No deposit disclosure at time of booking. Was asked to pay RM 1,000 at pick-up. No rental agreements or return acknowledgment provided. Received text message of refund within one month of return. No response from Customer Service after multiple follows ups.
Lack of transparency is a violation of business ethnics and customer trust. DO NOT rent anything from GreenMotion.
Thanks
Claimed loss: RM 1,000 deposit required at pick-up of car rental.
Desired outcome: Refund to be issued immediately. Long overdue after five months despite the communication of within one month.
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