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Guessgoods never delivered

1
G Jan 20, 2018

[protected]
Ordered the goods early Jan, 5 items, two parcels. One parcel I used PayPal, and I have opened a claim with them. The second parcel, with 3 items, I unfortunately bought it using my debit card. I have never received the goods. the shipm no. Above doesnt exist and it is not recognize by UK MAIL DHL, so I cannot change or edit any delivery. The poor sod at the Guess Eu customer care is in Egypt, they dont give a s.. t about it or about us in London, there is nothing I can do to them.. I do want my money back.
Who is going to deal with this. Is Guess EU a fraud?
Do I need to report Guess Eu to the police.?

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