GunBroker
reviews and complaints

- Gunbroker.com double charged my credit card for selling one item. I've given them 30 days plus 24 hours notice to compensate, but they still have not returned what they have taken. They say it's only "due diligence", and always have an "reason" for their actions - but after reading the dozens (or maybe hundreds) of complaints on BBB, scam report, and several other sites you'll understand why I believe they are running a purely dishonest online operation. Charging a credit card for money not due is fraud. My advise is to not give them ANY credit card or bank account information. Once they have your credit card or bank account they will take money from it whether it's legitimate or not. I believe they will do or say anything, including altering records and account activity, to prolong this activity.

- If you risk doing business with them - keep good records and screen shots images of ALL account activity and communications. In this case, I believe they clearly altered the records once they saw an opportunity for additional financial gain. There is no "customer service" that I can see, so the due-diligence argument is moot and moreover misleading.

- I have no doubt that you WILL be financial harmed by Gunbroker.com, sooner or later. To file meaningful complaints, or to recover illegal financial transactions, contact the Attorney Generals for the State of Georgia and your state of residence to protect other consumers. If it involves a credit card, you can also contact the Federal Trade Commission and file an online complaint for credit card fraud. You can also contact the Bureau of ATFE and file an ethics complaint. In light of all of this, Gunbroker.com clearly has no place in the public trust whatsoever and I believe their FFL MUST be revoked.

Purchased a firearm on this site 4 months ago and have not received it yet. Gunbroker has been no help in resolving the situation. They say the don't even verify a firearm exist or if it is legal to sell to the civilian market. They almost never respond and then it is in vague terms to just say they responded. There are hundreds of complaints on web sites, seem to be very good evaluation of this company and how they do business. A better name probably should be GunJunker especially for their buyers. They also seem to uprate their rating of their sellers on their site. May be time for a class action against this company and time for the ATF to look into their procedures. They do pave their way by being associated with the gun groups. Am a life member of the NRA but feel they are lacking in their association of this business on the years. Best advice is not to deal with them and pass it own to your friends. If you do your "6" is highly exposed.

Auction # [protected] - seller Gerbig militaria

Seller left neg feedback and refused to ship item because I wouldn't pay twice. Claimed I failed to send enough to cover sales tax. My original payment was more than 7% (NE sales tax amount) over the sales price on the invoice the seller provided. The original invoice did not show how much of what I paid OVER the sales price was for shipping and handling or how much was for taxes. Invoice was for $119.99 from customer. I paid in full. I received a 2nd invoice for more than $128.00 after they already received $119.99, not an invoice for $8 additional dollars. I asked for a refund. Seller stated they would refund. Today I received my postal money order, torn apart in the mail. I doubt I can cash it in now. I have copies of all emails.

Then Gunbroker removed my negative feedback for this seller. I guess they pay enough for Gunbroker to allow this type of client. How is it my responsibility to double check a seller's invoice to make sure they charge sales tax. Especially when the amount they provide in their invoice more than covered the 7% NE sales tax. There is no way I could itemize their invoice based on the info they provided. They screwed up. Gunbroker is screwing up by allowing honest buyers to get screwed. They didn't send the item at the price THEY told me to pay. They did not refund my money. That's theft.

Gunbroker lets any who'll pay them steal money from honest people.

Pathetic

Also Google Gerbig militaria, in trouble with ATF for selling guns to felons. Just the people Gunbroker should promote.

Gunbroker is the worst eCommerce auction website in the history of the internet! To start I have been a member for 8 years and had over 300 transactions on gunbroker until I willfully terminated my account (quite the process in itself). But, It is completely a sellers world the opposite of Ebay. There's no real buyer's protection at all against dishonest scamming sellers. The reason being is they have a monopoly and abuse it.
For example sellers will put "actual shipping cost" then charge you 3-5 times what it actually costs to ship an item (happens almost every time) and if you argue it you will end up with an NPB (none paying bidder) if you get 2 or more of these in a 90 day period you account will be automatically suspended. I know becuase I have several friends that this happen to. Also, Item will often (more often than not) not be as described e.g missing parts/accessories or completely none functional (it's the reason lowlifes sell their broken c*** on gunbroker because there is no accountability for sellers and they wouldn't last 2 mins at a gunshow or a website who actually cares about it's buyers).
I have bought several hundred firearms off gunbroker in 8 years and can't even began to remember how many of them were defective and not as described. Luckfully I am an experienced gunsmith and have access to lathe's and cnc's therefore I've been able to fix most of them but if aren't be prepared to be screwed eventually. The customer support is a joke! if you do get them to actually read you're comment (assuming they can) in a support ticket and reply you're lucky. And pray to God you don't get GBsupport2006. This piece of [censored] is a the most unprofessional ahole I've ever encountered. Really all the support staff is that way. All they care about is getting their final value fees and could care less whether or not the buyer is scammed.
If you want to buy guns online I recommend Auctionarms, armslist or gunsamerica... really anything other than gunbroker. I terminated my account last month after being screwed for the last time and as usual not getting any help from gunbroker staff. I will never do business with them again. BTW I don't work for anyone this is an honest assessment based on over 300 transactions in 8 years. I hate to see people get shafted. Especially my fello gun nuts. I can't say strongly enough to avoid gunbroker at all costs. I know it is tempting when you see the low prices but it's not worth it you will get screwed eventually and will be out more cash than the amount you would have spent by going to another site or just going to your local gun store.

I had a gun broker seller had one thing listed for sale and sent something that was not he had listed it is junk I hope karma catches this crud he screwed me out of a good Sume of money any one looking to buy on gun broker should research the seller very good before biding or you may get stuck with someone junk and if not in the same state you will have trouble trying to sue them if any body wants this clowns name email me at. [protected]@thewavz.com and gun brokers fraud insurance is a real big joke thanks for letting me tell someone

If GunBroker.com had a decent customer service department it might be a good company, but it doesn’t. I wanted to bid on a Springfield M1A, so I registered. It was approved, and then it was disapproved. My contact information was “invalid.” I rechecked what I had entered and it was correct, so I sent a note to customer service asking for assistance. Nine hours later they replied that my contact information was “invalid.” With only three hours left for the auction I replied again that my info was correct and provided address and phone number. 24 hours later I sent another note. Three days later they replied that “General Delivery” was not a valid address. I notified customer service that “General Delivery” was the only mail service available for my area. There is no delivery to houses for thousands of people here and the wait list for PO Boxes is more than a year. My driver's license shows General Delivery, my credit cards are registered here, and my eBay and PayPal are registered here. Their next reply was that they can’t verify my address and Hawaii is not a gun friendly state. And if I can get a gun dealer to vouch for me and provide their license number, then GunBroker won’t report me to BATFE to investigate. All the other companies I deal with verified my address, including GunsAmerica, so I’m keeping my business there. Now I’m not surprised that GunBroker.com is rated “F” by BBB.

Zero customer service/support. I am a small FFL gunsmith shop owner in Maine and supplement my income by doing gunsmithing work and consignment sales. GunBroker.com works great when honorable people deal with one-another, but, when a nasty drunken fool from Florida wins four of my firearms I turned to gunbroker's customer support system for some help in dealing with him and got nothing. My one and only response was a canned response to follow gunbroker's vague and open-ended "Non-Paying Bidder Report" flow chart. After 55 days of dealing with the drunken and belligerent fool in Florida I left feedback on him to warn others and he left retaliation feedback against me and gunbroker's computer locked my account. I'll be contacting appropriate authorities about gunbroker's apparent requirement that belligerent alcoholics be sold firearms.

The site is a joke. My account has been closed according to them at my request. This is a LIE! I never requested it closed. On top of that they have not replied to an email from over 3 weeks ago to reopen the account.

I contacted via email, customer support, as they requested but nothing..nothing gets done. In my opinion the website has an opportunity to be a great thing but NO CHANCE of it under their current customer treatment.

WARNING WARNING ! Stay away from this site ! Will not back you up when you have been defrauded by criminal activity. They can't help but be aware of criminal activity -- check reviews -- it has been reported by many other besides me. They especially allow C&R holders to engage in the business of selling. 144 plus transactions just isn't collecting. Then the C&R rips you off. STAY AWAY !

Completed the procedure to register and verify. Everything seemed to work, except when I tried to bid. Then the system said I was suspicious and directed me to another page requesting more information. Why was I approved in the first place. Sent additional info and got the reply they would act in 24 to 48 hours. The Bid item I wanted was only open for 20 hours.

Ordered $100 item using my old GunBroker account. I had to update my old address to new address. Invoice said shipping to: correct address. Seller received old address, and I am now trying to retrieve an item 200 miles away from whoever lives at my old apartment.

Do not buy anything from GunBroker. This service is abysmally bad.

Before you do business with this company, either buying or selling, please do yourself a favor and do a search for them on complaints. You'll be astonished at the range of complaints against them. My own is about billing issues and fraudulent credit card charges. I urge anyone else who has had similar problems to file charges against them for credit card fraud.

Stay away from this site. They have no check's in place to stop the seller from jacking up the price of the auction. Seller will put up a gun on "NO RESERVE" and then use different account to drive up the price. Here is the bid history of one of the auctions I thought about bidding on since it was no reserve. Notice the user P***4 made 4 bids for the gun (bidding against himself since there were no other bids during that time frame) to drive the price up.

Here is the BID History.

Bid History
(If two bidders place the same bid amount, the earliest bidder wins)

Date / Time Amount Bidder User Name
8/2/2012 4:23:43 PM EST $290.00 s***1 NR *
8/1/2012 4:28:02 PM EST $290.00 s***1 NR
8/2/2012 6:33:27 PM EST $285.00 R***r NR
8/2/2012 6:31:41 PM EST $275.00 R***r NR
8/2/2012 6:31:06 PM EST $260.00 R***r NR
8/2/2012 9:31:46 AM EST $250.00 1***d A+(68)
7/31/2012 1:29:45 PM EST $245.55 s***1 NR
8/2/2012 8:18:22 AM EST $240.00 d***2 A+(44)
7/31/2012 7:35:20 AM EST $226.00 b***y A+(36)
7/29/2012 11:44:34 PM EST $200.00 P***4 A+(3)
7/30/2012 6:49:42 AM EST $195.00 l***r A+(7)
7/29/2012 9:05:35 PM EST $160.00 l***r A+(7)
7/29/2012 11:44:08 PM EST $150.00 P***4 A+(3)
7/29/2012 11:43:42 PM EST $75.00 P***4 A+(3)
7/29/2012 11:43:22 PM EST $54.00 P***4 A+(3)
7/29/2012 8:01:11 PM EST $50.00 W***V NR

Horrible site. After sending them all documenting evidence that I was being cheated, outright defrauded out of $200, they ignore me, then disable my account and remove my negative feedback against the offending vendor. There are too many other good auction sites with better prices. Gunauction.com, Auctionarms.com, GunsAmerica.com...just to name a few...to waste time with Gunbroker.

ABSOLUTELY TERRIBLE. I have a 100% feedback score from eBay after doing business with them for 10 years. In contrast, I found GunBroker.com to have the worst customer service. They pretty much ignore you and you can't call them, either. Plus, they have an F rating with the Better Business Bureau. Do yourself a favor and take your business elsewhere.

I used the service one day and pulled my listing. After contacting this company (if it can even be called that) many times I still can't get my account closed and they keep billing me for charges that I never incurred.