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4.3 5390 Reviews

Green Dot Complaints Summary

135 Resolved
883 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:15 am EST
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Green Dot green dot moneycard

My children received a Walmart GreeDot Money card for Christmas and were real excited, but that is when the excitement ended! These cards should be outlawed. To use these cards you MUST use your social security number and it takes 7-10 days to activate before you can use them, tell that to a 10 year old boy. Walmart says these are not their cards, but it has their name logo on it and they accepted this company to seel their product, so they should take some responsibility, but they won't. We asked for refund (with receipt), they said NO. We asked to exchange for items or their own store card credit, they again said no! You must read the humdreds of complaints on the internet abou these cards, they are not favorable. So, we threw these cards in the trash just as Wal-Mart likes. Beware, READ the fine print before you buy these cards for anyone to use. This is the first bad experience I had with Wal-Mart and hope it is the lasts. Shame on Wal-Mart!

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Green Dot Corporation
, US
Jan 04, 2011 6:12 pm EST

We do apologize for your experience and the misunderstanding with our product. Our cards are reloadable prepaid debit cards and not gift cards. They are financial tools that are meant to be used over and over again. We have made every effort to clearly disclose on the package that these are not gift cards and that personal information is required to activate the card. Additionally, there is a temporary card included in each package that can be used immediately upon successful activation and until the permanent card arrives in the mail. We understand our card may not be for everyone and customers can request a full refund by calling the number on the package.

We will send you a direct message to assist you with processing a full refund for your cards. Thank you for bringing this to our attention.

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11:29 am EST
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Green Dot loss of funds :ruined christmas for one unprivelege child who name wasn't on the angel tree

I was unable to receive my from my prepaid debit card from one of the local atm, but the funds was deducted from my account. I thought to myself how can this be possible when my debit receipt says declined 0.00 funds received.I contact the Atm provider and they sent a technique support person out to check the machine and call the bank. When he called the bank the bank personnel said the funds was not collected from their merchant and that I need to contact my card holder they are responsible for my money.. So I did! But I didn't get any help at all Thanks to Joycelyn @ Walmart Customer Support line [protected]. They have stole my money and ruined Christmas for my son. She didn't even trying to contact the bank to recover my funds or nothing... I WANT INFORM PEOPLE EVERYWHERE DONOT BUY OR USE YOUR WALMART DEBIT/CREDIT CARD BECAUSE I GUARANTEE THEY WILL STEAL YOUR MONEY RIGHT FROM UNDER YOUR NOSE... IT SUCKS! NOW MY SON HAVE TO LOOK AT AN EMPTY CHRISTMAS TREE . THANKS FOR NOTHING WALMART!

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5:16 pm EST
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Green Dot strees

I just wanted to get the card and pay my dishnetwork bill. The cashier at rite aid told me the card is activated to use. So I called dish and waited for 20 mintues and tried to make payment. I was told the card was declined. I went back in store and the store manager told me no refund even though the receipt does not state no refund on green dot card and have to get money back from greendot. I called them and message kept on saying to enter number. Finally I fumbled through different option and was asked all my personal information etc and finally someone came on line and told me while it is being activated she told me about promotions etc. I snapped back and told her that this is the last time I ever use the card. Please spread the word. The company is so sad that it does not even have a complain form online. We are the only one who can teach this #ers a lesson. Stop getting card. And when I went back in to add more funds the fees had to be paid again.

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marina_12
Los Angeles, US
Sep 30, 2013 10:23 pm EDT

My dear, it's a pre-paid CREDIT CARD. They need all that info they are required by law to get that info from you... ANY company offering a pre-paid credit card or regular credit card will ask you all that info. The law has them do all that because of the attempts of money laundering people do with them... Think about it, if they didn't ask people could funnel money from point a to point b with no problems -- of course a lot of people would just pay their bills, but there are those who would use it to funnel ill gotten gains... I have a green dot card, have had it for years. Not a scam. I use it every month.

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DarthDraconis24
Phoenix, US
Aug 06, 2012 6:42 pm EDT

I fully agree. I bought a Green Dot Moneypak card and tried to activate it but the number is nigh impossible to find! I HAVE the receipt AND the card. Problem is, the card says to use the number on the receipt, the website says to use the number on the card...and NONE of the numbers are being accepted. (Despite saying they're open 24/7, the phones are apparently only manned by useless robots who cannot help you, and tell you to call back during OFFICE HOURS). So, after fumbling through the website with almost NO clear instructions on it, I found a different phone number, which is their help line, and guess what? THEY are closed too! I hereby declare a lifelong boycott of Greendot Moneypak on my end, and will recommend to all my friends and relations to NEVER EVER use Greendot for anything, as well!

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12:56 pm EST
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Green Dot fraud

Green dot is a total fraud! They offer you 0% absolutely no protection! Never use them always choose a secure sender like western union, paypal. Etc. Once you have paid with green dot you have no protection or room to dispute anything! You have no proof that you paid for something and no recourse if you have been ripped off. Again never ever purchase a green dot money pak. They should be ashamed and shut down for such poor business practices. A contributer to fraud like green dot will not be in business long!

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kacey327
Belleville, US
May 04, 2012 11:44 pm EDT

i have had a phone call saying we won X amount of money and all we had to do was purchase a green dot card. now they are still telling us that fed ex will be at our address before noon with a package? anyone had this happen i think it might be a scam

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Ms. Washington
Apple Valley, US
May 26, 2011 5:50 pm EDT

I purchase a green dot reloadable card which had already been use and when I called them they requested I send in the receipt and copy of the greendot in which i did and I am still awaiting a refund and arguing back and forth with them this is so BS and I will never use or recommend Green Dot to anyone its been over a week

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star84
Plymouth, US
Jan 29, 2011 8:10 am EST

GREENDOT MONEYPAK SUCKS! AGREE, NO PROTECTION WHATSOEVER!

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johnjojohn
Arvada, US
Jul 09, 2010 11:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i called them 4 times on friday and was told and would be another day got mad and all of sudden they had my money for me

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johnjojohn
Arvada, US
Jul 09, 2010 5:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ive used a moneypac and the numbers after i scratched the numbers arnt readable on wed wait one day on thurs fax them copy one more day fri well call you in 4 hours nothing no call

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3:12 pm EST
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Green Dot greendot premier card

My GreenDot Premier card expired at the end of October 2009. About two weeks prior to that, I was supposed to have received a replacement card. At close to the end of the month, I called Green Dot (which isn't easy; you have to jump through a few hoops before you can talk to a human being), got someone with a thick foreign accent to whom I asked the question, when is my card coming? She said you should have it within a few days. Well, it never came. I called again, reported the card as never having been received, was told it would be taken care of. Another 10 days went by. In frustration, I bought another card and had all sorts of problems activating and using it (finally straightened out yesterday, November 24, after finding out that the two previous customer service reps I spoke with had both entered the wrong date of birth and failed to correct it after I complained; finally, one of them had me activate the card by using the wrong date). I asked for the 3rd or 4th time about the replacement premier card and was told that the previous 2 or 3 people I'd spoken with on the other occasions had never reported it lost. So now the card is supposed to come tomorrow. I'm not holding my breath. Not only is this company difficult to deal with - you have to report your card stolen before you can even talk to a rep, and even then you must know the card numbers - every rep you speak with tells you a different story and half the time their accent is so thick that you can't understand them (and sometimes they can't understand you either). I've signed up with a different company and am hoping I will have a better experience. These people are so slipshod, three people are not able to handle a simple customer service matter, they can't get your date of birth straight, and forget the damned website, there is no help there at all. A lousy company taking advantage of people like me who can't open a bank account because the banks unfairly charged me with huge overdraft fees, refusing to waive them even though the original problem was not my fault.

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anonymous_anonymous
Beverly Hills, US
Mar 06, 2010 5:31 am EST

Well basically the card was sent out from their facility because you were informed that ir;ll arrive 2 weeks prior to the expiration date. Sometime the problem lies with our Postal Service. Mails aren't coming on time or they are lost on transit. We should not blame them for this mess. With regards to the representative with thick accent, well we all know that most of US companies nowadays are outsourcing from foreign countries to cut on their expenses.I hope everything works well with your card

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3:39 am EST
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Green Dot theft by telecommunications

We have and email address for this Marilyn Ritchie in our files.

I received a check in the mail for 962.35 for a grant and to me it seemed legitmate. I did as asked and sent 400.00 via a greendot money pak and this check bounced my account and now I am worse off.. Marilyn Ritchie is the one who sent this check so please beware.

I am pressing charges and I WILL get my money back from this.

I'm also filing complaints with the BetterBusinessBureau, the Attorneys General Offices in Texas and California, as well as the Office of the United States Postal Inspector.

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johnnyoffice30
, US
Apr 21, 2010 7:16 pm EDT

LOL! My wife and I just received one of these scam checks in the mail and I just notice on top that it says, "CHAHIER'S CHECK" not cashier's check. What a maroon...

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Tracy Oakley
Albany, US
Feb 26, 2010 8:32 pm EST

I received a check today from Marilyn Ritchie from the Mcdonalds French Fry Trust. Check came from Banco Popular in Chicago, Illinois. Also stating that it was a grant fro the amount of $10 thousand dollars. Wanted me to send her a 4.08 commission. I'm tearing up mine.

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Uptown
New York, US
Feb 22, 2010 10:04 pm EST

i RECEIVED A CHECK FROM THIS PERSON CLAIMING THAT THEY HAD A GRANT FOR ME FOR THE AMOUNT OF 10, 000. i WAS very fortunate i did lose not any money... after i deposited the check i decided to look in to this company on the internet. I found all the complaints and i called my bank and they were able to stop processing the deposit so no informationwas given to this person. I am not working and my financial situation is very bad. But thanks god nothing came of this... thank you to everybody who have share their esperience so others like me where able to avoid being scam. the check was issued by bank of america... gotta say the check looks very real.

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J. Blount
Hilliard, US
Feb 10, 2010 10:16 am EST

My check came today, for %965.33. Asking for 4.07% ($407). It is also from Marilyn Ritchie. Supposedly mine has N & W Enterprises on the check, too. (Under signature) I even looked to see if N & W Enterprises exists. I found nothing on that company at all. It's from MoneyGram Payment Systems, Inc. PO Box 9476, Minneapolis, MN 55480. I was suspicious, to begin with. after searching & finding this site, I'm more than convinced it's fake. I'd suggest making a copy of the check & letter. You can then contact the FBI & send them a copy. If we all do this, then the scammer may just be caught.

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Wisegal
Rockvale, US
Feb 06, 2010 10:40 pm EST

I just got the so-called "Official Check" [protected] [protected] [protected]
RIPPED IT UP and hope they get their karma for scamming people

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Luis Miranda
Clovis, US
Jan 25, 2010 8:40 pm EST

I have a check for 944.00 from supposely greendot aid plan, marilyn ritchie saying that i have a grant for 10, 000.00 and waiting in an office. I did in fact sent the money pak for 404.00 which was going to be her commission but canceled it after i saw this complaints, can some one help me, or who can I contact so i can be able to fix this issue. Dont want to make a mistake and end up losing money from my pocket. If some can help email me at luismiranda89@hotmail.com

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michelle Flachmeyer
Hutchinson, US
Jan 24, 2010 9:49 pm EST

I just got a check for 1, 509. 75 on Jan 16 of 210 form Marilion Ritchie what a jerk how can they get by with this crape people should get what they have comeing to them this is a joke let's hang this idiot mine is signed by Mark briggs he the one on the check notery.

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Juliana James-Thomas
Tulsa, US
Dec 23, 2009 3:46 pm EST

I am a long time mortgage professional, specializing in comprehensive financial analysis, helping borrowers get the very best home loans at the best terms for their specific situations and goals.

Yesterday a client called and asked to come see me this morning. After discussing his file here he said he wanted to ask about something unrelated to his loan. He then showed me a check from E & W Enterprises, drawn on US Bank. The check has the usual watermarks and graduated color background. The check was signed by Jennifer Marlo and the letter accompanying the check was signed by Marilyn Ritchie.

The letter states that recipient has been approved for a grant in the amount of $10, 000. The commission to Ms. Ritchie for securing the grant is represented to be 4%, i.e., $400. Ms. Ritchie goes on to tell the recipient to deposit this preliminary check in the amount of $944.55 into his bank account. Then, pay the $400 commission via a commercially available Greendot card to Merchant ID#8549. She states, once that's done the balance of $9, 055.45, which is "waiting in our office" will be sent via overnight air express delivery. Until then the balance of $544.55 is his to spend however he likes, she wrote.

I'm a strong believer in there being no free lunch and if it sounds too good to be true then it almost certainly is. I trust people but even after reading the fine print, always find ways to do independent research to validate information BEFORE signing anything. I try to educate my borrowers to do the same.

After reading through the letter I warned my client that even if it were an authentic check, running it through his bank would give the sender his bank name, account number, and routing information. That alone was a great concern. So, the first thing to do would be to call US Bank and determine whether the check was authentic with sufficient funds in the account to pay it. If so, perhaps there would be an argument for presenting it directly to US Bank for cash.

Well, there are no US Bank retail branches in Tulsa so we called the closest one listed, in Joplin. The manager there said they're familiar with this scam but that the checks she's known of have been written on a Bank of America account.

I gave her the routing number [protected], and learned it belongs to First Interstate Bank in Helena Montana, not US Bank at all.

There have been charlatans, criminals, con artists and crooks probably for as long as there have been humans, but this scam is especially offensive, with our country in a tenuous but apparent growing economic recovery, so many people out of work and at holiday time too.

The US Bank branch manager agreed to accept a copy via fax and put in motion all the legal action available to the bank. Since the US Postal Service is involved we're notifying the US Postal Inspector General, the US Attorney's office, Minnesota, California, and Oklahoma's Attorney Generals, the Better Business Bureau, and FBI.

After all of that I wanted to take a minute to post here. I hope it helps prevent other victims as well as catching and stopping these villains.

Sincere & Warm Regards,
Juliana James-Thomas
Senior Mortgage Banker
jjames-thomas@1stcapitalok.com
[protected]

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kathi2009
, US
Dec 19, 2009 5:49 pm EST

I too have a check in my hand. Thank you for posting this awareness, I just ripped it up.

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cherub
Hatfield, US
Dec 18, 2009 9:54 pm EST

Thank You for posting the info on this scam. I was very leery when I received the check since my husband got scammed out of almost $1900 a couple of months ago by a ### on craigslist. My husband was just trying to look for work since he got laid off his job and that money we had to pay for the scam wiped us out of the little bit we had. Now we are really struggling because of it and this check looked real good right now, but I am now very untrusting of anything. I sure hope they get caught and locked up. But if not, it gives me great pleasure to know they will burn in Hell for eternity for what they are doing to innocent, struggling, hurting people.

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7:19 pm EST
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Green Dot [redacted]

My husband and I received a GIFT card for our wedding gift from people at work. It was purchased at a local Walgreens Store. The pre paid visa/ gift card was IMPOSSIBLE to activate. I called the number on the card, and the automated system kept telling me "I do not understand what you are saying". It would not activate the card without me releasing a great deal of personal information. When I tried to supply it, I kept getting "I do not understand what you are saying". After many failed attempts to activate the card, my husband called them. He had the same problem! He called back again and had to FUDGE the system in order to get a customer service representative. The CSR told him they needed his social to activate the card, and tried to get him sent a re-loadable card (WE DIDN'T WANT THIS, we just freaking wanted to use our gift card [censored]). To make a long story short, the company makes it impossible to activate the card, the automated system plays dumb and hangs up even when you follow the commands correctly, and the company is a SCAM. The rely on people not being able to activate their cards, clearly, that is how they make a great deal of money. Between confusing customers and charging RIDICULOUS fees every MONTH (even when you haven't used the card) and the user fees, this is a complete RIP OFF and I URGE everyone to get refunds and not deal with this company. Do not give them any of your business. What a despicable way to rip people off during hard economic times. Additionally, if you make the mistake of throwing away the plastic package it comes in, you may not be able to activate your card at all. Be careful opening the card, as there are numbers they require you to read off to them in order to activate the card. This number was ripped by opening the card. Once again, another way they can deny you YOUR OWN money!

I hope this company gets shut down. I am also writing to all companies that carry and sell green dot cards.

I HOPE THIS COMPANY GETS SHUT DOWN PRONTO!

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Hate Green Dot!
, US
Aug 29, 2012 3:41 pm EDT

My son received one of these cards for his graduation. Had a terrible time activating it. Told the woman NOT to send us a permanent card, as he was going to spend the $30 on the gift card, then leave for college. They insisted that it had to be sent to us, and it would cost us about $7 per month for every month he doesn't have at least $1, 000 on deposit. ARE YOU KIDDING ME? Here is a kid with no job, no money and no way to pay this. They didn't care. They said he would have to cancel it when it came. That was a joke. It took me three days to cancel it. They wouldn't even let me cancel it for him, even though he was away at school, and I was the one who activated the card. What a freakin' pain in the butt. Rep suggested I make a conference call with him. Right! Had to be creative to get it cancelled. DON't BUY THESE CARDS!

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sammycat13
, US
Mar 16, 2012 3:27 am EDT

next time try using a coin to gently scratch off the coating and not your one tooth, ###!

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10:04 am EST
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Green Dot - unable to fund paypal

Purchased two Green Dot MoneyPak cards on October 27, 2009 in order to fund my PayPal account as advertised. I was charged $4.95 for each card and loaded $100 on one card, $600 on the other card. I have the receipt from the merchant (CVS) showing that they activated the cards. I returned home and followed the directions for funding my PayPal account with...

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4:21 pm EDT
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Green Dot horrible customer service

They charged me $10 when I hadn't even used the stupid card. I don't even know what the $10 was for. In addition, when I went to add money to my card to use the same day the numbers on the MoneyPak where unreadable and I could not reload my card. When I called customer service to resolve the issue the three customer services representatives I spoke to were completely incompetent. I asked several times to speak to a supervisor and they would continue to lie and say the supervisor was on the phone and unavailable. I told them I would hold until they got off. They kept me on hold and a supervisor never came to the phone to resolve my issue. I did not get my issue resolved today and I have to wait to get my money back. When I asked for a complete refund, they told me I had to call back. Why. Give me my D___ money back. If you can't help me, send my complete refund in the mail. How hard is that. I shouldn't have to call you back for something like that. I am sure I am not the first person to have this problem and yet they seemed to not have any clue or idea on how to fix it immediately. I am so irrate over what I went through with them today it is ridiculous. I mean what is it with these stupid people. I don't have to spend my money with their company. They act like they are doing me a favor--NOT! I am tired of getting poor customer service when I spend my money. I swear if I have to speak to another one of their representatives about getting all my money back it will not be pretty.

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murrietagurl26
Murrieta, US
Oct 14, 2009 4:11 pm EDT

earlier this year I purchased a green dot pre paid card well I needed to use it again yesterday to pay my insurance so I called to ask what the status of my account was and they said it was overdrawn by $9.90 ok that's fine they also told me if I added the funds to my account using a money pak I could use the account. Well I go to the store I purchased a money pak and the card that I have does not match my account number and now I can't get a refund on my money and my insurance is not paid. This was the hugest inconvenience I have ever experienced in my life! i have to either choose to get a refund wich will take 7-10 business days or add the money to the card and wait for a new card to come and since my insurance was not paid my policy has been cancelled. I am furious right now someone has to stop them.

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PRINCESA_2U
Panama City, US
Oct 22, 2009 4:12 pm EDT

MY HUSBAND WORKS OUT OF TOWN SO HE GOES AND BUYS 3 RELOAD CARDS AND CALLS ME TO GIVE ME NUMBERS TO ADD TO MY CARD. ONE WAS FOR 300.00 AND 2 FOR 500.00. I LOAD THE 300.00 ONE AND THEN IT SAYS I CAN'T LOAD THE 2ND ONE FOR 24 HOURS BECAUSE IT CAME FROM WAL-GREENS. SO THE NEXT DAY I TRY TO LOAD IT AND THEY SAY IT HAS ALREADY BEEN LOADED TO ANOTHER CARD THAT WASN'T MINE. THEY PUT ME OVER TO LOSS PREVENTION DEPT. AND THEY TELL ME TO FAX COPY OF RECEIPT AND RELOAD CARDS AND IT WOULD BE PUT BACK ON MY CARD WITHIN 2 BUSINESS DAYS. SIX DAYS GO BY AND THEY KEEP GIVING ME THE RUN AROUND SO I THREATING TO GET A LAWYER AND THEY PUT SOMEONE ELSE ON PHONE. SHE THEN TELLS ME BECAUSE MY "GREENDOT" RELOAD CARD WAS USED ON A ACCOUNTNOW CARD THEY ARE NOT LIABLE. I ONLY HAVE A GREENDOT CARD AND THEY REFUSE TO GIVE ME INFORMATION ON WHO HAS THIS ACCOUNT THAT MY 500.00 WAS LOADED TOO AND NOW MY POWER HAS BEEN SHUT OFF AND I HAVE 7 KIDS HERE. THE POLICE JUST TOLD ME TO FILE A CIVIL ACTION ON THE COMPANY AND I'M GOING TO DO IT TODAY. THEY TELL YOU IF YOU LOAD 1, 000.00 OR MORE IN A BILLING CYCLE THEY WAIVE THE 4.95 FEE THAT MONTH AND SHE TELLS ME ON PHONE THAT THEY ARE GOING TO CANCEL MY CARD FOR LOADING 1100.00 THIS MONTH. ISN'T THAT WHAT THE CARD IS FOR TO LOAD MONEY AND PAY YOUR BILLS? IF ANYONE HAS BEEN RIPPED OFF BY THIS COMPANY PLEASE EMAIL ME AT PRINCESA_2U@HOTMAIL.COM CAUSE I WANT TO GET A CLASS ACTION LAWSUIT ON THEM..THIS COMPANY RIPS TOO MANY PEOPLE OFF AND THEY ARE A SCAM!

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Green Dot fake check

I received a check in the mail for 960.45 for a grant and to me it sounded great as I like many Americans are having financial problems, I did as asked and sent 400.00 via a greendot money pak and this check bounced my account and now I am worse off.. Marilyn Ritchie is the one who sent this check so please beware, and hopefully if ANY of them are reading this to get a laugh, I AM pressing charges and I WILL get my money back from this.

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Angela root
Medford, US
Dec 31, 2014 11:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Never was able to access any monies from card. Tried loading pay pal web site acted funny skipping through pages then on second attempt stated money already been used. I have receipt w activation amount m transaction id#
Please help

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Bernice Ruffin
Lisman, US
Dec 22, 2009 10:10 am EST

i recieved a check for 979.45 and like most Americans i was excited to know i had a free money grant. I did as they asked and deposited the check. I deposited this check into my account and it bounced my account. Now the bank wants me to pay these fees that are out of control totaling $127.00 for money i didn't even recieved. Marilyn Ritchie is who sent this to me and if you recieved something like this than beware of this fake check going around. i'm glad i didnt send them the money requested 400.00 thru green dot.

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Green Dot Corp.
Monrovia, US
Jan 02, 2015 1:26 pm EST

We apologize for the inconvenience. If there was an issue with a MoneyPak you purchased, you can get help at https://www.moneypak.com/Help.aspx -Green Dot

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Peggy Denniston
Rantoul, US
Jan 30, 2010 6:28 pm EST

Yes, I received a check also, both my husband & daughter told me to check on line about this check. Thank god we did and seen the complaints about the checks. We are in the same financial problems. So please DO NOT cash or deposit that chek

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R.S.B.
weston, US
Feb 11, 2010 8:12 pm EST

I hope that someone finds this Marilyn Richie and puts her in jail after she is made to pay all the money back that she took from hard working americans that don't have the money to be taken from them, some of us have house payments and food to buy with that money. I to will be pressing charges to this women.

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Meekins
, US
Nov 21, 2010 2:48 pm EST

Thank you for posting this! I also just recently received a check in the mail. Thinking it sounded too good to be true I decided to research the names online and came across your complaint. Thank you for putting this online and stopping me from making an awful mistake! I am also going to turn this check in to either the post office or the bank and report check fraud. Thanks for all of your help and I am sorry for all of your troubles. I will also keep you in my prayers!

Jennifer from North Carolina

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jschuhs
Louisville, US
Mar 03, 2010 8:01 am EST

I too got the same fake check. Please contact me if we can all rally together and put this Marilyn Ritchie behind bars for scam!

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wdw
Salt Lake City, US
Feb 26, 2010 6:37 pm EST

Boy am I glad that I did some checking. I wasn't sure about the whole thing the first thing I did was try and get the web address they gave and found that there was none. I sure could of use that kind of money and looking at all the comments so could a lot of people. I feel bad for some who got the scam. I came so close in doing the same thing running to the bank.

dw from Salt Lake City.

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brwneyes
Valley Center, US
Feb 23, 2010 9:54 pm EST

Thank you for posting this. I got my check today from McDonald's French Fry Trust. Sent to me by Marilyn Ritchie. I know that things were not adding up when reading it. I decided to Google is and this was the first sight I found. I have called the local police. I will be taking this to the post office in the morning alone with calling the FBI. Thanks again.

From Kansas
Didn't get scammed

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brwneyes
Valley Center, US
Feb 23, 2010 9:47 pm EST

Thank you so much for writing this. I just got my check today. Sent to me by Marilyn Ritchie. I have called my local police. I will be going to the post office in the morning. Not sure what else to do with it. Thanks again!

From Kansas
Didn't get scammed

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Green Dot cancelled immediately and refund check bounced

Purchase a Visa Green Dot prepaid in error thinking it was a Visa gift card. I realized when I got home and there was no card inside the folded cardboard. I called the K-Mart store where I purchased it immediatly to get refund but was told they could not give the money back. I needed to contact Visa directly. I called the (800) phone, entered the card number and spoke with a sales rep. She took my address and sent a check. THE CHECK BOUNCED! I didn't discover this until a week after and by then no longer had the cardboard with the activation number and there is no way to reach a person. All K-Mart could say was to call the Better Business Bureau.

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as5869
Montreal, CA
Sep 21, 2009 4:46 pm EDT

Wow, I can't believe Visa bounced a check!?!? Contact this company and see if they can help: Bustabill [protected] - www.bustabill.com

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Green Dot scam

I too received one of these checks made out for $949.22. I was suppose to return a 4.045% commission to receive "the big check" of $9, 050.78. At first thought wow! Is this from one of the grants that I applied for? Reading the portion about sending in a commission to receive yet more money did not sit well with me. This is from the same lady Linda Spaulding that everyone else has complained about. I am so glad I checked this is out online which brought me here. This is so bad. In times like these when people are struggling to make ends meat and here you have someone that is willing to put you out on the street and loose yet more money. How do these people sleep at night? Please let your friends and family know that if they get anything like this in the mail to report it and not cash it. We need to spread the word.
The envelope was post marked from Santa Clarita, CA.

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kbwife
Birmingham, US
Sep 09, 2009 2:38 pm EDT

I got the same check and letter in the mail. I was almost about to go and cash this check at a local Walmart. I was not about to go to my own personal bank. This is so sad that someone will try and get over on people and we are barely making ends meet. I hope this person is caught and sent to jail for this.

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Green Dot check scam

My wife received one of these scam checks in the mail for 958.22. The attached letter sent by a "Linda Spaulding" promised that my wife had been selected to receive a $10, 000 cash grant. This "Linda Spaulding" claims to be at the "Green Dot Grant Program" After checking around and doing some investigating online and finding this site. It is clear this is a BIG FAT SCAM. BE WARNED YOU ARE NOT GOING TO GET A GRANT OF ANY KIND THAT YOU DID NOT PROPERLY APPLY FOR!

The old saying "If it sounds to good to be true it probably is" was right in this case. What burns me is there are a lot of folks my wife and I included that could actually use money like this, and by the grace of God we did not get burned. DONT BE A VICTIM. The letter and check LOOK and SOUND legit, but it is a SCAM.

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Bemsie
Greensboro, US
Dec 23, 2010 7:31 pm EST

This is the second check I have received in 2 years and the first time I got lucky. I happened to stop a police officer and asked him if the check was legit and he told me if I went to the bank to cash it I could possibly be arrested for trying to cash a bad check. Everyone please beware, right now I believe we are all seeing or experiencing hard times! These checks always come when money is very short, but trust in God and he will help you out of any bad situation.

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Green Dot they are a scam/rip off

I purchased a Green Dot prepaid credit card over a year ago, and has never been able to use it, because the company always indicate that it is declined to any store, hotel, etc. and the customer is never able to speak with a representative to handle the problem. You are either placed on hold indefinitely or no one is available. It has been over a year now, and the money I placed on the card(s) has now been eaten up by their "service fees", even though I never used them! I called to cancel the card(s) and a non-english speaking man had the audacity to tell me that the cards has an "over-draft" charge on them, for their monthly service fees! Please expose this and other scams like it!
Thank-you.

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Green Dot fraudulent check

I received a check from US Bank but issued from the Greendot Grant Program. It was in the amount of $957.71 and I was informed that I had been selected to receive a $10, 000 grant and that after I gave Linda Spaulding her check for $403.00 for her commission for finding me this grant that I would receive the second check with the rest of the money ($9, 042.29). I immediately googled the Greendot grant program and this is what I found. So we called Moneygram which is who the check is done by and the lady informed us that they stopped making checks for US Bank over a year ago. So this is definitely a scam. Please beware. Trust me I was tempted but had to do the research first. The money would have been wonderful, to be able to pay off bills and be able to get the larger car we need since we are expecting our third child and our other two children are still in car seats. I hope this helps someone.

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Green Dot can't get my card verified

i bought a green dot prepaid visa card from wal mart today, it was 3.95 for the card, and i put 50 dollars on the card. when we called to activate it, the lady said that she couldn't verify the information. i needed the card immediately, and i asked why she couldn't verify it. she couldn't give me a reason. and why do they ask for your ssn#? there is no credit check, its a cash only deal. they said that they'd mail out a check, but i don't understand all this stuff about them needing all this information. we'll see if i actually get the check or not.

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KMG6871
Canton, US
Sep 09, 2009 4:04 pm EDT

Let me explain to you, first of all when you purchase ANY greendot prepaid card it is a temporary card and you cannot use the card until verification of who you are is given. This is for your protection and u can do that by going to there website or calling the # on the back of the card. Always get online and research before purchasing any credit or debit cards the fine print is important. I have a green dot Visa and it has been great of course I don't use it on everything I see in the store. You have to be money smart about any kind of use with a credit or debit card period. I hope this helps. The other thing is with a temporary card you can only use it on merchandise that doesn't require a pin# another fine print you probaly did not read. If you go online you can read their fees and get all the disclosures best of luck next time.

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Green Dot fake grant check

Received a check drawn on usbank official check # [protected], issued by moneygram
Payment systems, inc. p. o. box 9476, minneapolis, mn 55480 - location 2514635, signed
By jennifer malo (cornell enterprises) check amount $951.74. they ask me to purchase
A greendot moneypak, load it and send $400.00 to fax#[protected]/[protected] or
Send moneypak # online @ www.sendgreendot.com w/merchant id#5075.
Is this for real or a scam. don

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Arthur Daniels
San Tan Valley, US
Feb 02, 2010 11:44 am EST

I received a check by the same people as listed in the above complaint as listed by Marilyn Ritchie, a broker with GREENDOT Aid Plan issued in Nov of 2009. The check was for 979.45. I thought it was bogus and laid it aside. Things have gotten worse and I cashed it today 2/2/10. loaded the card and am running into fraud alerts. Will talk to the bank and not spend the money until I get a clearance that it isn't bad. Will follow up and let you know what happens.

Sincerely,

Arthur Daniels

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Green Dot - lost funds

I purchased two $500 Money Pak cards for Green Dot on August 10, 2009. One at 4:13 PM and one at 4:15 PM. They were purchased at a local Walgreens store. The clerk tried to load the total of $1000 onto one of the Money Pak cards, but the computer rejected the second purchase. I walked over to the shelf and picked up another Money Pak card. This one did not...

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Green Dot scam/fake check

I checked my post office box today for the first time in a month. Been to busy running to hospital over my grandson who was recently diagnosed with Lymphblastic Lymphoma Luekemia. Today I find a check from the one and only Linda Spaulding. At first you think, holy cow...finally a break. Good thing I came to my senses and went online to verify. I went to the Better Business Bureau website and found nothing, finally I typed in her name and poof ** here I find all of you. I can not thank you enough for sharing your personal ordeal. This saved me lots. I had decided that if I did not find any information online then I would take it to a seperate bank for verification, but like the one guy said, his wife did the same thing and found nothing. More of this scam needs to get out. With the economy in the state that it is in, I am sure there will be several people fall scam to her and this company; and end up worse than they started.

May God Bless and protect us.

Very thankful Nana in Tennessee

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Green Dot stolen money

I bought the moneypak with the amount of $500 from green dot at a local walgreen for the first time on June 22, 2009 at 3:37 PM. On June 23, 2009, I tried to use this card to pay some bills but they said that all $500 was already withdraw into an account. I call their Lost & Stolen department to report right away and explain that I did not authorise this transation. They asked me to submit the original receipt for processing. I fax the receipt to them on the same day June 23, 2009 at 2:38 PM. And I even called 10 min later to make sure they received the fax and they verified that it was received. They instructed me to wait for two bussiness day. I called back after two days and they have not process the paper work and asked me to wait for another two business day. I called back four days later, they said that they will not process my claim any further due to the money was paid to a business and that was it. This is my first time using this kind of financial service and they are one of the largest company providing such product and service.
As I explain to Green Dot representative that I did not give any authorization nor provide pin for any business transactions. This money was stolen from me right after I bought the the card at local Walgreen or it may not even load into my card. If Green Dot can advise that the $500 was loaded to a "Partner Card belonging to another customer" then who is this customer. I want proof, name, and transaction receipt, etc. They should investigate further rather concluded that I "may have attempted to use the MoneyPak" after I told them that I did not activation the pin numbers. Since they are a big corporation, they can just say whatever they want to. Isn't that what their "Lost & Stolen" department for? Must I file the police report for this lost and stolen to get the service to pursue the investigation further with them? What kind of support is this for their product to the consumer? My claim should be good enough for them to find out who stole this money. I still want them to track this money down to whoever that they said from the partner card customer and refund my stolen money. My Houston police report case number is [protected] but they will not do anything unless a subpoena is served.

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notting2
opelika, US
May 16, 2023 11:56 pm EDT

watch green dot is the one doing they act like they don't know call you r local police and see if you can press charges

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Hun no
Delhi, IN
Feb 19, 2023 2:30 pm EST

I lost my funds to them. It was a tough experience as I almost lost all I have to them but am glad LF res cue• org was able to help me fight for my refunds.

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Hun no
Delhi, IN
Feb 19, 2023 2:29 pm EST

I lost my fund to some scam platform but am glad I got my refund with the help of LF res cue• org they helped me rec over that which I lost.

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Dianne Moore45
, US
Mar 13, 2018 6:06 pm EDT

How can I report them they just stole 300$ from me! I’m pissed

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clarkejoe
akron, US
Jan 25, 2010 4:38 am EST

Before I bought Greendot gift card I was under the impression that I could reload it easily online and not have to pay 5 dollars fee to load it, nor the monthly fee
Hi: I am looking for a gift card for a family member which I can
1 Quickly load from a checking/banking/credit/paypal account
2 Cannot be overdrawn
3 Loading fees are at a minimum
4 No or little monthly charge
5 Useable at many ATMs at minimum fee.
6 Low or no interest rate

Do you have something like that?

Sincerely, jc

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H8greendot
Laurel, US
May 05, 2010 8:33 pm EDT

I bought a greendot moneypak card to reload my greendot visa with 500 dollars to pay my rent. after i tried to scratch the backing off and the numbers went with it, i called the 1800 number and they said it would take 1 business day to return my funds...my rent is due today and the money is still not there...and the "customer service" rep hung up on me! now my rent will be short 500 dollars and i am NEVER late. smh...I WILL NEVER USE GREENDOT AGAIN!

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mjhMarkHill
worth, US
Dec 16, 2012 5:20 pm EST

Bought a moneypack at CVS - weird that they only accept cash for them.
Got home to add it to my paypal, the website refused to accept my (accurate, triple-checked) personal information. It's also fishy they ask for your SSN to accept a payment you've already made in cash.
After a few tries, the website finally decided it would not allow me to use MoneyPak anymore. Directing me to request a mailed cheque - I did not want a refund, so I waited till their call centre opened the next morning.
I decided to try it again before calling them, instead of the 'next' link forwarding me to the page where I enter personal information, it directs me to a *very similar* page requesting *very similar* personal information, which is pre-filled out (by saved form information in my browser). In my rush to try this before giving up and calling them, I click through, and find I have filed for a 7-10 day refund before I get my $200 back.
I call and ask them to correct this and help me get the MoneyPak to work, but they claim it is impossible - a request to speak to a supervisor results in my call being put on hold, during which I was dropped.

There are many other complaints about people using this business, and frankly, I have to wonder how much interest it generates keeping people's money based on manufactured issues for 7+ days at a time.

This is an appalling experience, and I would advise anyone to steer clear of MoneyPak forever.

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Scam
Alexandria, US
Dec 10, 2008 11:16 am EST

Visa is messing with people's lively hood.This matter needs to be taken up with the Better Business Bureau immediately.Everyone who is having a problem with these cards can and should take their complaint to the BBB.
I have just purchased aVisa card the day after thanksgiving and already I have found out these cards and the people behind them are taking people for their money.Times are too hard these days and I for one will and won't be taken. I am sending a certified letter to the BBB and to the senator of my state to see what can be done to stop this from happening to anyone else.

Signed,
Messing with the wrong person

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Rosey075
Boulder City, US
Apr 27, 2013 11:09 am EDT

I bought a reload card for my Green Dot.Com Visa Card for $48.00 to pay the rest of my bill, and once I put in my reload number to upload my money, it says that the card has already been used! So, I call their customer service line...(first day) they tell me just to wait a business day so they can investigate, so the next day I call the card no refund! I call the second time to the company...they tell me to fax my receipt, and it will take another business day to get my funds...on the third day I call still no funds...I call once again and they tell me to fax a copy of my reload card front and back and I will definitely will have my money the next business day (so the supervisor says) then I call the next day, and still NO FUNDS! I call and talk to the supervisor again and he says my case is closed! WTF! Really? This is horrible, money stilling business! Don't ever get one! I am just thankful I didn't put my whole paycheck on that card! I am pissed off! UGH!

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ncrumby
Portsmouth, US
Aug 14, 2009 5:48 pm EDT

Thank you so much for the previous reports about this scam. I am making a report to the FBI to see if they can do anything. I have been told before that if there is no monetary harm, they can't do anything. Seems like you have to be taken in to get any kind of help. A word to anyone who was taken in... contact your local FBI office immediately. Your bank is not your friend.

Nathan

Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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