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Harrodsceline bag transaction void

1
E Nov 29, 2017 Review updated:

Hello
On November 24th 2017 i purchased a celine bag. I chose the conversion in dirhams by mistake.
Thw wrong transaction was voided and i purchased the bag again. I was told that the first 1750 pounds won't be taken from my cc. Now both transactions have been taken and charged???
Reversal details
Elzbieta Zych
Sales person Chieh Yang
Auth Code 942457
Merchant id ***33583
Terminal id ****0401
Local amount 1750 pounds
When will this amount be reversed to my card? My payment is due in few days ans i dont want to ve paying double??
My mobile is [protected]
Email - Elcia.[protected]@gmail.com
Looking forward to hearing from you soon
Regards
Elzbieta Zych

Responses

  • K
      Apr 18, 2018

    This complaint has been emailed to Harrods on 10th April 2018, & I have still not received feedback or been reimbursed. Harrods over charged for a jacket purchased, reflecting as £154.29.
    The price of the item is £150. This purchase was made by my 14 year old daughter who was visiting the UK from South Africa.
    Then there’s the case of the unnecessary charge of the “purse currency conversion fee” of £6.17.
    There was no need to charge this conversion fee, as my daughter paid in GBR Pounds.
    Does Harrods have a policy to rob unknowing foreign customers?
    It’s extremely sneaky & under handed that your receipt does not state the extra charges.
    This query is now going on for far too long.
    I need this matter resolved & expect the reimbursement urgently.
    Ref no. on this matter is [#1163474]

    0 Votes

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