Granite Transformations of Jacksonville
reviews and complaints

I'm really happy with my counter and the workers. They did the job like they said they would.

The crew was friendly and cleaned up after themselves. The new granite countertops look amazing and have completely transformed the look of our bathroom. We are very happy with the quality of the work and would definitely recommend Granite Transformations of Jacksonville to anyone looking to upgrade their home. Only downside was the price, but you get what you pay for. Overall, great experience!

granite transformations was great! they did an awesome job and were super professional. the product and service were both amazing and we're really happy with everything.

Wow, we were blown away by how professional the salespeople and installers were at Granite Transformations of Jacksonville. The quality of our new kitchen counter tops is top-notch. Thanks so much! Stephen and Ronnie S ***, Florida 32137

This company is super profesh from start to finish. The sales dude was mad informative and helpful. The install crew were polite and profesh and didn't leave a mess when they bounced. I'm totally stoked on my kitchen and bathroom countertops and would def recommend this company to all my homies.

I luv my kitchen. The sales lady was helpful but not pushy. She had all their samples to use for different combos. Luv having no mess and finished in one day. Installers were great. Also, like the idea of recycled material and no maintenance. Planning on using them when we do our bathroom eventually. Quality product, great service.

I had a sink installed by Granite Transformations on Friday 06/18. The plumber who did the installation was supposed to hook up the sink and garbage disposal. However, on Saturday morning 06/19, I noticed a lot of water under my sink in the cabinet. It turns out that the water had been dripping/leaking since the afternoon before (after the installation of the new sink). I also noticed that the wood in the cabinet was warped. I called Granite Transformations to inform them of the problem and requested that they send a plumber ASAP to fix the leak. Unfortunately, the company doesn't have plumbers on the weekends and only works Monday-Friday. So, I was left to deal with the leak caused by their employee's shoddy work. I asked to speak with the owner about the problem and requested a reduction in my bill. However, the owner refused to speak with me and wouldn't take anything off my final bill. I was very upset about this experience.

I hired Granite Transformations to put in new countertops in my 2 bathrooms. The hall/smaller counter was ok but needed more caulking, but the issue was with my Master Bathroom counter. On the day of the initial install, there was a major issue with the workmen reusing my faucets as they now needed extenders. This was a 2-hour extremely uncomfortable worker exchange (to the point my husband and I went outside as to not hear the arguing and slamming co-workers) and delay only to be told any faucet will need an extender. Calls were placed back and forth between myself and *** and *** was calling the Supervisor *** as well who finally brought the extenders and the guys could finish the job. As *** told me apparently this was such a problem they all had a morning meeting about it. Extremely unprofessional and unnecessary.

In the Master Bath, we were shown samples nothing like what we received. We saw creams/tans/with a splash of blue. We received a totally light blue countertop. The workmanship was beyond subpar, did not align, was filled with some sort of gel and not at all acceptable. We asked for a flush backsplash but received a pieced together not aligned or fitted shelf as seen in photos. I contacted *** the next morning and texted her photos showing the subpar work. After a few calls, she told me the Owner's response was 'you chose it' and charged us an additional $500 to replace and repair our countertop. This is ridiculous we were forced to pay this to have our bathroom counter as it should have been in the first place. This counter would have had to be repaired anyway and we should have been charged nothing. We have yet to hear from anyone as to how the repair/replacement went. Correspondence was very cordial until an issue was presented. I am seeking a refund of the additional $500 paid.