Green Dot Reload`store needs to be taught how to sell them!

J
This review was posted by
a verified customer
Verified customer
Review updated:

3 out of 4 times that I go into the cumberland Famrs on River road In Stafford Springs,Ct.06076 They are unable to sell me a reload card. I have to end up traveling to get a reload. I feel that the green dot should now be offered in this store if they do not know how to do it! Today the store manager was there and they could not figure it out... Thats SAD!!!

  • Updated by bruceouellette · Mar 03, 2017

    I have tried to contact customer service for two days now at Green dot bank but get put on hold for hours at a time
    and can't get thru to talk to someone.

  • Updated by Kevin Louis Terry · Jun 06, 2017

    I sent your company the required documents to receive my replacement card 2 weeks ago but still have not heard from anyone or received my card. I spoke with Rafael about this issue and would like for someone to contact me ASAP ...Kevin Terry [protected]... Thank you

  • Updated by lindasherrod · Mar 19, 2018

    Can someone help me out here, because it is know use for me to have a green dot card if I can't have family members and friends from other states to send me money on the greendot moneytpak . when I can't even create moneypak secure login.

  • Updated by lindasherrod · Mar 19, 2018

    everytime I call customer service the phone hangs up

  • Updated by lindasherrod · Mar 19, 2018

    I keep posting my complaint and hitting submit and it keep asking me to submit my complaint in I'm doing . why is it so much trouble to do this or to create a secure login

  • Updated by Kris L Williams · Jul 03, 2018

    I just want my money I need my account unblocked!

  • Updated by Todd50m · Mar 02, 2019

    Took the day off to wait for the card thinking it was being stolen but FedEx, postal service and UPS said there were no packages in transit to me at all! Wtf are these idiots think they are doing?
    Gonna lose everything!

  • Updated by Yvette Sanders · May 06, 2019

    Social Security was place on card now its restricted I was asked for drivers license it was sent. Now homeless need by $1313.

  • Updated by Yvette Sanders · May 06, 2019

    Bathsheba Gibborim is name account under I need them to release my fund asap

  • Updated by Rex a flack · May 21, 2019

    I don't have a card from Green Dot so how can I access the accounts if I send my I'd

  • Updated by Sherryand · Jul 03, 2019

    I need hlep get my money

  • Updated by Ardella Mckinley · Jul 07, 2019

    Need my account unlock

  • Updated by Labowie · Aug 05, 2019

    Someone I didn't no took my money. It was my tax refund. I didn't give my okay and would like to b refunded.

  • Updated by Helen Cobb · Aug 30, 2019

    Please unblock my account I need my money back

  • Updated by msleanna_xoxo_ · Sep 28, 2019

    Warning: do not purchase a walmart money card because if for some reason you can not register it. It is impossible for you to recieve any of the money you put on it back. They will tell you to call that you need to call the number on the back of the card for any issues. The number on the back of the card is auto mated and there is nobody to speak to. When you call the 800 walmart number they tell you that you need to take it to the store for your return. After you sit on hold waiting for over 12 minutes for customer service to pick up the also try to refer you to the number on the back of the card. If you ask to speak to the store manager they also refer you to the 800, the number on the back of the card. This is after the 800 transferred you to both the number on the back of the card and green dot. After going through all this and have not been helped if you ask for the number of the "market manger of the store" which is what every other customer calls a distract manger. They refuse to give you both his name or office number for safety reason. I didn't ask for his full name, cell number or home address or even where his office was how is his first name and the office phone number a safely issue. I have worked in retail for over 30 years as everything from a part time associate to a store manager and have never refused a customer the number to the distract manager "market manager" nor have ever fought giving them the customer his name and number to his office and i have certainly never hung up on a customer who has asked for that informion. Why would i want to speak to corporate when the have absolutely no idea no idea what happens day to day in a store nor do the care about one customer in that store. I was completely given the run around all morning and still have not recieved an answer about how i will get my $75 back

    THE WALMART MONEY CARD IS A SCAM FOR WALMART TO MAKE EVEN MORE MONEY OFF THE CUSTOMERS AND THE WAY WALMART RUNS ITS CUSTOMER SERVICE IS SO UNETHICAL AND UNPROFESSIONSAL IT ALL MAKES ME REMEMBER WHY I SHOPPED AT TARGET ALL THESE YEARS.

  • Updated by msleanna_xoxo_ · Sep 28, 2019

    Is a scam

Responses

  • Su
    SugaKasie May 03, 2020

    I can't get my money out I need it to pay my bills & get food. Unless you are going to pay them and get me food.

    0 Votes
  • Ri
    Richard 1963 Apr 25, 2020
    This comment was posted by
    a verified customer
    Verified customer

    The card was blocked for no apparent reason and my family depends on me.
    I am so pissed off and frustrated, you can't
    talk to a live agent, this is so depressing.

    0 Votes
  • Am
    Amanda Crews Apr 25, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I filed a dispute when an unauthorized bill pay in the amount of $690 was withdrawn from my account. My dispute was denied and I want it appealed I have evidence that the transaction wasn't authorized. And if I do not get my money back I will be contacting my lawyer and suing green dot. Some one needs to handle this matter asap...

    0 Votes
  • Ke
    kedriab Apr 22, 2020

    please help can't log in online

    0 Votes
  • Fr
    Fran42 Apr 14, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I have an unclaimed money form for government funds that were loaded to my green dot card while I was incarcerated and now that I have been released I need these funds as soon as possible

    0 Votes
  • Ya
    Yaro Sutton Apr 13, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I want to know why my wife's card is blocked. She is trying to pay our rent but cannot because her card is suspended and now no deposits will go through. There is nothing wrong with the card and we need to have this done ASAP.

    0 Votes
  • Da
    Darlene C Mar 14, 2020
    This comment was posted by
    a verified customer
    Verified customer

    My account is locked sinceb11/2019. I have sent in required documents 11 times.Every time there is anotherbexcuse and no one says the same thing. I even had returned 2 things and the money was credited...GD kept that too. Now there are $200 in charges. This is crazy. They cash a check and keep my money...

    0 Votes
  • Mi
    Michelle king310 Jan 27, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Walmart green dot card lock my account when i called they refuse to give me information said to submit fraud form but inorder to do so i need money pack number which they never told me which one it is Michelle king walmart green dot card i have over $ 800 on it

    0 Votes
  • To
    Tonya Boyd Dec 25, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am trying to dispute 2 transaction on my account that i dont recognize. I can't access my account cause they block my account. What process do i need to do to dispute this transactions for recover my funds back to my account

    0 Votes
  • Xa
    Xaviea Dec 09, 2019

    They locked my account an wont give me my money this has been going on for over 2weeks and they aer not helping me get this solved at all they say someone will call me bacl an no has i dont ever want any thing to do with green dot ever again they have customers serves for what cuz they dont do [censored] to help at all an this is [censored] if u ask me.

    Comments

    0 Votes
  • Ch
    Charlie84 Nov 26, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My greendot debit card got locked about a year ago and I needed to upload a picture of my state I.d which I have now but when I put the 16 digit card number in it keeps saying card is invalid... And I forgot my email and login info so what can I do

    Comments
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    0 Votes
  • Sh
    Sheila Withers Nov 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I bought a card at food Lion, now I need to change my phone number and my email, I called the number and i can't seem to talk to a live person

    0 Votes
  • Te
    Terri thayn Nov 05, 2019

    I put 140.on my card to day and used it for a movie 3.99 so why did u take 39.99 and 37.99 to day forom my prepaid card.i am getting really sick of you guys taking my cash.i would like my cash put back now thank you

    0 Votes
  • Kr
    krjess23 Nov 03, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I've been trying to resolve an emergency with my card since last night. I've repeatedly asked for calls from a supervisor and have not heard from anyone yet. If I don't hear from someone from GreenDot shortly, this can turn into a very bad medical emergency. This is a life and death situation

    0 Votes
  • Ke
    Kelly Luke Nov 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I receive my child support and my pay check thru direct deposit. I get both on Friday and I don't get either until the following Tuesday why is this? You advertise 2 days early should say 4 days late.

    0 Votes
  • Gi
    Girard johnson Oct 13, 2019

    I bought your card October 4th I've been trying to register it since then he won't let me register it

    0 Votes
  • La
    Latonya Ewings Oct 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I advise everyone reading these reviews, run run fast as you can. These people find someway to steal your money and block your cards, they need to stop selling them. I was told I would get a refund, it's been 2 months still nothing and can't get in touch with anyone.. SCAMS

    0 Votes
  • Ms
    msleanna_xoxo_ Oct 07, 2019

    Thais card is a acan and inwamt my $75 bsck

    0 Votes
  • Ro
    Roblow123 Sep 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    please help me figure this out I just got the car today it is the unlimited Green Dot card please help me with the website as well

    0 Votes
  • Je
    Jeffrey Montgomery 1 Sep 11, 2019

    Forgot username and password I put the information in and tells me wrong information

    Comments
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    0 Votes
  • He
    Helen Cobb Sep 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I need my money 😭😩😩😩😩

    0 Votes
  • Ta
    Tasheanna Aug 31, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I need my money

    0 Votes
  • Am
    Amparo1970 Aug 21, 2019

    Purchased a money pack I sent to my son and now turns out that somebody used it it was 150.00 I need a answer asap

    Comments
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    0 Votes
  • Ap
    April9290 Aug 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My card has a block on it and I need my money that's on it. It says I have to upload my id I been trying to for almost a week now it won't let me every time I type in my card number it doesn't load

    0 Votes
  • La
    Labowie Aug 11, 2019

    Someone took my tax refund and I like to be refund. It was not me nor did I give my approval

    Comments
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    0 Votes
  • Ta
    tatianna beckford Jul 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am writhing this to complain
    Why cannot have undocumented immigrants use green dot card without to register with a Ssn
    That is very stupid

    0 Votes
  • Ka
    Karlee Henderson Jul 27, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I just got my first deposit on my card and y'all blocked my card. I have bills to pay this isn't right to block someone I need a refund on my money BC y'all trying to take my money this is all I have I wait every month for my money

    0 Votes
  • Ar
    Ardella Mckinley Jul 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Having a problem uploading my ID so that I can unlock my account please help me unlock my account send a link to my email address at [email protected] for a document upload

    0 Votes
  • Sh
    Sherryand Jul 10, 2019

    I need yall hlep get my money

    0 Votes
  • Me
    Melvina Metoyer Jul 06, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My name is Melvina Metoyer, I'm enrolled in the ASAP direct deposit and I'm trying and wondering why they won't release my [censored]ing funds today. June 27, 2019 4:46pm.

    0 Votes
  • Dp
    Dpjohnson714 Jul 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hi there are 3 or or maybe 4 recurring payouts I don't no what they are.they are for like 39.00 dollars and 2 dollars and 49 I didn't buy any of those things.please help thanks David johnson [email protected] [protected]

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    0 Votes
  • Ke
    KendraAckerman Jun 26, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have called multiple times the first time was 3 weeks ago no response. I put 500 cash on two different cards, but I can't even get them in blocked for use in person, have sent pics of my I'd multiple times . If I don't get a response I'm calling the attorney general in California and reporting this. Class action. my case is # [protected] & [protected]

    0 Votes
  • Ce
    Cedric Evans Jun 17, 2019
    This comment was posted by
    a verified customer
    Verified customer

    They want just put my money back on my card...they no my email address in still want let me no whats going on...$274.°°DOLLARS

    0 Votes
  • Jc
    Jcmart77 Jun 15, 2019

    Card cancelled before new card arrived and I was told 3 days for the new card now it's 7 days can't speak to someone in charge of was refused to do so. Was informed by cash app that I need to dispute a transaction

    0 Votes
  • Re
    Rex a flack May 27, 2019
    This comment was posted by
    a verified customer
    Verified customer

    March7 2019 they told me I had three accounts three one of which was oxerdrawn 15.00 I didn't open them I called back a month later they said there had been a security hold on the account is since Feb 2019 I nfo they didn't offer the first time now they want me to send copies of my I'd to verify my identity
    I do t was t to see d. Y I'd to tg m

    0 Votes
  • Ve
    Velesia King May 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Why haven't you posted my direct deposit?

    0 Votes
  • Yv
    Yvette Sanders May 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I had my social security placed on card. Now it is restricted greendot want to review drivers license I have heard nothing its going on three days I can not get my monies for food clothing or my rent $1313 is just on this card I cant use I need social security funds right away

    0 Votes
  • Jo
    Jonathan Welch Apr 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hi my name isJonathan Welch I just wanna know how my money keep coming up missing from my card due to something online that I have know idea what's going on I just realize what's going on but I really need my money and I really would be more then pleased if someone help me thanks

    0 Votes
  • Dk
    Dkindell Apr 07, 2019

    I purchased a prepaid card and after activating It my car was blocked after they took $7.95. I can't upload my id on the website that I was directed to use. I just want my money back! I work too hard for my money to let it go to waste.

    0 Votes
  • Ib
    Ibn Alston-lewis Mar 21, 2019

    I am trying to give you all my ID hey Jen so y'all can open my account

    Comments
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    0 Votes

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