Hallmark review: Closed captioning

Aug. 9th to today - Aug 17th. No Closed Captioning on all Hallmark Channel and Hallmark Movies & Mysteries.
I am paying for it with Comcast/Xfinity.
I called Xfinity and they helped me to set up guides and found that all channels are working just fine but not Hallmark. I am frustrated because I get arunaround twice last week.
I emailed to Hallmark to ask them to TURN ON last week so far NOTHING Happen!
If the Hallmark Channel and Hallmark Movies & Mysteries are not solved by the end of this week (Aug.21) then I will file my complaint to FCC.