Harrods
reviews and complaints

I visit harrods regularly and recently every time without fail I have visited, the women’s bathrooms were in a disgusting state. I’m pretty sure any possible fluid (or solid) was seen in those bathrooms and the one time I actually saw a cleaning lady in site she was cleaning the floor with a mop she’d just used to squash the rubbish thrown into the bin down. I’m really appalled but the hygiene standards especially for a store that prides themselves in luxury service and quality given the demographic you guys attract I can garuntee no consumer would want to return after seeing that.

Flat 3

13 Stonor Road

W14 8RZ

Order numbers: YTG4NG

Dear Sir/Madam

I bought a shirt from Harrods for the occasion that I have to attend today. They sent me the shirt without a bottom which doesn’t fit. I took it to m Taylor to repair it and it costs £24. I contacted your customer service on say 17th of June 2023 at 3.00 pm. Mrs Monika was assisting me and she was not helpful, she dealt with my enquiry by saying to return the item. I have been your customer for a long time and this is not professional. I greatly appreciate it if you please resolve this issue

Thank you

Yours sincerely

Armin Hakimi

i received the bag last month with a manufacturing defeat in its stitching, and tried to send emails to the customer service and they said that the YSL department with contact me with no show up, no one answering me to exchange it with another one. its a quality issue. more than one week with no solution. i just want to exchange it with another one without any defeats.

I have just read a post from the humane society saying they have sent under-cover " Customers " ti ask Harrod's staff about the cruelty involved in tghe fur-farming industry! The staff apparently likened the fur-farming industry to Battersea Dogs home!
How on earth DARE you?
It is one of the cruelest and barbaric " business " ever used!
YOU - HARRODS - totally disgust me and many millions of others!
How low can you stoop?

I and my wife bought a
BREITLING SUPER AVENGER II BLUE - ref. A1337111/C87
(*Stock item 5370004098336) & replaced the leather strap (at the same time of purchase) with a
STAINLESS STEEL PROF III SS BRACELET ref. 168A
(* Stock item 5370003917101).
...from the store on 29/06/2015 for £4, 290. It was meant to be an anniversary gift on behalf of my wife.

I just had it valued today and I have been informed that Harrods gave me the wrong documentation at time of purchase, and this appears to have severely devalued the value of my watch to the tune of thousands of pounds! The certification and warranty does not match up to the serial number on the watch, and the company stated "Please note, on closer inspection of the images supplied we notice the warranty certificate/card does not match the watch. Watch serial number: 2728284, certificate/card ref: 27322250, unfortunately this has a detrimental effect on the valuation.
" (Goldsmiths).

The documentation has always been retained in the box, is kept in immaculate condition and I am shocked that such a terrible mistake could have been made by such a prestigious and well known company.

I want Harrods to rectify this mistake immediately. I can provide all the necessary information to back this up and wish Harrods to make amends to resolve the matter without delay.

Further - at the time - Harrods allowed me to join the rewards scheme . I never received any points relating to the watch despite contacting Harrods several times about this.

Please contact me on [protected] / [protected] or at 100 Beresford Avenue, Surbiton, KT59LW to discuss this and resolve the matter.

In accordance with the Consumer Rights Act 2015, the goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase. This clearly is in severe breach of the act and I wish to return the watch and receive a full refund.

I logged a requested for a Personal Shopping assistant.

I was given a number - 2576899 but a lady called Judita.

Last Thursday I received an email to say I would be contacted within 48 hours.
That would have meant by Saturday.
By Monday afternoon I had still heard nothing.
Since this time I have called customer services twice to ask them to message Judita in Personal Shopping and i have emailed about three times.

Still absolutely nothing!

My number is [protected].

I did not receive my merchandise. It's been a month and still no refund I have over 400 dollars in calls on my phone bill just because I been contacting them about this issue I did a dispute with my bank which harrods told me I have to cancel it in order to receive my refund I did that sent proof and still no communication n no refund please help should I seek legal advice this company seems to not care about customers

To whom it may concern

I recently contacted Harrods Help department at Harrods to no avail
The reference number they gave me is 2156442

The problem is that a chocolate hamper I payed for just before Christmas still hasn't been delivered
I'm so very disappointed, I ordered this on the UK web site so that it would be quicker as it's a UK address that I'm sending it to ...
and I went with Harrods as I wanted something special because it is to someone I love dearly ...

I'm am finding this very frustrating, as all I'm getting back from Harrods is a computer generated email letting me know that they received my messages and a reference number once ( listed above ) but I have not heard anything else

I have already had such a bad start to the year, I live in Australia and had to evacuate my home and am very stressed by the devastating fires ... so this has nearly been the "The straw that broke the camels back" so to speak

Please chase this problem up ASAP
After all, all I'm asking for is that they deliver the item that I have payed for. If you need proof of payment i can send you the banking transaction.
Regards Narelle Robison

Hello all,

Thank you very much for sending me my dress, its arrived well. I was very surprised not to see original garment bad to be packed within a package. It's very important to be able to keep
This expensive dress well hanged and stored. Do you still have garment bag that belongs to this dress? Once again, thank you very much. Kind regards laura

Incident date: 23/01/19
Order no: [protected]

I purchased a £200 jacket online paying with a £120 gift voucher and my credit card. On receipt I was unsure of the size so I ordered the same jacket in size large and paid with my credit card. As the size large fitted better I returned the medium, however you refunded £120 to the gift voucher and £80 to my credit card. When I contacted you to request a full refund to my credit card you refused saying it was not company policy to do so. This leaves me having to spend a minimum of £320 with Harrods when all I was looking to do was use a £120 gift voucher. It took me almost a year to find something to spend my voucher on and eventually I had to make an additional contribution to find something appropriate.

This is simply not the customer experience you would expect in a modern online society.

I would appreciate refunding the total sum to my card, which will put me back in the position of having spent £200 with Harrods.

This is simply not the customer experience you would expect in a modern online society.

I would appreciate refunding the total sum to my card, which will put me back in the position of having spent £200 with Harrods.

Regards
Kevin

We contacted Customer Services to purchase a gift voucher and were advised the process had been completed successfully, including payment . However, the gift voucher did not arrive. On checking with Customer Services again 6/10/18 we were told the transaction wasn't completed as our address failed a "security check". We were not contacted to be advised of the latter. We are asking what "security check" was completed. We do not have any poor credit history. We are now concerned that Harrods inaccurate records will cause us difficulty in the future. Are our records still held by Harrods which we feel would not be safe, given how they deal with customers in our experience.? We will not be recommending Harrods services to anyone.

we went to Harrods on7/15/2018 at harrods limited 87-135 Brompton Road
LondonSWIX 7XL. We spend 500.00 pounds and the assistant 859914 forgot to give us 3 items we bought. Her name is A Patel NT0040 — 3903. We was not able to come back we are leaving the next day to USA. Hopefully if you could help me get the item to us in USA.
here is the items number 18100031581120Harrods toys 17 pounds
76700053716320Harrods accesso 17 pounds
[protected] harrods accesso 30 pounds.
I hope you could send this to USA
my email is [protected]@nm.org
evelyn D. Reyes
1416 Westminster ct Darien, Illinois 60561
USA.
thank you I hope you will send me an email

Hello
On November 24th 2017 i purchased a celine bag. I chose the conversion in dirhams by mistake.
Thw wrong transaction was voided and i purchased the bag again. I was told that the first 1750 pounds won't be taken from my cc. Now both transactions have been taken and charged?
Reversal details
Elzbieta Zych
Sales person Chieh Yang
Auth Code 942457
Merchant id ***33583
Terminal id ****0401
Local amount 1750 pounds
When will this amount be reversed to my card? My payment is due in few days ans i dont want to ve paying double?
My mobile is [protected]
Email - Elcia.[protected]@gmail.com
Looking forward to hearing from you soon
Regards
Elzbieta Zych

Dear Harrods,

On October 23rd 2017, I purchased a dress from Harrods store's Self Portrait brand as a gift for my Aunt in Vietnam for her birthday. However, I realised it was faulty when she tried the dress on which photo will be attached below. I am really disappointed with the brand quality and demand a full refund. I sent an email on Novemver 1st and still waiting til today (November 6th) and there was no reply, not event confirm that Harrods start any investigation on my case. I am pissed and feel disrespected by Harrods customer service team.

Regards,

Phuong Thieu

I hope you can please promtly help resolve this, for me, vitally important issue? I refer to my on-line order placed yesterday: reference [protected].

I have a special and sentimental reason for placing this order with you and, understandbly, I specifically requested the billing address for the item in question to me my address in France rather than the address of the person receiving the gift. To my horror, I immediately noted on your confirmation e-mail that you are billing my brother in England! Immediately I sent two e-mails to Harrods, one to [protected]@orders and the other to Harrods help, to include my address in France. I asked for a quick reply so that I can settle in the knowledge that my brother will not be billed for his birthday gift, however, I have heard nothing from you!

Your on-line order site is definitely not designed to be friendly to those of us placing orders from abroad, this must surely reflect on the sales, I would have given up but for my desire to send a Harrods bottle of Champagne for very personal reasons!

I am not a well person and the stress that this order is causing is beginning to cause concern. Please could you kindly resolve this matter today?

I thank you for your assistance,
Suzie Coulton

copy of my order and my original mail:

Your order confirmation

Harrods

6:45 PM (16 hours ago)

to me
Harrods

Thank you! Your Harrods order is confirmed

Harrods.com

Order confirmation
Your Order Confirmation

Dear Mr SUZIE COULTON

Thank you for shopping at Harrods.

Order Number

[protected]

Payment Method

PayPal

Order Date

22.06.2017

Order Total

£40.95

Billing Address

9 Alderbrook Close,
Crowthorne, BERKS, United Kingdom, RG45 6DZ

Deliver To

Mr GRAHAM WESTGATE,
9 Alderbrook Close,
Crowthorne, BERKS, United Kingdom, RG45 6DZ

Delivery Method

Standard: 3-5 days, £5.95

Gift Message

IN REALITY OF YOUR CARD, HAPPIEST BIRTHDAY WISHES WITH ALL SIS LOVE TO MY DEAREST BRUV! THIS IS JUST FOR YOU TO TASTE AND ENJOY ON YOUR DAY UNTIL WE SHARE THAT H BOX!XXXX

6:53 PM (16 hours ago)

to info

HARRODS ROSE CHAMPAGNE

Harrods

HARRODS ROSE CHAMPAGNE

Size: 75CL

Item Code: 994433

Quantity: 1

Item Price:

£35.00

Item Total:

£35.00

Subtotal

£35.00

Delivery Charge

£5.95

Total

Hello, thank you for the confirmation of my order, [protected]. However, I am very concerned because you have the same billing address as the delivery address when I specifically requested my address in France as the billing address! This is a birthday gift for my brother in England and I ask you to please confirm you have changed the billing address or have cancelled the order?

I am Mrs Suzie Coulton, whereas you have entered me as Mr, please could you change your records accordingly?

I look forward to receiving your reply as soon as possible, please,
kind regards,
Suzie Coulton
Maison Saint Aignan
46140 Belaye
France

To whom it may concern,

I am writing a complaint on the behalf of my dear friend Ms Shaw who unfortunately is indisposed after consuming English Rose Tea whilst at the Georgian Restaurant.

The incident took place today 30th May 2017
Ms Shaw along with myself and another friend came to our 13:30 reservation for Afternoon Tea.

The experience was splendid and we had all ordered The Georgian and had our individual selected teas. Ms Shaw had ordered the English Rose Tea which came in what I assume to be your standard big tea pot. She was asked if she would like a top up as I myself had requested more hot water as my tea was becoming too strong for me.
We payed our bill at 16:22

within 45 mins Ms Shaw desperately needed the Ladies and found a disabled toilet where she had the most horrific case of diarrhea that soiled her clothes as it was like fluid. She had to take of her clothes and throw away her under garments and wash her trousers in the sink then try to dry them with a hand dryer. As her clothes were damp, she was very uncomfortable, but before leaving to purchase emergency clothing, she then had to rush back into Harrods to find a toilet and barely made it. Due to this distressing experience she had to unexpectedly purchase clothes to change out of the wet clothes and have a spare in-case of further accidents. Ms Shaw regrettably had 12 bouts of diarrhea which subsided just after 21:45
Her stomach muscles has gone through such an exhaustive experience that she is now in uncomfortable pain and very fatigued.
There were no other symptoms to indicate any of the food borne bacteria's such as Salmonella or Campylobacter was at play here. However what I did find was Rose Tea acts as a mild laxative and judging by the amount of tea that is served and then to have a refill obviously had a disastrous huge impact on Ms Shaw. To put it mildly we are all appalled that such a tea does not come with advice/information of its laxative properties and a guidance on the amount to be consumed at any given time.

Both myself and Mrs Dawkins, our other companion, had to stay with Ms Shaw for longer than we expected to make sure she was okay to continue her journey which impacted on the well being of our families at home. Unfortunately when we departed she had to divert her travels to rush to a nearby toilet and had to call a family friend to rescue her as the intervals between each bout were just between 5-10 mins apart.
I have since spoken to Ms Shaw and she is finally being taken home as the worst is over. This was at 22:06 which I am sure you will agree from 16: 22 was an extremely long time to be incapacitated.

I think it only decent and fair if Harrods could compensate for this absolutely terrible trauma and also look into the effects of serving large amounts of Rose Tea.

Yours sincerely
[removed]
[removed]

[removed]

I visited london on the 3rd november to have a lovely day shopping and especially to buy the cake that good housekeeping had recommended buy as the best, the one that has a full fruity cake and icing, in fact the winner ! Well I must say I cut into the cake with great difficulty, the cake is tasteless, with hardly any marzipan, which fell off with the icing, to say I paid £24 95, I am really quite seething about it.

I loved Harrods department store, it was a great place to shop, but that was then and now things are lot different.
It is now absolutely impossible to buy anything there. Prices are too expensive, because this place is full of tourists. If you are an ordinary UK citizen you cannot just go there and buy anything you want.
Place is always crowded with tourists, it's almost impossible just to walk there. Terrible! Recently went there but could not buy a thing because there were too many people. I stood over 30 minutes in queue and it did not move!
There's not much left from the good old Harrods we all knew.

During a trip to London, I decided to visit Harrods. But a what a huge disappointment. That place was not what I thought it was going to be. At the begging I thought what a beautiful building and lovely store! But I didn't notice any customer service at all! I was there for 4 hours, visited each floor and every shop. But there was no sense of welcome from the staff. They were more busy talking to each other. There are plenty of restaurants there, but the food there was awful and everything I ate was cold! My main goal was to find toy kingdom. I looked around and didn't find anything interesting there. Well, I must say that the range was pretty poor and prices were way too high. Harrods is a huge place and it's very difficult to find something there. I tried to find a toilet, but it transpired that there was no toilet anywhere. So I tried to ask different members of staff for help in finding it. But they all looked so bored and unenthusiastic! When I was about to leave one of the salesperson called the security. Security guard asked me to take my bag off and give it to him. Guard explained that he was told that I stole something from the jewellery shop. I started to argue with him that I didn't even been there. But he didn't believe me and opened my bag. He did found anything and said that I can go, but there was that salesperson again. „Check the pockets!” she said. I told that I wont allow that and if there is any problem they should call the police, I have nothing to hide. That was the most horrible experience ever!