The complaint has been investigated and
resolved to the customer's satisfactionResolved Great Clips — terrible haircut(s)
resolved to the customer's satisfaction
I got my haircut there by a girl named Amy. I really need not say more, as you can look at the picture, and see why I am here.
This is the second time, and second stylists that has literally "chopped" my hair. The first time, I didn't do as I did this time, (took pictures), but I did complain to the manager, who was really nice (and unfortunately is no longer there. Guess she got tired of dealing with all the complaints.)Anyway, she gave me my money back, and offered to try and fix it. She sat me down and literally looked at my hair and said, "I don't know WHAT he did to your hair, or how I'm even going to fix it." She was at a loss, and eventually, cut it off with as much as she could keep, and told me to come to her, and that she would do my hair till it grew back out to my satisfaction. She also called the manager above her to get him out, and the man was booted out of her store at her request. However, I found out, he was let back by her just as easily as he had been booted by her boss.
Now, she is not there anymore. They have all new people, or at least new to me on this day. Thought I'd give them another shot...and this picture is what I got for taking that chance and listening to the commercial, "walk right in, sit right down, baby let your hair hang down. Relax, you're at Great Clips."
Now, after this great hairstyle, I've gotten my money back, and have dealt with the new manager, STACY. A girl named AMY did this wonderful style to my hair.
I told Stacy that I didn't even want to talk to her, I wanted to talk to HER manager, and explained that I'm not mad, but I WANT ANSWERS as to why I keep walking out with haircuts like this??? She told me that the only number she had for her manager was a, (get this) HOME number and she couldn't give it out. A HOME number for a district manager??? I'd assume that's what her title is, but who knows. I have yet to hear from her.
That's ok...while she's not answering me, I'm using my time sharing this lovely haircut photo with as many people as I can, and asking them to share their stories, and so on and so on.
I'm done with Great Clips, and hopefully you and your's will be too.
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