Hair Cuttery

So I went to one of your locations at Ridge Road and Broad St in Griffith Indiana on May 5th. I just went for a haircut and got pushed into getting highlights. The girl asked me if I want them to be silent, talk or scream. I told her talk. Well let's just say everything went wrong. First it took over 3 hours. She left the toner in my hair for over 30 minutes while she ate popcorn. I couldn't go get her because I'm in a wheelchair and my head was in the tub. Also my neck hurts for 5 days. After she cut my hair shorter than I wanted and put so much stuff in my hair that I didn't notice the damage. My highlights are hardly noticeable. I spent 146.00 on this mess that now knots when I wash it. I can't get a comb through it. I tipped her 40.00 and am so upset. Getting ready to contact the bbb. I want compinsation for this mess. For 3 days the manager from that shop contacted me to come in for her to fix it. Do you really think I'm going to let someone from there touch my hair again. My hair used to be long and healthy. I'm also putting one before picture