The complaint has been investigated and
resolved to the customer's satisfactionResolved Gunn Nissan — bad service
resolved to the customer's satisfaction
Scott, the service manager at Gunn Nissan and his helper Jeff were extremely rude, disrespectful, and bordered on sexist toward me. Nissan was required to repair a scratch they put on the car but Scott decided I had an "attitude" and refused me service. Jeff claimed that they were not representing Nissan and that they were Gunn. I though that was a ridiculous statement since Nissan was on their frontage road sign. I had arrived on time for my appointment at the time they required me to be there. I had to leave work to make THEIR scheduled time. I was supposed to ask for Scott when I arrived and that he was expecting me. But Scott was no where to be found, as a matter of a fact I was told he just went on lunch break. His helper, Jeff claimed to know nothing of why I had to be there at 3pm and knew no details. This, of course, made me upset after all the coordinating and sacrificing at my end to arrive at THEIR designated time. Jeff and Scott's characterization of me as having an "attitude" was sexist. Since I was upset and female they think it's OK to tell me I have an "attitude" and that they refuse to help me when I have the warranty paperwork from Nissan that ensures they will honor Nissan's mistakes. It was clear that they need some training from Gunn and Nissan or need to find another job that does not have to work with angry customers...which means they should probably not work in the auto industry. The arrogance I witnessed from both Scott and Jeff is repulsive. I have talked to Charlie Green, the general manager of Gunn Nissan, and he was no better. He made no apologies. Though he did seem to know more about my problem with the car than Jeff, who was my first contact person. I thought that was interesting. I strongly recommend you not buy a car from any Gunn dealership in San Antonio. They seem to have a corporate culture of not honoring Nissan work, nor being able to problem solve to help a customer. I have a call into Gunn corporate, specifically to a Hunter Hale, who has not given me the courtesy to return my call. It's scary to think that this is the kind of customer service we had to put up with in San Antonio. Nissan should be ashamed.
More Gunn Nissan Complaints & Reviews
- Nissan Murano Transfer Case - problems with transfer case
- Nissan Motor Acceptance Corportation - car loan customer service
- Nissan Altima - rear brake problems
- Nissan Canada - poor customer service
- Nissan USA - shoddiest customer service I have ever experienced!
- Nemet Motors - Nissan - lied to when purchased warrantee
- Nissan Motor Company - nissan 2015 pathfinder
- Infiniti firstcapsFix_callbackissan) - rust/corrosion warranty
- Hooman Nissan - drivers license not returned for a month now
- Nissan - nissan service/sales department