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Laser Spine Institute
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Laser Spine Institute
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36 complaints
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P
7:51 am

Laser Spine Institute - unable to walk appropriately

After surgery continue to experience pain and unable to walk appropriate. We never heard from laser spine institute as a follow up on his condition. No one called to see how he was doing and now there are doors are close. We trusted this company to do the right thing unfortunately they just didn't care it was about money. My husband have so much pain and have problem walking. Some days he can't get out bed.

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R
3:50 pm
Verified customer This complaint was posted by a verified customer. Learn more

Laser Spine Institute - spinal surgery on august 28th, 2018

Was operated on by Dr Weiss from Tampa for spinal stenosis at the end of August. Since then I tried to go back to work, but have been in worse pain and I cannot find a doctor who will have me as a patient because they didn't do the surgery. I had gone to the Laser institute for follow-up x-rays, but now they are closed and I have nowhere to go for help.
Richard Burgan
83 Calle De Lagos
Fort Pierce, FL 34951
7723593700

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C
12:44 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I want my money back! On Feb.22, 2019 at 11am I went through all of the preliminary screening online and on the phone, then The Laser Spine Institute in Cincinnati, Ohio charged me a $250.00 registration deposit and I was scheduled for surgery on April 11, 2019. Now as of Mar.8, 2019 I have not been able to get ahold of any one there since they collapsed and closed the doors. I want my refund back please.

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J
12:27 pm
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This review was chosen algorithmically as the most valued customer feedback.

I flew to Tampa in 12/15 after 2 failed surgeries (Laminectomy-failed, Facet Fusion-failed). I flew to Tampa as Dr. M Weiss is the only surgeon who was willing to assist me. My first procedure was on my Cervical Spine, 2 ablations and 3 decompressions which relieved my pain. 2 days later he began my L4, L5-S1. The pins, screws and rods were placed, but Dr...

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J
3:17 pm
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This review was chosen algorithmically as the most valued customer feedback.

I flew to Tampa as a patient of Dr. Michael Weiss. I had Cervical ablations, and 3 decompressions. 2 days later my lumbar fusion was to take place, but midway my spinal cord was punctured. Ultimately resulting in a diagnosis of chronic Arachnoiditis that I was unaware of having. There's no cure and the prognosis is equally as bad. My situation will never get better and no one will touch me.

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M
9:45 am
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This review was chosen algorithmically as the most valued customer feedback.

I was told that my insurance covered surgery and that my out of pocket costs would be $2500 and that they would write off any amount not paid form insurance minus the deposit of $2500 they have billed me additional $8000.00 Margie Huggins 5445 Middlecrest Ct Salem, Oregon 97306 5037795442 Medical record number Provider AZ, Scottsdale (Laser Spine...

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N
11:08 am
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This review was chosen algorithmically as the most valued customer feedback.

With a week-old MRI imaging disk on hand, I called the toll free number posted on the Website and talked to two women over the phone. Both said calling from Tampa, FL, called themselves 'Whitney, ' and denied talking from a call center. Both proved to be pushy talkers. First woman Whitney asked all my personal information including what kind of insurance I...

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S
4:06 am
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I went to a lecture sponsored by LSI held at a Marriot Hotel. In pain, all I heard was the hopeful. I was "interviewed" later and they called me. I was told in the "interview" at the hotel that Aetna covers this surgery (disc surgery for lower back). Not true. Price of the surgery was $30, 000. I agreed and paid a deposit. Flew from Maryland to Tampa. In...

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R
11:05 pm
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This review was chosen algorithmically as the most valued customer feedback.

I was also bedazzled by the whole orientation and told how happy everyone is in Tampa, indoctrinated with their CHOICE values (we even had to listen to someones made up song about them) and how it's so great to help all of our patients. Then reality hit. Get as many pts in as possible...tell most of them they are candidates for surgery and most of them will...

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R
8:19 pm
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I talked to their salesman, they told me I would be getting my father's old surgery, in the hospital. Like their surgery was all new. First told me it would be $13, 000. Then called me back and told me it would be $18, 500 to have the surgery done in oklahoma city, probably because of the indians on welfare there was why it was more money. Just felt wrong...

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C
9:59 am
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The Laser spine institute in Scottsdale Arizona ripped my spinal cord open and didn't even follow the minimum medical standard of care to fix it. Even after I saw the photo of the one stitch they put in it and I told it would not hold. Then went back the next day and had used 4 weeks worth od dressing in less than 12 hours. I am a critical care/surgical RN...

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L
9:44 am
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I had heard about LSI on a commercial a few months ago, I am 45 years old and have severe degenerative arthritis. I have been looking for relief and, from their commercials, their product appealed to me. They promised a minimally invasive procedure with little down time. I spoke to a sales person by the name of Julie a few times, she told me about their...

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B
7:49 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

What a scam!.. Called for my "free MRI review" to see what they offered and if they can help my long term issue with my cervical spine. There are no direct numbers to their centers, instead you are given a "care specialist" in a call center. They take your info and insurance information and state they will call you back within 2 days. Roth called me back...

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G
10:34 am
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I went to laser spine institute in Pennsylvania in 2013 had surgery they say get up and walk right away only a bandaid would be needed I had a massive bandage took me 13 weeks to just start to feel better it called them from time to time to say it still hurts ect they kept saying give it time well by the 17 week I did have some relief then in February of...

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ADVERTISIMENT
M
2:15 pm
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I live in Montana, and was watching the news one night and saw a commercial about Laser Spine Institute, my wife has been having back problems for four years. When I saw this commercial I picked up the phone and gave them a call. They had some one call back the next day and took our information and our insurance information as well as had us send a copy of...

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R
11:21 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

I really want everyone, especially the laser spine inst, to know how disgusting it is to take advantage of a women in so much pain. She is completely bend in half, she can't stand up straight. When a friend of hers told her about the LSI in Arizona, she was looking for a miracle. Every single person with a "brain" in their head can look at that MRI and KNOW...

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K
2:44 am
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Laser Spine Institute - failed surgery

Past patient and employee. I do "NOT" recommend. Only of you're extremely knowledgable about your condition/options/and LSI. Do your homework. I thought I did. I'm in more pain after the surgery than before. Was a candidate for a minimally invasive fusion if regenedisc didn't work as well as a different minimally invasive procedure by the previous surgeon ( if the diagnostic tests were positive). Two different surgeons at the same institute with different recommendations. My 3rd opinion from a reputable ortho was that I'm looking at a two level fusion. Do everything possible to avoid it.. Exhaust all conservative options. 4th opinion with a well respected neuro.. Same recommendation as the ortho. Both surgeons that were not a part of the laser spine institute strongly advised against the additional surgery suggested by my surgeon at LSI. Note..your initial MRI review is not always reviewed by a physician or a nurse. Demand that your records are reviewed by a physician prior to moving forward and ask to speak with one, especially if you're traveling. It's not abnormal to be turned away at the time of consult because your records were not properly processed/reviewed prior to making arrangements w/ LSI for surgery. Please, make sure you know what you're doing before giving them your credit card for a deposit. FYI.. When I was there .. They would ring a bell and cheer whenever they scheduled a surgery/consult. The sales team that sold the most surgeries got to go on a "party bus" on Friday night as a reward. I'm embarrassed that I was so naive prior to the surgery although my eyes were wide open as the days passed and I realized my back would never be the same.. and not in a good way. As my Ortho said.. "My surgeon didn't do me any favors". He asked me.. "Did your surgery work?".. The response was obviously no. He replied.. "Then please tell others as I treat LSI patients regularly". When I told him I worked there the look on his face was priceless. A mix of disgust, frustration, confusion, and empathy. That sat with me for the last few years.. It still does. With a heavy heart and a bad back I offer this to any of you that are considering a minimally invasive procedure. There is no such thing. My post op MRI is proof.

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1 comment
M
Aug 15, 2014 3:11 pm
Verified customer This comment was posted by a verified customer. Learn more

They are more then willing to accept Medicare for the operation they want another $20, 000.00 for the use of their facility for the one day. If this isn't a scam what is?

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D
8:01 pm
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Laser Spine Institute - treatment not effective

I went there for advanced lumbar spondylosis. They said it would be $18, 000 cash. They did the first surgery and then immediately, the same day said i needed another surgery and they would give us a discount so instead of another $18, 000 they would "be so kind" as to only charge $12, 000. I was just coming out of the anaesthetic when they dumped this on us. Of course we said yes after they laid all these fear trips on us. Mean while after 6 months, i am still in pain and they will not return phone calls. I don't know if a class action law suit has to be in the same state but we went to their arizona place. Each doc i have gone to at home who has reviewed my mri has said they operated on the wrong area for where my pain was.
Anyone want to join a class action law suit? Any good lawyers interested? I know there are thousands of people who feel like their tv ads are false advertising and that we all got duped!
Diane

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3 comments
B
Feb 22, 2016 9:55 am

I have had 2 surgerys done at the Philadelphia Laser Spine.The first one helped the pain for about 2 months.Went back to work the pain was back worse then ever.14 months later I was back for the second time. This was worse then the first, they gave me a spinal leak.They pain has been awful.Because of it I haven't been able to return to work.I can't stand for more than 10 minutes without burning pain in my lower back and running down into my right hip.The last surgery was March of2015.They let me believe that my insurance would cover most of it.Last month I started getting bills for $17, 000.00.I explained to them that I only have Social Security because my husband died In August after being in the hospital and nursing home for 2 months.He hadnt been able towork so we lost the Insurance he had at work.I had thousands of dollars that I had to pay out, not counting for the funeral.Do you think they would help me?.No I got more bills damanding at least $900.00 amonth.When I only have $25.00 left after the bills are paid this is hard to do.I did go back in May and told them how bad my back was hurting.I was told it was because I was old.Isn't it funny that I wasn't too old 2 months before when they done the second operation?

C
Jan 09, 2014 12:31 pm
Verified customer This comment was posted by a verified customer. Learn more

Glad I read some of these I was thinking of having them do my back surgery but I will wait for my regular back doctor to do it

S
Dec 02, 2013 9:05 am
Verified customer This comment was posted by a verified customer. Learn more

I will join you let me know. I can give you my email in private./ They need to be stopped.

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P
7:17 pm
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Laser Spine Institute - damage and cronic pain

Within 2 months I had Chronic pain and numbness, They said to wait a year or 2 and it should go away . Yeah right
I am worse than ever Numbness down both legs, feet and toes, Caused from damaged nerves from surgery.
I can hardly walk now at times and the pain is at its worst ever . I ended up closing my business and putting about 15 people out of work.
I need a good Florida lawyer In the LSI area who has dealt with them in the past and hopefully on contingency
Thanks, Peter

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1 comment

Dr mottahedeh made me feel special she pull down my pants, give me massages help my back pain rub my shoulders I would say she is the ultimate wife I would marry her and I love her very much.

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M
8:54 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just had my surgery on December 21st 2012. I have had pain from an 8mm herniation on L5-S1 for 3 years. My herniation was protruding into my spinal canal. I was on the verge of paralysis.. I did my research, i saw the complaints, I saw A LOT. But in the end I weighed the pros and cons. I did have a minor complication with a spinal leak that was entirely...

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1866 249 1627 +1 877 712 6573 More phone numbers
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