SUBMIT A COMPLAINT

GrabCar / GrabTaxi / bad attitude

Malaysia

We booked a ride from Kota Kinabalu International Airport to home and received the driver information. However, there is a car (include driver) which has similar details that matched to the driver information that we have received, i.e. similar car registration no, car color and driver. Therefore we ended up get into the wrong car with all our luggage already been moved into the rear compartment of the car. The driver didn't check with us regarding our name to double confirm that we were the customers that booked the car. Then we received a call from another driver and found out that we got into a wrong car. The driver then throw out all our luggage from his car. He show a really bad manner and didn't provide a professional service. The driver that we want to complain drive a car with registration no SY2072.

Su
Apr 21, 2019

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