didn't do the surgery. I had gone to the Laser institute for follow-up x-rays, but now they are closed and I have nowhere to go for help.
    Richard Burgan
    83 Calle De Lagos
    Fort Pierce, FL 34951

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Mar 11, 2019

      The Laser Spine Institute — I want my $250.00 refund!

      I want my money back! On Feb.22, 2019 at 11am I went through all of the preliminary screening online and on...

      Feb 23, 2019

      Laser Spine Institute — spinal cord puncture

      I flew to Tampa in 12/15 after 2 failed surgeries (Laminectomy-failed, Facet Fusion-failed). I flew to Tampa...

      Feb 14, 2019

      Laser Spine Institute — spinal cord injury

      I flew to Tampa as a patient of Dr. Michael Weiss. I had Cervical ablations, and 3 decompressions. 2 day...

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free

      Laser Spine Institute — charges

      I was told that my insurance covered surgery and that my out of pocket costs would be $2500 and that they...

      Laser Spine Institute — pre-registration customer service - shockingly low level and unprofessional

      With a week-old MRI imaging disk on hand, I called the toll free number posted on the Website and talked to...

      Laser Spine Institute — surgery

      I went to a lecture sponsored by LSI held at a Marriot Hotel. In pain, all I heard was the hopeful. I wa...

      Laser Spine Institute — patients are "numbers", pt safety, poor management

      I was also bedazzled by the whole orientation and told how happy everyone is in Tampa, indoctrinated with...

      Laser Spine Institute — scam

      I talked to their salesman, they told me I would be getting my father's old surgery, in the hospital. Like...

      Laser Spine Institute — malpractice. they disabled me and I need an attorney

      The Laser spine institute in Scottsdale Arizona ripped my spinal cord open and didn't even follow the...

      Laser Spine Institute — fraud!!! will not give me my deposit back even though there was no contract and they did not provide any service.

      I had heard about LSI on a commercial a few months ago, I am 45 years old and have severe degenerative...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Laser Spine Institute — fraud

      What a scam!.. Called for my "free MRI review" to see what they offered and if they can help my long term...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Laser Spine Institute — neglect

      I went to laser spine institute in Pennsylvania in 2013 had surgery they say get up and walk right away only...

      Laser Spine Institute — went overboard on taking care of my wife

      I live in Montana, and was watching the news one night and saw a commercial about Laser Spine Institute, my...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Laser Spine Institute — horrible crooks

      I really want everyone, especially the laser spine inst, to know how disgusting it is to take advantage of a...

      Laser Spine Institute failed surgery

      Past patient and employee. I do "NOT" recommend. Only of you're extremely knowledgable about your condition/options/and LSI. Do your homework. I thought I did. I'm in more pain after the surgery than before. Was a candidate for a minimally invasive fusion if regenedisc didn't work as well as a different minimally invasive procedure by the previous surgeon ( if the diagnostic tests were positive). Two different surgeons at the same institute with different recommendations. My 3rd opinion from a reputable ortho was that I'm looking at a two level fusion. Do everything possible to avoid it.. Exhaust all conservative options. 4th opinion with a well respected neuro.. Same recommendation as the ortho. Both surgeons that were not a part of the laser spine institute strongly advised against the additional surgery suggested by my surgeon at LSI. Note..your initial MRI review is not always reviewed by a physician or a nurse. Demand that your records are reviewed by a physician prior to moving forward and ask to speak with one, especially if you're traveling. It's not abnormal to be turned away at the time of consult because your records were not properly processed/reviewed prior to making arrangements w/ LSI for surgery. Please, make sure you know what you're doing before giving them your credit card for a deposit. FYI.. When I was there .. They would ring a bell and cheer whenever they scheduled a surgery/consult. The sales team that sold the most surgeries got to go on a "party bus" on Friday night as a reward. I'm embarrassed that I was so naive prior to the surgery although my eyes were wide open as the days passed and I realized my back would never be the same.. and not in a good way. As my Ortho said.. "My surgeon didn't do me any favors". He asked me.. "Did your surgery work?".. The response was obviously no. He replied.. "Then please tell others as I treat LSI patients regularly". When I told him I worked there the look on his face was priceless. A mix of disgust, frustration, confusion, and empathy. That sat with me for the last few years.. It still does. With a heavy heart and a bad back I offer this to any of you that are considering a minimally invasive procedure. There is no such thing. My post op MRI is proof.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Ms
          Ms Tina Aug 15, 2014
          This comment was posted by
          a verified customer
          Verified customer

          They are more then willing to accept Medicare for the operation they want another $20, 000.00 for the use of their facility for the one day. If this isn't a scam what is????

          0 Votes

        Laser Spine Institute treatment not effective

        I went there for advanced lumbar spondylosis. They said it would be $18, 000 cash. They did the first surgery and then immediately, the same day said i needed another surgery and they would give us a discount so instead of another $18, 000 they would "be so kind" as to only charge $12, 000. I was just coming out of the anaesthetic when they dumped this on us. Of course we said yes after they laid all these fear trips on us. Mean while after 6 months, i am still in pain and they will not return phone calls. I don't know if a class action law suit has to be in the same state but we went to their arizona place. Each doc i have gone to at home who has reviewed my mri has said they operated on the wrong area for where my pain was.
        Anyone want to join a class action law suit? Any good lawyers interested? I know there are thousands of people who feel like their tv ads are false advertising and that we all got duped!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Bo
            Book reader Feb 22, 2016

            I have had 2 surgerys done at the Philadelphia Laser Spine.The first one helped the pain for about 2 months.Went back to work the pain was back worse then ever.14 months later I was back for the second time. This was worse then the first, they gave me a spinal leak.They pain has been awful.Because of it I haven't been able to return to work.I can't stand for more than 10 minutes without burning pain in my lower back and running down into my right hip.The last surgery was March of2015.They let me believe that my insurance would cover most of it.Last month I started getting bills for $17, 000.00.I explained to them that I only have Social Security because my husband died In August after being in the hospital and nursing home for 2 months.He hadnt been able towork so we lost the Insurance he had at work.I had thousands of dollars that I had to pay out, not counting for the funeral.Do you think they would help me?.No I got more bills damanding at least $900.00 amonth.When I only have $25.00 left after the bills are paid this is hard to do.I did go back in May and told them how bad my back was hurting.I was told it was because I was old.Isn't it funny that I wasn't too old 2 months before when they done the second operation?

            1 Votes
          • Ca
            Carol Hager Jan 09, 2014
            This comment was posted by
            a verified customer
            Verified customer

            Glad I read some of these I was thinking of having them do my back surgery but I will wait for my regular back doctor to do it

            0 Votes
          • So
            Sorry Now Dec 02, 2013
            This comment was posted by
            a verified customer
            Verified customer

            I will join you let me know. I can give you my email in private./ They need to be stopped.


            0 Votes

          Laser Spine Institute damage and cronic pain

          Within 2 months I had Chronic pain and numbness, They said to wait a year or 2 and it should go away . Yeah right
          I am worse than ever Numbness down both legs, feet and toes, Caused from damaged nerves from surgery.
          I can hardly walk now at times and the pain is at its worst ever . I ended up closing my business and putting about 15 people out of work.
          I need a good Florida lawyer In the LSI area who has dealt with them in the past and hopefully on contingency
          Thanks, Peter

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • Ad
              adam landskowsky Sep 25, 2013

              Dr mottahedeh made me feel special she pull down my pants, give me massages help my back pain rub my shoulders I would say she is the ultimate wife I would marry her and I love her very much.

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Laser Spine Institute — no complaint

            I just had my surgery on December 21st 2012. I have had pain from an 8mm herniation on L5-S1 for 3 years. My...

            IN THE NEWS

            Unhappy consumers gather online at and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.