Grand Getaways / Grand Incentives — scam...
I'm not sure you will remember us but we were the last and only couple who attended your presentation on February 28th, 2008 at the Chapel Hills Mall in Colorado Springs. We purchased the Grand Getaways Vacation Club membership our member number is 655794. When we purchased the membership we were told by all three of you, Tommy Middaugh, Viki Haberman and Steve Haberman if we had any issues we could come to you directly...well that's what we are doing. We returned home pretty pumped and excited. We read through the "beautiful membership materials". This is where the anxiety began. John wanted to cancel within the three "Buyer's Remorse" days but contacted Grand Getaways via the 888.269.0182 and he was assured the product was sound and that he could not really make any decisions until Grand Getaways gets our information and "activates" our account. We were given a password and ID prior to leaving but it did not work for several days.
First off we sent in $29 for the free hotel stays and once the certificate arrived it had so many stipulations it was not even close to a benefit we could use. I returned it as the instructions required and received a full refund from C and B Getaways.
Second: We contacted Grand getaways to arrange air travel for a vacation and they were able to provide us flights but the cost was much higher than I could obtain on the internet via Expedia.com. When I asked for the price match the rep said that since I was using the internet I could not get the price match. I have not purchased plane reservations any other way. Plus, the internet had better flexibility than grand getaways could offer.
Third: I contacted Grand Getaways for our Free Cancun vacation and they are booked for any of the times we presented the service rep. We understand the need for some flexibility but all three weeks we suggested were booked. You have to sit through a 90 min presentation (WE ARE NOT BUYING ANOTHER ITEM FROM YOU OR ANY OTHER COMPANY IN THE ARENA OF VACATIONS). Our children (who are children) are too old to accompany us and we had to PAY around $200 in taxes which means it's not free. None of this was discussed at our presentation...you get a $2250 vacation free to Cancun Mexico is what was said.
LASTLY: I rec'd our Airline tickets offer in the mail on July 1, 2008...our second free gift we chose which is where we are drawing the line. This was the final process from this entire deal that made us extremely angry. As I said we received the certificate in the mail on July 1st which includes instructions on how to obtain our "Free Airline tickets". Low and behold the final instruction on a sticker at the bottom of the page says "Your registration form must be received by 07/01/2008 or this offer will be void". I attached a scanned copy of this document.
What the heck is this??? It presents like a big scam. John and I are so disappointed in ourselves for purchasing the Grand Getaways Vacation club. We have nothing but bad reviews and we will let them be known. We planned to go to the Travel Inc office here at the Chapel Hills mall but guess what, you are not going to believe this...well you probably are...it's no longer in operation. I want to ensure TRVL, Inc knows how disappointed we are in their product as well as let anyone in the chairs waiting for their presentations know as well. This will be a bit harder since the Colorado Springs office has closed and I've heard The Habermans are working out of a hotel in the Oklahoma City area (LaQuinta @ 405.759.7700). Well, actually they were on VACATION when I called until July 8, 2008, again another convenient lack of response. I plan to contact the Better Business Bureau and anyone else that will listen.