Hair Cuttery — no customer service
It was a Sunday afternoon and I had called ahead of time around 1:00pm. I asked them if I were able to come in and get a relaxer. I knew you had to come 2 hours before for chemical processes so thats why i called ahead of time. They closed at 6pm. The lady was and indian lady but I didn't get her name. So I asked if there was anyone that could do them. At Hair cuttery everyone can not do relaxers which is very racist to me. It is a shame I have to call a hair salon before I come where people have their licenses and ask if someone can do a relaxer. So since it was so late of a time I asked her if I could make an appt. for that time so there wouldn't be any discrepancies, of course she told me now they only accept walk ins.
Anyways I asked her if I could come in now she told me no come in around 4:30. I came in there around 4:15, of course the girl that I taked to on the phone had already left. To make a long story short the girl at the front desk said I couldn't get my hair done. She told me there were quite a few people in front of me and she doesn't think I would get seen. She didn't even asks the stylist or even try to compensate me. I told her the whole situation and how I would have come in earlier but the lady told me to come in later and she simply said oh well she isn't here. She was very rude. I told her about how I asked to make an appointment, she said oh she probably said that because you can only make an appointment with our master stylist and that is extra money.
I informed her that I had the money that isnt the problem. If she would have informed me of that choice I would have taken it. It was almost an insult as if I didn't have the money?! I asked for a manager and she said that there isn't one but she would be there on monday. I knew that was a lie because there is always someone in charge. But that day I didn't get my hair done I was compensated for the losses in anyway. I was very upset and all around it was just poor customer service. I will never go to hair cuttery again. To put the icing on the cake I saw a couple different white people go in there and they were able to stay and get their hair done hmmmm...
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