Groupon.com
Reviews and Complaints

I have tried this website several times and bought several products from Groupon Goods. The deals initially look great but each time I have received my product, the quality has been unsatisfactory, something I would not even pay any money for. The quality is so bad that the only explanation is that they are giving Groupon customers defective goods, things that would usually make it to an outlet store or not be sold otherwise. So if you look at the actual product you are receiving against the groupon deal, it is not a good deal at all. For this reason I have made the decision to not purchase another product.

I had purchased several groupons without any problem besides month long shipping times. Since I trusted the site, I decided to buy a more expensive groupon, (Lasik surgery) I've always wanted lasik, and since I could get it for a few hundred $$ off, I figured now would be a good time. Unfortunately my card was declined, even though I had plenty of money in my account. I called my bank and to check for issues, and then called groupon after updating my payment information.

Unfortunately Groupon said there is absolutely nothing they could do to help. Apparently the groupon had expired, even though I had it under "my groupons". Whenever I clicked to update the payment, I would go to the home page. I wasn't offered any help at all. I will never purchase from groupon again.

Every time I purchase a deal on this website there is a glitch! Once I purchased a deal on a snapfish book and that fell through earlier than what was on the notice, then I purchased a deal on a party and the coupon code didn't work, and when I told them the issue, they were like, oh, we don't allow you to use the code until the deal is closed or something along those lines and then...when I was like huh? why can't I print out tickets after purchasing them, they were like, oh we don't know, we have to check and resolve this issue. Its happened every single time! This is the last time I use this unreliable website!

I saw a Groupon for a local Pilates studio. I had been in several car accidents over several years, and though NOT physically injured at present, I am inflexible with little muscle tone. I took advantage of their "Ask a Question" and stated my physical condition, and asked if I would be able to take their class. The studio said "Yes, take a beginners class". I looked at their schedule and they had a morning class. When it came time to redeem the Groupon, the last day before expiring, I went to sign up and saw that they no longer have that class. I contacted Groupon and explained that what I bought is not offered any longer. They responded the next day- "sorry, your Groupon expired" (It didn't when I sent the email!) Also, "we see that they have an Open Class". They totally disregarded that I bought the Groupon based on a day time beginners class that is no longer offered. So, Groupon got paid, the pilates studio got paid, I got screwed.

I purchased several items, including everything for my wife on our anniversary and other weekend entertainment (spas, dinner, after diner entertainment, home services, etc.). After spending over $400 for items, we tried to use the merchandise and services purchased. My account was deleted by Groupon, they did not have any record of my purchases, and refused to research or provide refunds. Even a partial refund could have been ok. On one occasion, we went to use our "tickets" for an outdoor activity and discovered that the company did not have any records of our purchase. We did try to use our items several times before the expiration date without success. We called customer service several times and on each call Groupon stated that we did not have an account even after we provided all information, including credit card receipts and confirmation from Groupon. Groupon insisted that we NEVER used their services, regardless of the confirmation emails received from Groupon. Groupon only stated that we did not have an account and if we did purchase, we did not use by the expiration date. They are making money by stealing from their customers.

Once u see a deal, do little bit of homework go to the company website and see what teh rates are, u are going to save or equal to the price, when groupon says its going to be 30-50% off, it isn't actually no more then 5% ..which comes with any normal website ..

I have complained to groupon with all the printscreen and website details, not once, twice or thrice but 10 times now and i think they dont really care.

Now i get why the company is dying slowly ... BEWARE.

My experience with Groupon Goods has been absolutely awful! I put in 3 separate orders for items. They then say it takes up to 2.5 weeks for items to be delivered, which is absurd when compared to most online retailers. It took a week for items to be shipped. They use UPS-MI, which is a collaboration between UPS and USPS, so your package is actually going through USPS. It takes 3 days for UPS-MI to even update their website with any tracking information, and then they still don't update it regularly.

I had to contact Groupon Goods about separate issues with 2 of my 3 orders. On one, I received what appeared to be an invalid tracking number; they said it was for use with DHL, but it used too many digits. The representatives did not read my email and sent me a canned response. I emailed a second time, and again he did not answer the correct question (also sending a canned response). I called about this, and the representative was able to tell me it was not DHL that had been used but rather UPS-MI. I thought this was ridiculous that they gave me the wrong shipper. On my second order, the shipping confirmation did not even tell me the carrier; I had to call about this as well.

I finally received my first order today. Apparently, they have mixed up the tracking numbers as well, since the item I was expecting today (according to the shipping confirmation tracking) was not the item I received. It also was not quite the item I had ordered; the color was wrong.

I have seen too many issues with this company, and this is only my first time ordering with them. I will never be ordering from Groupon Goods again, and I advise others not to as well.

The Groupon email that contains the Groupon code and Security code was printed and brought to the Groupon branch in Suntec at the Groupon-specified date and time.

They refused to give the product, asking for something that has a bar code in it.

If I am not wrong, that security code is enough. Nothing was emailed to me that has a bar code in it, nor was it mentioned to login to Groupon to download whatever has a bar code in it.

I am writing ACRA (~Singapore's business registration ministry) or whatever to review Groupon's business license.

Groupon Goods is an absolutely terrible service. I purchased a mattress pad claiming to be memory foam, the ad for which included a photo of a memory foam mattress pad. What I received was not memory foam. It was just a thick foam mattress pad. I paid over $100 for memory foam and got run of the mill foam. I contacted Groupon and they gave me a $15 credit. I told them this did not address the false advertising, so they suggested I return the item. This still did not address the false advertising. Now they say they will "forward" the complaint to the Goods team.

Also, I decided to give Goods another shot and purchased a back car seat cover for dogs. I opened the package and the seat cover has numerous small holes, dirt spots, and dirt smudges. I sent them another complaint and a request to return the item.

If it seems to good to be true, it definitely is with Groupon Goods. Avoid them at all cost! Their products are untrustworthy, cheap, and falsely advertised. Save yourself a world of pain and go somewhere else. I've bought better quality products at the dollar store! And that is not an exaggeration.

This site is my #2 because American Apparel is always #1. Horrible and stupid return policy, I mean ridiculous terms and impossible to work with. I would suggest you buy your products elsewhere because paying shipping both ways for something that might not suit you sucks. I made some purchases and now I'm stuck with them and very dissatisfied with both the product and the customer service.

I brought a deal for a vehicle service with pit stop motors for £40, value was £140. It took ages to book an appointment but managed one eventually. Also paid extra to have MOT which was additional £30.

All fine until I turned up at the address given and searched for 40 minutes around the area. No sign of any Pit Stop Motors garage. After asking other garages in the area was told that lots of other people have been searching for them and they don’t exist.

Okay, alarm bells are ringing now as I made a payment with them for an MOT. Checked with my bank and £400 was taken out of my account!

Emails, Website and Numbers for this company no longer exist.

Called Groupon to complain about the fact they advertised a fraudulent company who ripped me off. They didn’t want to know and couldn’t give me an answer to say why they didn’t contact me or others who brought the deal, when they found out that the company was a fake!

I am trying to do what I can to get my money back, but Groupon are washing their hands of this and offer no help!

What really annoys me is that Groupon don’t seem to care that they promoted a scam and didn’t even bother check if the company exist. How can this be?

The Manager at the Goodyear Service center located at 4601 W Hypoluxo Rd. Lake Worth, FL. 33463 was not very helpful on 7/28-7/29/2012 and did not try hard at all to accomodate my service needs; Oil Change/Tire Rotate. I purchased my groupon voucher on Thursday or Friday before, then dropped in at 3 PM on Saturday to see if they would be able to provide service (I did mention I had a Groupon Voucher). They closed at 6 PM and he said that Saturday would not be good and he would not be able to do the car that day. He then said tomorrow Sunday he would, I asked if we should make an apoointment and he said no, just come in the morning and they would be able to do the service. I then made arrangements with my wife to drop off the car about 10:30 in the morning that Sunday (7/29), when I showed up I said I am here to redeem my voucher and service (Oil Change/Tire Rotate). The manager (same one from day before) says I'm sorry but we would not be able to do the service today?!?! This was very frustrating to hear as we felt we were not being treated fairly because we had a "Voucher" and the job was not "Big Money" for the Center?!. To make matters worse; it did not help as we saw a person holding a Goodyear service banner on the side walk trying to attract business they can't support! I do not hold Groupon Responsible at all and I did notify them so they can "hopefully" remove that center from any future voucher. I have used Groupon before and never experienced anything like this; I hold the Car Service center fully responsible for the poor service. It is very unlikely I will ever purchase one of these Car Service Vouchers again.

Costumer Service Sucks! I bought a Groupon Deal for Vela Shape treatments, which if you don't know, is to treat cellulite. Why would I do that? To actually get a treatment for summer, cause in summer i wear a bikini. But the place that offered those treatments did not have anything available till the end of september! So I tried to return the Groupon Deal, but they would not let.

While they may have tempting deals, it is definitively not worth the hassle! I ordered a product on June 1st. My debit card was charged at the time of service, and it said it would be delivered in 7-10 days. After about 15 days, I emailed the customer support. They fed me a line about the tracking information not being available and that my product should arrive soon. They also issued me a $5 credit and said that if I didn't receive my product within five business days to contact them again. Five business days later, I contacted them again. They responded: "I'm sorry for any inconvenience and we appreciate your patience. Because this product is distributed by a third party company, it can take a few days for all of the orders to be placed and fulfilled in their system. Also, due to the large number of customers that these offers attract, it can often take the business a bit longer to ship due to physical processing limitations." They were still unable to provide me with a tracking number for my product. By this time, it had been nearly a month ago that my card was charged, and my product was still not here. I emailed back and told them to cancel my order because their service was ridiculous. I immediately received an email with the tracking number and was told my product would arrive within a couple days, but no reply to the email I had sent. This company is extremely unorganized and worthless. Don't waste your time.

I own a business have contacted groupon numerous times as my cheque from them have not cleared! I stopped honoring the voucher while we are moving locations but they closed my merchant center down How many times do I have to contact you groupon to be paid I did a lot of services for free if you did not pay me you have now been contacted 5 times buy me maybe posting on facebook will get me a new cheque that does not bounce.

I've ordered 4 groupons and so far it's junk. Not groupon itself, the products they offer at discount are not worth what they originally cost, that's why they're discounted, so it's not a "deal"

The first were fandango tickets which were fine.

The second were 2 coupons for discounts at FTD.com, I ordered mothers day flowers and lucky they were delivered on time but the flowers were such a ripoff they weren't even worth what I paid for the coupon. I sent pictures to both groupon and FTD and they refunded my money.

With the refunded groupon credits I purchase some groupon goods, a sheet set and eye cream. The sheet set felt like nice material but looked horrible. There were strings hanging out everywhere and both pillowcases were deformed, not useable. I emailed groupon about it and they basically said too bad but since you opened them we won't refund your money, feel free to donate them to charity.

The eye cream said will ship within 7-10 business days, took over a month to arrive. I've just now recieved it so we'll see if it was also a waste of money. Not buying anything else from groupon unless it's something I've bought before and know it's good.

Bought a First Aid course through Groupon supplied by Vetcorp. The night before the course Vetcorp emailed me saying that I should have read the 8 hours worth of literature attached by now to enable me to pass the course. Suffuce to say it was the first email I'd recieved and I needed those 8 hours to sleep before the course so I phoned Vetcorp that evening. After 3 calls to Vetcorp they called mid morning the next day saying she did not get my 2 previous calls. Hmmn... Vetcorp declared their innocence and said they would call me back after investigating. -No reply after 16 days. I also emailed Groupon 16 days ago asking for a refund also - no reply! Funny thing was Groupon sent me a survey a week ago asking what I though of their service, I replied that it would be nice if they replied to customers emails sent to their "support" department. Still waiting, I've just sent another email today, 3rd time lucky methinks.

I have left 8 voicemails (because no one answers the phone) and I've sent several emails to this horseback riding facility with no repsonse. I have a Groupon that's about to expire and haven't been able to set up lessons because this facility won't call or email me back. This is not the first time this has happened when using a Groupon. I think that businesses provide Groupons to customers but then they don't want to deal with the aftermath. The business has already gotten their money so they don't care if they provide customer service or not. I spent a lot of money on this Groupon for 6 lessons for my daughter and I'm very upset that I haven't been able to schedule any lessons for her. This also happened with a Groupon I bought for dance lessons.
I will never purchase a Groupon again.

DO NOT USE THIS SITE in my opinion. They do not stand behind their customers and refuse to refund money. I purchased a $225 deal from them and when I called the vendor to schedule an appointment, I was told they had nothing for over 2 months! This was a service I needed soon, not in TWO MONTHS! I contacted Groupon and complained that this company and Groupon should have advertised that they were booked for 2 months and I asked for a refund. I was told I could only get a refund in Groupon Credits. I do not want $225 in Groupon credits b/c I will never use them again if this is how they do business. So basically they stole $225 from me.

Bought a Groupon Getaway and tried for weeks to book the resort but they only had an answering machine saying they would call back in 24 hours which they never did. My friend bought the same getaway (Cabo San Lucas) and had the same problem. She called the Groupon complaint line and was immediately refunded her money. I had emailed the complaint dept and was told I could not have a refund and that they would try to "resolve" the issue. I immediately contacted my Visa credit card and got a refund. Won't do a Groupon getaway again!