The complaint has been investigated and
resolved to the customer's satisfactionResolved Guardsman — Deined claim
resolved to the customer's satisfaction
We purchased a leather sofa set in 2004. We also were sold a five year gold guardsman furniture protection plan for $380.00. This plan was to cover all accidental rips, tears and stains. After a large family Christmas party, I noticed a small area on our sofa that was stratched and starting to rip. I contacted the company and sent in all required paperwork. I was informed that our claim was denied because of wear & tear. Our sofa shows no other wear and this rip just appeared . I don't know how this happened but, I do know it is not a wear issue. The furniture company, Klopfensteins Home Rooms gave us the guardsman rep's number but, didn't help us either.So learn from my experience and don't waste your money on guardsman's protection plan. They will deny your claim and the furniture store that convinced you to purchase plan won't take any responsiblity either. So don't throw your money away on a protection plan that won't pay out and buy furniture from a store that won't take any responsiblity for the warranties that they sell you!