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Grabcar Malaysiadriver's irresponsibility

1
T Nov 30, 2019

By 30 november 2019 around 7pm, i have booked a grab car from Danau Kota Suites Apartment to Silver Cut Hair Studio with the driver's car plate number TBT 9458, and the driver's name is Zulhadi. I have waited for around 30 minutes, and he are still remain the same stop, without replying my message or don't even pick up my phone call. It's been 30 minutes, and the driver have no any response to us, and he even cancelled our ride without any notice to us or any apologies. I strongly believe that he was waiting me to cancel his ride thus he don't have to cancel us with affecting his rate. As a platinum member of grabcar, i am totally disappointed with this kind of services, where the fares was keep raising some more.
Hope this clarifies, thanks.

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