Menu
Write a review
File a complaint
CB Automotive and Vehicles Grote Automotive Buying a car and bring it home need work done two days later.
Grote Automotive

Grote Automotive review: Buying a car and bring it home need work done two days later.

K
Author of the review
6:06 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I traded in my 2017 Kia sorento for 2018 Nissan Pathfinder. I took it home on 12/12/23 and two days later went to my local Nissan dealership to have it inspected. I found out it had a open recall, it needs a new cabin filter, drive belt, and left wheel bearing. Also needs a right wheel alignment. I emailed/ text the salesman and he told me to call their services department to get fix through them at no charge. Well I did and got hung up on when I told him that the car was at my local Nissan getting fix. Than he called me back told him everything and he told me to bring the car to him December 27th cause they r booked to than. First off the wheel bearing can fall off and the drive belt can break and on top of it I can get seriously hurt or in a accident. Plus it a 1hr and 10mins to ride back to them. They would make me wait there to get my car fix cause they don’t give out loaners.

Claimed loss: I had my local Nissan fix the recall which they didn’t charge. Than I asked them what should be fix first and so on. For all the fixes would be $1,288.77.

Desired outcome: My desire out I would like a refund for the fix and would like to return the car to get my original car back.

Confidential Information Hidden: This section contains confidential information visible to verified Grote Automotive representatives only. If you are affiliated with Grote Automotive, please claim your business to access these details.

0 comments
Add a comment

More Grote Automotive reviews & complaints

Grote Automotive - On June 18th 2021 I traded in my fully paid off 2018 Chrysler 300 for $16,000 plus $2,000 cash to Grote Automotive for a 2016 Lexus ES 350
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Grote Automotive reviews and complaints
  1. Grote Automotive Contacts

  2. Grote Automotive phone numbers
    Click up if you have successfully reached Grote Automotive by calling +1 (779) 888-5000 phone number 0 0 users reported that they have successfully reached Grote Automotive by calling +1 (779) 888-5000 phone number Click down if you have unsuccessfully reached Grote Automotive by calling +1 (779) 888-5000 phone number 0 0 users reported that they have UNsuccessfully reached Grote Automotive by calling +1 (779) 888-5000 phone number
  3. Grote Automotive address
    7396 N Cherryvale Mall Dr, Rockford, Illinois, 61112, United States
  4. Grote Automotive social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
Grote Automotive Category
Grote Automotive is ranked 70 among 167 companies in the Vehicle Repair and Maintenance category