The complaint has been investigated and
resolved to the customer's satisfactionResolved Hale Groves / Southern Fulfillment Services — my order for honeybell oranges
resolved to the customer's satisfaction
On January 30, 2018, I placed an order with Hale Groves in Vero Beach, Florida, for an advertised special on honey bell oranges. My expected delivery was January 5-10, 2018. On January 7th I received my order from them. Upon opening the box I saw immediately they were not honey bells and to make matters worse, what they did send was a box of rotten navel oranges. I immediately called their customer service department to let them know I hadn't received what I ordered. The agent informed me they had run out of honey bell oranges, and that's why I didn't get them!! I was incredulous!! I asked why I wasn't notified via email or otherwise prior to my order being shipped out. There was no answer other than being told "There isn't anything we can do, when they're gone they're gone." We will issue you a refund and you can keep the oranges (which I'm throwing out anyway). Great answer, right? Needless to say, I will never again order from Hale Groves. Consumer beware before ordering from them; they are not a good company to do business the way they do.
The complaint has been investigated and resolved to the customer's satisfaction.