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Hall's Window Center Customer Service Phone, Email, Contacts
Hall's Window Center
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Hall's Window Center
complaints

Hall's Window Center Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with Hall's Window Center at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Hall's Window Center complaints 2

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Hall's Window Center We hired Halls Windows to put in a slidin glass door, 3 windows, and a side door in July

We hired Halls Windows to put in a slidin glass door, 3 windows, and a side door in July . It is now April and the project is not complete. We paid $30,378.45 for this unfinished, frustrating project. Halls gave us a sloppy, handwritten customer work order to sign on July 8, but they did not keep in touch as we waited several months for the doors/windows even though they had $29,471 in their possession by Dec. 4, 2019. We were under the assumption that the painting on the exterior around the frames would be included. Apparently, we were wrong due to our inability to read the handwritten work order. Halls said that they would honor our misunderstanding by sending out a painter to do the job. The painter they sent out last week put up the wrong color and did not paint around the slidin glass doors. This project has been a nightmare from start to finish. Their mistakes - starting with ordering the incorrect side door and leaving out an outdoor scaffold in front of our house throughout the holidays (they apparently forgot)- have been difficult to live with.

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Hall's Window Center Hall's Windows installed a 10' sliding glass door for my outdoor room in my backyard last year (end of February )

Hall's Windows installed a 10' sliding glass door for my outdoor room in my backyard last year (end of February ). This project was done to building code and permit from the County. A week after the installation it rained and water started leaking into the room from the bottom of the slider. I told Hall's right away and sent pictures of the leak areas. The service coordinator (***) sent their concrete subcontractor to fix the issue. However, after four repair attempts by this subcontractor over several weeks the leaks kept happening. After several tries to get *** to address the problem he sent their lead service person (***) to figure out the issue. *** said that the door was installed wrong from the start and it needed to be re-installed. This was done in November , a big effort involving demolishing stucco, removing the slider, weatherproofing, re-installing the slider, and patching the stucco around it. It took several weeks and visits to get it done. But, the first winter rain after the re-installation caused water leaks again, this time from the top and bottom corners of the slider. After several tries to get Hall's to respond to me, *** sent the stucco subcontractor (***), who repaired the stucco areas with new building paper and waterproof coating over several weeks. But, the next rain right after this fix caused a lot of leaking, now from the top track of the slider and corner areas. I sent pictures to Hall's right away and waited several weeks to hear from them. After several more reasonable tries to get a response I asked *** to connect me to the owner of Hall's (***) in December . *** said sorry for their bad customer service, assured me that the product and service was guaranteed for 10 years, and promised to fix the problem as soon as possible. But, the issue still hasn't been fixed and the last rain in March still caused leaks into the room from around the door. It's been over fourteen months since Hall's started the project and I'm still waiting for a solution... Thinking about my customer experience from Hall's, I've been more than fair and patient. Sadly, I have no choice but to share my experience with others and file a complaint with ComplaintsBoard.com.

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Is Hall's Window Center legit?

Our verdict: Complaints Board's thorough examination reveals Hall's Window Center as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Hall's Window Center stands out for its commitment to quality and security. Clients considering Hall's Window Center should delve into its customer service record to gauge compatibility with their expectations.

Hall's Window Center earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hall's Window Center achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Hall's Window Center's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hallswindowcenter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Hall's Window Center website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Hallswindowcenter.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Hallswindowcenter.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hallswindowcenter.com may offer a niche product or service that is only of interest to a smaller audience.
  • Hall's Window Center protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Overview of Hall's Window Center customer experience

Hall's Window Center, as per consumer complaints, has been plagued with numerous issues. Customers have expressed their dissatisfaction with the company's services, highlighting several negative points. Many have reported poor customer service, with representatives being unresponsive and unhelpful. Additionally, there have been complaints about the quality of the products provided by Hall's Window Center, with customers experiencing issues such as faulty installations and subpar materials. Furthermore, delays in project completion have been a recurring problem, causing frustration and inconvenience for clients. These issues collectively paint a concerning picture of Hall's Window Center, indicating a lack of reliability and professionalism.
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Hall's Window Center contacts

Phone number

+1 (916) 669-1469

Website

www.hallswindowcenter.com

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