The complaint has been investigated and
resolved to the customer's satisfactionResolved Grand Incentives — free weekend
resolved to the customer's satisfaction
I joined a travel club and received a free weekend to a location of my choice (there were 19 locations in the US, and 6 outside the US). After mailing in my initial request, along with my personal information and a $50 "reservation fee", I eventually received (in 6 weeks) a form letter stating my arrival days had to fall between Sun. & Wed. So, I changed the form and sent it back in. 6 weeks later, I received another form saying I had to choose 3 different locations. So, I changed that and sent it back in. In another 6 weeks I received my hotel confirmation. I tried to change it and they said I would owe them another $50. The forms were very misleading and a location I'd chosen wasn't available at all. So, after 6 months of trying to make arrangements (through snail mail) for a free weekend, I finally said forget it! I am so beaten down and aggravated, and have invested so much time into this "free" weekend, I'm giving up! Grand Incentives wins! I'm over it. And, they don't have a toll-free # so you have to call their regular phone line in Sarasota. That's not right either. You can run out of juice on your cell phone. And, if you don't have free long distance on your home phone, your phone call can get expensive. It's really not worth the trouble to try and set up a "free" weekend. Grand Incentives should make it much easier for the consumer--they don't.
The complaint has been investigated and resolved to the customer's satisfaction.