Green Dot
Reviews and Complaints

"The ideal gift card" is not so ideal. We purchased one for our Son to buy gas for driving cross country. Every time he used it at the pump, it authorized $75 even though he was actually purchasing 16-40. Call to their 1-800 number and they agreed it does that, but is in the fine print. It is not. They said he should go inside each time. So he did that, same issue. Another call. This time they said he has to ask for exact amounts, so he cannot fill his tank, just guess and get close. By now, all those $75's have depleted his account until 24 hours goes by and they start to convert to the actual amount.
Then on day 3, the card stops working completely and when I check it online, it has actually removed 2 of the most recent gas charges! Normally, I like free money, but figure something is terribly wrong. I call and get put on hold for 15 minutes with their awful scratchy music. Finally I fit * to try to break through and get disconnected. I try to call back 3 times, but just get a quick message about the call volume buffer and it goes silent, but does not disconnect. I hung on in silence for 15 minutes each, nothing. Hours later, I try again, get the scratchy music and a person. She checks and just says all is good on their end and with the card, just try it again tomorrow. I ask, if the card is still bad, how can he get a new one with the remaining balance in Arkansas? They can do nothing, only send me a refund check in the mail and deduct $10 for their trouble. You charge me, for your broken card, I ask? Yes, that is our policy.
Thanks, thanks a lot.

Greendot and money pak cards all SUCK. Do yourself a favor and never use them. They seriously deserve to fail. A very disgusting company.

Watch out, their customer (no) service reps lie to you on the phone, which could leave you in dire circumstances, like me. They will illegally block access to your money based on the CS robot's lie. Their 'Stepford' customer service is appalling. The reps have no idea what you are saying...they can only read words from a prepared form. That pause after you ask them a question...is them looking for the answer on the form that may or may not have anything to do with your question.

The CS rep named 'James' ( they all have these American names ) lied to me so I would stay with greendot.com . I now have no access to my money. They put an illegal block on my funds. I can only speak to or email CS in the Phillipines. I have tried to contact Corporate in Pasadena at [protected], but you cannot talk to anyone there. The 'masses' are redirected to CS, in the Phillipines, where the nightmare began.

The money that green dot illegally blocked access to was for necessities, like food. If I have to, I will drive down to Pasadena (after borrowing some money for gas and a sandwich), alert the press, then go to Corporate to get my money...or to, at least, borrow a few bucks from the very-well-paid leader of this cult, Steven W. Streit.

If you can't drive to Pasadena, then contact your State Attorney General ( Kamala Harris in CA ) and file a complaint. File a complaint with the BBB if you want, though they appear to be biased. I won't bother doing that. Wasted enough time on this nonsense already.
Also, if you live any where in the Bay Area, contact Michael Finney, consumer advocate pitbull, at KGO TV in San Francisco. He WILL get you your money back.

i got a greendot visa card and i can't get into my account and to even try to speak with an agent is almost impossible. i have called a couple of times and made my complaint to them about this but apparently they don't know what they are doing. i've got money that i need that i cant get to and it's B.S. i am highly upset with this company and i let it be known to them that they suck.
please help me with this matter.
TY very much,
Dorothy

I got this card for online purchases, I bought the card at CVS and at the time of the purchase I placed $300 on it, now they have no record of me placing money on this card. So after calling customer service they said they will investigate by calling cvs, to make sure I actually put $300 on this card. It takes a day to find out anything from there. I have the receipt This company is a fraud and I will be reporting them! I should have just bought a American Express Gift card! Who needs the headaches!

totally disagree i have had my greendot card for about 2 years with direct deposit and have had no issues. the only time i've had a problem is at the gas pump and that's because most all prepaid cards do not work there. i pay my bills online with the online bill pay and everything absolutely a great card

tengo una tarjeta que no puedo registrar, por que cada ves que doy mi fecha de naciniento no acepta mi fecha entra otra y ago el intengo ya mas de 6 veces y aun no puedo usar el dinero depositado a la tarjeta. y menos en las llamadas es lo mismo . es algo que no usaria mas. y quiero la devolucion de mi dinero

Green Dot is fine until you have a problem. I loaded money onto card and paid bills. 3 of my payments were double charged I guess due to glitch and as a result one of my credit card payments was declined and that credit card closed my account and I lost an $800.00 credit line. The credit card company told me that if I could get a letter from Green Dot explaining it was their fault and not mine, they would consider re-opening my account. Green Dot said they wouldn't do that. It was their error and they refuse to help. Run far away from this company. As fast as you can.

Greendot is a scam...PERIOD! This company is backed by its own private financial institution and is exploiting the system by charging people a fee simply to make a deposit to their bank. Then they get a small fee from merchants every time the cards are used. Of course, these fees are then passed on to every consumer because they are included in the price of the products we all buy (just another way bankers are destroying the economy). Greendot also uses the daily balance that accrues as an asset instrument that can be leveraged against, and thus they can lend out 90% of whatever people deposit into their bank. This is why they will never refund the money in a timely fashion. You put cash on the card instantly, but it takes two weeks to get the money returned, even if you realize that you have purchased the wrong card and immediately return to the store and attempt to exchange it. You also cannot use a Greendot card to purchase a Greendot card (total scam!). The reason Greendot has such despicable customer service is because they are not actually offering anyone a product or service, they are only offering ACCESS TO A PRODUCT OR SERVICE. If they were truly intent on offering a service then there would be Greendot stores all over the United States. Now, since they are only offering access, this enables them to wreak havoc in the market by assuming a great deal of risk, but not actually taking responsibility for that risk. This means that they specifically target those people who are generally needy, such as young people in college who need help from parents, or low income people on welfare or social security who may not be able to get a regular bank account. Or people who are criminals or fleeing from the law. Or simply somebody who just needs a way to purchase something online but doesn't have a credit card, or can't qualify for one. Any company that is designed specifically to take advantage of the devaluation and degradation of any system will naturally be run by criminally minded ###. Just as unfortunate is the fact that the majority of vendors are all too happy to oblige these companies because it guarantees them a piece of the action. This then ties up consumer cash to the extent that the Federal Government is willing to subsidize the operation because this allows them to keep tabs on everything, and can stick it to the people by dangling a carrot in front of the retailers and banks. The quid pro quo is alarming, and other more reputable companies such as Paypal are jumping into bed with Greendot but refusing to honor their pledge to clients when something goes wrong, as it so often does. GREENDOT BELIEVES THAT THEIR TERMS AND CONDITIONS PRECLUDE THEM FROM LITIGATION, BUT THEY ARE SORELY MISTAKEN. I WILL BE FILING A SUIT AGAINST GREENDOT IN THE NEXT FEW MONTHS, SO ANYONE WHO HAS ANY INFORMATION THAT THEY BELIEVE WOULD BE HELPFUL YOU CAN WRITE TO (bloggerdoc@hotmail.com), SINCE, WHEN I AM FINISHED TAKING THEM TO TASK AND SETTING PRECIDENT IN THE COURTROOM, THERE WILL BE THE INEVITABLE CLASS ACTION SUIT PENDING. TIME TO SEND THESE PEOPLE TO THE CLEANERS. I DO NOT INTEND TO SHUT THEM DOWN, JUST FORCE THEM TO COMPLY WITH PROPER BUSINESS ETHICS AS OUTLINED IN THE UNITED STATES CONSITUTION. GOOD LUCK, ONE AND ALL.

received a greendot card as a gift. when the automated phone system asked for my social security number, that was it. i hung up. it's not worth the $100 gift to have my identity stolen (presuming i could access the 100 bucks!). now i wonder whether i should tell the person who was nice enough to give it to me. i suspect it was something he didn't want either.

I put $110.00 on my card to make 2 purchases of approx $52 each from different sites, after trying to place the 1st order and getting declined due to bad zip I corrected it and it declined again. When i checked my dot acct it shows 2 trans and no money left. WTF! then the CS rep said 2 weeks to clear after i screamed at the Indian she said 2 days, still WTF! If it is declined due to bad zip or other info then it should not hold up funds... Getting rid of the thing after i get me cash back.

Hello pls I need your help about my account I sent money to someone and I lock my card afterwards then I got a message from greendot says my account was blocked for further review pls help me out about this the incident occur on 06/03/2023 4:03pm

Can't access funds from a lost card

I brought your product in Walgreens, I peeled the wrap you put onto the card and after I peel it off, all the digits on the card including the expiration date were smudged and not seeable. I put 20 dollars in the card while paying 24 dollars in total. I would like to recieve my 20 dollars back. Please contact my email johnamaya651@gmail.com

i purchase 6 green dot cards from cvs and thislast card is not working I put 60$ on all the cards but this carf ending in 0268 exp 03/24

Received my IRS deposit on my green dot account and they blocked account for further review I have summited my ID and they keep saying they are going to unblock it and nothing yet only empty promises from this company.

My account was compromised with charges.Locked.ID was sent

No response. My e mail is jackpom15@gmail.com

I had my card stolen I wanted my money transfer to my new card it has not been transferred yet

I am disputing 4.00 balance on an unused card that I purchased, I have been charged a lot of fees on this green dot card...I also have another unused card which I purchased but have not activated yet. How do I get a refund on that?

Greendot As blocked my account due to address change but I've lived in the same residents for 18 years they have made me submit a copy of my driver's license said it would be 2 days it is now been 4. They said that my documents were blurry so now it will be another 2 days. 6 days Without access to any of my money I have $0 in my pocket. Ridiculous