GrubHub — non delivery of food order
Grubhub driver marked my family's order delivered without actually driving to the house and delivering. End result from Grubhub was a 50% off promo code coupon for a future delivery within 30 days. I was shocked to learn this is a trending situation for consumers while reviewing customer complaints on the Better Business Bureaus site. They give Grubhub a C minus rating and there have been nearly 300 complaints year to date, 2019 in Oct. I submitted a Federal Trade Commission complaint, as well. This was so that authorities can be made aware drivers are keeping people's food. I plan to also submit a local police report. Grubhub could do better for their customers. They can install tracking devices on the drivers cars to enforce servicing occurs. A full refund is what the outcome should have been. Thus my family is very disappointed with their operating model. Customer service also got in touch with our driver a few times after we did, however that did not result in receiving what was paid for. For unethical drivers this is a very good deal for them as if they get to keep many peoples food weekly, they likely receive better perks than any of us working jobs that enforce ethical conduct. I've patronized Grubhub for over a few years and this is my first awful experience. As consumers we need to advocate if shady situations are occurring out in the servicing space. Thus adding my family's voice as another complaint in the hopes others don't get defrauded.
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