CB Bus and Rail Greyhound Lines Complaints #562-581

Greyhound Lines review: poor, poor, staff in chicago, il ( 2 comments)

Fed_Up_Greyhound_Driver of Milwaukee, US

Nov 07, 2009 12:01 pm UTC

Resolved

Greyhound has went down the drain, but it's not "Greyhound" it's the "people" they have running Greyhound. Chicago IL has some of the worst staff running Greyhound. They are very rude, no class, ignorant, disrespectful, judgemental, unprofessional, and don't have the qualifications to be in the positions they obtain. The supervisors take the complaints, don't follow up, no discipline is given to any of the staff at the terminal ( specially supervisors) and the only way a driver will be disciplined is if the supervisors don't like them. They don't know how to deal with customer or internal complaints of those they are supposed to be in charge of. I don't work for Greyhound anymore because of staff getting away with murder, but it all stops here today! They really do think that they can't be touched, but with all the complaints that they have, Greyhound really needs to be investigated and taken off of the map until they can correct all these problems. I worked for Greyhound, I seen first hand how they treat their customers, and it's sickning. I wouldn't take a Greyhound Bus if it was the last bus on this earth, I'd prepare for a long journey by foot...

I think it's time to call for a Boycott of Greyhound Buses!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

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o4erin20

State College, US

3 comments

o4erin20 of State College, US

Nov 11, 2009 4:05 pm UTC

I CAN'T STAND THEM! the buses and terminals are filthy, the gift fee of an extra $18 IS RIDICULOUS. F GREYHOUND

denisechavez08

Cincinnati, US

1 comments

denisechavez08 of Cincinnati, US

Jan 09, 2011 4:38 pm UTC

they are ridicously disrespectful they made me loose my trip because they wanted me to give them the confirmation number when i didnt had it i told them that they canpull it out by my name sens i bough them online in wiil call pick up under a secret code and still refuse to give it to me all they could of done was ask under whos name ask for my verification id and secret code and after i had the verification number she said she wasnt taking anymore peoople is a 24hr and she decided to close the line and leave because i was the only one there complaining and in line

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Greyhound Lines phone numbers

+1 (800) 231-2222

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+1 (877) 943-3530

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+1 (800) 739-5020

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frank.carroll@greyhound.com

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P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States

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