Hair Cuttery

I had an appointment on the 27th of .arch at 12:30pm and showed her a picture of what exactly I wanted and walked out with something completely different. I was so upset and heartbroken. I cried and devastated because me hair was 100% natural and now I'm ready to shave it all off. on top of that she didn't seem to be in a customer mood. and every idea I had she talked me out of doing. I will also include the photo I showed her and what I ended up walking out with. the pick ombre is what I wanted the hair with the highlights is what she gave me

I went to have my hair trimmed no more than 3 inches came out with more than 10 inches removed completely. The man never gave me his name and he went to great lengths to tell me how healthy my hair was and how he can tell I dont blow dry it, etc. I had to stand up for him to trim it. So upon this I can no longer see what he is doing to my hair. He took the undergrowth and trimmed it first. But unknowingly to me, cut all of my hair the same length as it. He had me sit back down and then trimmed my front area. Then said your done, and said it will be so much easier to brush out now. To my horror, it was gone, all of my long hair I had struggled to grow for the last 2 years was gone. He knew exactly what he had done. I was so shocked I paid and walked out. I cannot believe that this ### had the audacity to advise me on keeping the hair on top conditioned with a sun proof conditioner. I will never return to this established or ever get my hair cut by anyone outside of myself or someone I know again. I am totally done with Hair Cuttery and Supercuts and anything resembling a chain store.