Hale Groves / Southern Fulfillment Services reviews & complaints 10
Keywords
company oranges fruit order business delivery refund mold customer service complaint website box rotten trip unpleasantly surprised honey bell oranges navel oranges bruised cuts giftNewest Hale Groves / Southern Fulfillment Services reviews & complaints
Produce number 2024 fruit assortment gift box
In November, we ordered a basket of fruit to be sent out, when the receipient received the basket of fruit it was moldy and mushy, not eatable..
We called Hale Groves several times and we’re on hold from 30-60 minutes before we got to talk to a real person. The customer care person Tylor, was not pleased that we wanted a replacement basket of fruit for the moldy mushy fruit.
It was tough to get Hale Groves to resend another box of fresh fruit to replace the moldy mushy fruit. They finally said they would send it but we would have to pay for shipping. Ah, no way, we have paid for this package already, then the agent agreed to send a new fresh box of fruit without shipping fees. Whew, what an exhausting phone call to get what we should have received from the beginning.
That phone call including hold time was 90 minutes.
The second package was sent out without a card or any indication who it was from. The receiver had no clue as to who sent the package. When we talked to our friends and they laughed about the box of fruit and candy and nuts being sent but no card saying who sent it.
Hale Groves said there was a notice on the package with our name as the sender. Also Hale Groves don’t care if anyone sees the notice with sender name.
We highly suggest that customers use caution in choosing who to order your holiday fruit baskets from.
We will NEVER again use Hale Groves to order anything. We are done with their poor product, poor customer care, long annoying phone calls.
Desired outcome: Hale Groves is resend a box of fruit ( of lesser value) to replace the moldy mushy fruit.Hale Groves doesn’t care about acknowledging sender on boxes sent out, so they aren’t doing anything.
Moldy smelly oranges
I thought to try these oranges however super pricey ! I ordered 2 trays of honeybelles and 2 trays of navel. The brochure says picked to ship. No way these can mold this fast if they are picked to ship. They look like they have been rotting for a month in a dark box this definitely didn’t make quality control in 4 separate boxes and 2 types of oranges. There was a foul odor coming from the box that stunk up my entire house and contaminated it. Customer service wants me to count the oranges to refund me for just the moldy oranges . What a waste of time as I was going to give 2 boxes as a gift . I would have been horrified if I shipped these to someone special and they received rotted product . Yuck ! Dissapointed in Nevada
Desired outcome: I would like a refund
See photos of what I received yuck yuck yuck
holiday brunch box
I ordered 6 Holiday Brunch boxes for Christmas on December 6th to be delivered by the 20th. It was getting closer to the 20th and I was getting worried that my gifts were not going to show up so I emailed them, I did get a response, They are in transit. That's the only response I received and I emailed them 5 more times after that. They said there were shipped Fedex which I did get a tracking number mind you a tracking number for each individual box not one tracking number for the one order. So now the 24th came and the post office delivered 4 of the boxes not the 6 that was ordered. So that's 18 days from the time I placed my order and still only received 4 out of 6. Now to the fruit. It was horrible looking very small and all marked up with brown marks. I should have bought local here in Idaho we probably grow better oranges and grapefruit than Hale Groves does. So Christmas was a a disaster for me and full of embarrassment to say the least. I did receive the other 2 boxes on the 26th and than on the 27th got an email from Hale Groves that my boxes were in transit. Man what an outstanding company!
DO NOT BUY FROM THESE PEOPLE!
Jeff Watkins
Order # P-5724440
Account # [protected]
I ordered honeybells and received round oranges instead.
I ordered Honeybell oranges using a coupon through Better Homes and Gardens. My order finally arrived on Friday, Jan. 25th. I called and talked to a female to file a complaint and she told me that the honeybells this year didn't have the raised top for some reason. I didn't believe what she was saying to me. The owner might want to eliminate some employees, because they are not fulfilling orders, regarding what people are specifically ordering. Hale Groves won't stay in business very long if this kind of stuff continues. A very disappointed customer.
Sincerely,
Valarie Cole
rotten fruit
I received a gift of fruit and other items on Dec 12. The oranges were completely green with mold. At first I didn't realize what they were. The pears were bruised and had small cuts in them. I had never heard of Halegroves but my niece had sent them. I didn't want to tell her how bad it was so I contacted customer service. I was told a replacement would be sent but could not be sent until after Christmas which seemed strange to me. They also asked me to send them pics of the fruit via email which I did. No response and no fruit. The woman I spoke with said this never happens. REALLY? I'm the only one? I would suggest NEVER using this company. They really don't care what they send out
my order for honeybell oranges
On January 30, 2018, I placed an order with Hale Groves in Vero Beach, Florida, for an advertised special on honey bell oranges. My expected delivery was January 5-10, 2018. On January 7th I received my order from them. Upon opening the box I saw immediately they were not honey bells and to make matters worse, what they did send was a box of rotten navel oranges. I immediately called their customer service department to let them know I hadn't received what I ordered. The agent informed me they had run out of honey bell oranges, and that's why I didn't get them! I was incredulous! I asked why I wasn't notified via email or otherwise prior to my order being shipped out. There was no answer other than being told "There isn't anything we can do, when they're gone they're gone." We will issue you a refund and you can keep the oranges (which I'm throwing out anyway). Great answer, right? Needless to say, I will never again order from Hale Groves. Consumer beware before ordering from them; they are not a good company to do business the way they do.
The complaint has been investigated and resolved to the customer's satisfaction.
tangerines
I ordered sweet tangerines for forming Christmas gifts for my Russian friends (this fruit is very symbolic to them). I was unpleasantly surprised when I opened the box. The tangerines were rotten and smelled terrible. I don't know whose fault it is. Certainly, they weren't sent like this, but maybe the box was broken before or during the trip to my house? I don't know. I am very disappointed. Maybe they should pay more attention to the delivery service they work with...
Cake wasn't properly made
We bought a cake from the company Hale Groves. It was the last time, when we bought from them. The taste was awful and in my opinion the cake wasn’t ready. The dough was moisty. We posted negative review on their website, but they deleted it and sent us so unpleasant and rude email. We were shocked to find out that they have used so many unpleasant words to their customers. Don’t buy cakes from these people.
I got only mould from this company, but ordered fruits
I was completely disappointed in the company Hale Groves. My sister ordered fruits for me through the company, but when I received the parcel, there weren’t a fruit. There was only mould and nothing else. I threw all fruits away and placed large complaint on the website. I told my sister not to order from them and decided to share my awful experience with other people. Stay as far as possible from them.
My sister and I have been long time customers of Hale Grove. Your Honey Bells are a favorite. This year she (Elizabeth Haas) sent me the 3 layer monster package. I brought then in and placed them in mt storage room as I planned to open them the next day. I opened the box and a very nasty smell emitted. Mold on 22 of the 36 pieces. Needless to say I was very surprised and disappointed. Since I did not purchase the fruit myself I hesitated to tell her. I instead wrote this complaint. I am reasonable sure that your company has lost two customers. My sister is an attorney and uses your business to send gratitude to clients in the past. I really can not recommend your company in the future. Hopefully you can figure out the problems in order to improve customer satisfaction
Terrible Service -- Avoid
Hale Groves quality of product and service has declined dramatically over the past few years ...Strongly recommend avaiding using Hale Groves.
Product (monthly shipments of fruit from Florida) consistently comes spoiled and customer service is a foreign concept to the company. Completely unsatisfactory ...never returns calls ...promised refunds do not show up ...etc. AVOID.
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