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1.0 591 Reviews

Grab Complaints Summary

1 Resolved
590 Unresolved
Our verdict: Engaging with Grab at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Grab reviews & complaints 591

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Newest Grab reviews & complaints

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D
10:00 am EDT

Grab driver did not pick me up but has still completed his ride using my account

I would like to report a grab driver by the name, John Cordovez Pelegrino with plate number AAZ 1170, Mitsubishi Mirage White of which confirmed/accepted his ride with me even though I did not ride with him tonight. It just happened, tonight between 9:20-9:40pm, 3 May 2018. I would like to file a complaint against this driver for his unprofessionalism and irresponsible. Confirmed my ride from destination, SM Megamall Supermarket opposite BSA Twim towers Hotel to Balingasa High School. After ride accepted, it says on the app that he was 6 minutes meaning he was just nearby Megamall where in he's supposed to pick me up. As far as I am concerned, drivers could only wait up to more or less 3 minutes, 3 mins had passrd the driver's app became static meaning i could no longet trace where he was so i tried to call him. To my surprised his phone was off, are you drivers supposed to turn off their phones during confirmed booking? i texted him asking him until when i could wait but no response from him you could verify or track it. What irked me the most was he had completed his ride even though i didnt ride with him and my reward points were used up and put to waste and used by another person. Please do something about it and make appropriate discplinary action with the driver. I'm looking forward to hearing from you soon and feedback regarding my complaint. Diana Seva, [protected], [protected]@yahoo.com

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C
6:56 pm EDT

Grab a grab car driver asked me to cancel my bookings

I will attach screenshots of the drivers info and our conversation. Is it really allowed for Grab drivers to ask their passengers to cancel the booking because they cannot pick us up? He should've not accepted the booking in the first place. This was not the first time that I encountered the same issue, can Grab operators do something about this please?

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I
9:55 pm EDT

Grab customer service

Really bad customer service
Even if the driver calls the cs hotline over some issues, you will get stupid answers like
"you did not get passenger at Kulim because you registered Penang account. You need to register Kedah account. "

Whereas the fact is that the Grab Driver app only could receive Kulim area passenger if you register Penang account.

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M
9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab others

I would like to highlight that Hrab is really practicing grabbing from passengers I am a gold to latinum regular but since they announce the monopoly of buying Uber Grab has first increase prices prior to the announcement by a dollar, and since reduce promo from5 to3 from 7 days a week to4 days cashing in on weekends now even worse I have not had a promo code for 3 weeks Just want to ask Grab is this how u reward your supporter who is you Gold to platinum if so u will get the same rude awakening as taxis an Ubet

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J
4:33 am EDT

Grab worst service provided by grab driver

On 28/04/2018, I met the worst service of grab driver in Kangar, Perlis. I had been scolded and shouted by the grab driver. The grab driver keep scolding us since we just got in his car. After that, he asked us to get out from his car and wanted us to cancel the booking to keep his record. The driver scolded us with very rude words. After we drop his car, he turned down his car's window and kept scolding us with rude words. His car is Perodua Alza (white) with no plate WVH 5392. Grab always wants to provide the best service but how come Grab had hired this kind of driver as the Grab driver. I am very suspended and disappointed about this.

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H
5:36 am EDT

Grab rude and inconsiderate driver

Booking code
IOS-[protected]-3-327
Upon alighting, my mom. a sr. citizen who was w/me realized she forgot her stuff from the baggage area of the mall.Tried to ask the driver if he could pull over and wait a little.after dropping off my mom, in stead of pulling over, he sped far far away before he stopped.When I had to get my mom, I had to walk very far away and he kept sending me rude messages "that i was wasting his time" "that i was a bugging him already".The driver was very rude & inconsiderate.

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Update by hymnolytika
Apr 29, 2018 6:30 am EDT

Cancel this report. I don’t want to waste time on this anymore.

Update by hymnolytika
Apr 29, 2018 5:37 am EDT

We even offered to pay him extra if he would just wait, but he was very inconsiderate.

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C
1:59 pm EDT

Grab bad service experience!

This driver would not even want to keep his air freshener for a while despite saying I get nauseous with it, says I should be wearing a facemask. Wtf?!
And when we arrived near my location, he doesn't want to go inside the street, baka daw magasgasan kotse nya when clearly you can see the street is wide enough para dumaan yung kotse.
I booked Grab for MY convenience and safety, not for the car's security.
This driver shows no concern for his passenger, only thinks what's convenient for him. Very bad service experience so far with Grab, so disappointing.

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K
11:54 am EDT

Grab rude and bad service driver: jia yuan son

Pertaining to this incident my driver was extremely rude and told me to alight half way as he say I didn't select the grab credit button but it's my first time using the grab credit and he shouted at me and told me they can only accept cash need be raise the voice at me I m extremely shocked by his bad attitude and rude.i told him I wanted to go to nearest ATM to withdraw cash but he ignore me and drive me to, hougang . pri school which is far from my destination and lie it was nearer I knew it as I ask the other driver for comfort. And it's a rainy day and he anyhow drop me off it's so bad and terrible. Also his pickup location wasn't right and he anyhow make me walk to his pickup and I had to confirmed twice coz he look so unprofessional and casual unlike a grab driver plus a black unfriendly face without a smile. The customer service staff Rebecca did not handle this case propely as she was very unsympathetic and defensive and instead of making me feel better she reply me I had to choose cash but as I mentioned it's my first time and I could pay cash but the driver was extremely rude and arrogant and just drop me off somewhere. also this staff Rebecca is very defensive and only hear the side of driver story and never give me a satisfy reply and still tell me to confirm properly the driver but this I already know as I got his plate number but I had to confirm twice as the driver jia yuan soh look unfriendly no smile and unprofessional dressed. And the other driver who rude is koh chee siong Derek shouted me at bad service disappointed.

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J
12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab grab driver

28/04/2018
first of all i am not complaining because i just want an exposure to everyone, i was complaining cause this grab driver scared me and my friend. i booked a grab and he park his car at the road side we didn't not expect that he was stock there and cause traffic. so a few minutes later we arrived and go in his car. and while we in our way to departure location he started to shout at us and talk a lot. then he threatened if we want we can cut our trip and leave us on the dark road. this made me mad and answer him back..
by the way his name is prem anand a/l loganath
with a plate number PML8878

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K
1:46 am EDT

Grab ayaw nya kami isakay from 25 f. alarcon st. valenzuela city to sm marilao lang

Iba na daw ang fare pag outside ncr. Operator din kami. Natry na din namin magbook from here to marilao pero sinunod nung naunang sinakyan namin yung grab fare and di sya nagdadag.
So ngayon ayaw nya pa din icancel kung ayaw nya kami isakay. Tinatanong ko kung magkano ba dapat di na sya nagreply. Ayaw nya oa din kami puntahan.
Drivers name: noel cabalar barcelona
Plate #: A0 D374 toyota vios green
Fare: 199

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M
10:17 am EDT

Grab driver asked for extra money

This driver asked me to pay extra because he is stuck in the jam, saying its not worth to come and pick me up since the fare is just RM5. Thus asking me to cancel if i dont want to pay extra. And i told him i am willing to wait for him although i have an urgent appointment for work. This driver was so rude when he was tesxting me in the grab app. Is this how grab suppose to treat passengers?

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K
9:32 pm EDT

Grab the driver was cancelled my trip due to saying our cloth dirty

Slj 6861 y, a toyota prius... I was calling a grab to go for my new vehicle collection at west coast toyota pdi center... Once this grab driver reach my workplace & inform that me & my colleuge shirt dirty and can't take us although my shirt was cleaning everyday... Is that the services give to us for looking on appereance... I first time facing this issue... Is that if people cloth not good looking then the driver got the right to refuse to take us... Wat kind of grab company moral value for their driver to carry-out their daily working...

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K
9:26 pm EDT

Grab grab car

I am complaining about a grab driver here in Clark. This said driver was very rude. He cancelled my booking. He asked me to walk straight to the highway to wait for him and I refused to do so. The reason why I refused was because I have a lot of things with me and it was very hot. This driver then ended the call being so rude that I haven't finished what I was saying then he immediately cancelled the call.

The name of the driver is John Jayson Sauro Abeleda with a plate number of VI 2466. He is around Clark.

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S
11:18 pm EDT

Grab grabcar driver ramu n krishnan - sjq9414y

On 19 april at 1759hours, I booked a grabcar and was immediately accepted by said driver for mytrip from ramada singapore at zhongshan park to 205 pasir ris street 21. Almost immediately, I received a text from the driver that he has arrived. I immediately proceeded to the pick up area ate driveway from my office. When I arrived at the driveway, I saw the said car and waved at the driver and approached it. To my surprise, the driver just drove on towards the exit, I managed to tap on the car for him to stop, but he just drove on. Shortly I received a message saying that the booking was cancelled due to car being defective. This is not the first time ihave received this message from grab, the first time I did not complain, but this time round, I know it is utter "[censor]" about car being defective, its is obvious the driver was choosing his passenger and destination (not surprise if he was a taxi driver previously". If you check my records, you will see that I am a pretty frequent customer of grab and I do not expect such service standard by your driver.

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B
8:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab driver hs2771

He is using TAXI CAR...he complaint my trip..he ask me which road to take, when i already choose he scold me said the other road is more okay..show him the nearest Uturn he also complaint said that road is jem when actually there is NO JEM that time...then he drop me far away from my pint..I have to walk alone at night to my house...band this driver! I think he is angry because i pay only RM8 from city when taxi charge is rm30+..

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M
9:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab grabcar yw3295

Time 12:21am

To Grabph
I booked my bf from karuhatan to sm marilao because he was tired and its late. We waited 6mins and get in the car then dun na siya nagcomplain about sa daanan na masikip daw sana sa kanto nalang sumakay anong klase yun eh book ko sa loob ng kanto dahil maraming tambay sa labas he was so rude then bumaba nadaw aa car siya magcacancel para hindi ako makacomment sakanya excuse niya lang mukhang hindi siya msyado marunong sa pagatras 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Train your drivers before accepting them.

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J
7:02 pm EDT

Grab driver requesting to cancel booking

I requested for a trip multiple times for an hour. Then luckyly i had 2 driver who accepted my request. But eventually they both requested for me to cancel trip because my location was too far and traffic! I even saw how your rates shoot up because of high demands? There is high demands because they wont even accept request. Why are you allowing your drivers to cherry pick customers? Are you really in public service? This is so fraustrating!

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L
12:38 am EDT

Grab no receipts issued

I took grabcar to and fro on 12 April from my home in University Towers Condo to Klinik Raykat but till today no receipts issued to me on my email as previously done.
I have been customer of grabcar for the past 5 years and they always send the receipt to my email address at [protected]@hotmail.com.
SInce Uber joined I have not received any receipts.
Can you please issue these receipts as I need them to make claims.
TQ
My name is Elizabeth Chrisostom
HP - [protected]
University Towers
46200 Selangor
Malaysia

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J
3:13 pm EDT

Grab left phone

Hello!

My friend left his phone on the GrabCar. We don't know who owns the car or eventhe plate number since his phone was used to book it. My friend's name is [removed]. His phone is an iPhone X. He booked it at 3:00 in the morning, going to [address removed]

I hope my friend's phone will be returned immediately. Thank you so much!

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J
7:45 am EDT

Grab feedback about driver sjf 9642m

Hi Cust support,

I would like to feedback about the rudeness of a driver-  SJF 9642M Mr Ng Eng Wee.

I've indicated in my notes that I have a baby and I have a carrier with me. He picked up my request but claimed that I abused the system. I waited for him for 5mins and he did not reply and cancel my trip last minute. I was actually alone carrying a baby with bags of groceries  strandled at the void deck because of an inconsiderate driver!

I am actually quite disappointed with the level of cust service from the grab driver. I thought that grab should have a review of the drivers around especially when the no of grabs are expanding on the roads. I would appreciate if you could look into this, please. Thank you.

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Grab In-depth Review

Overview: Grab is a leading ride-hailing and delivery service provider that operates in multiple countries, including Vietnam. With a rich history and strong market presence, Grab offers a range of services to meet the diverse needs of its users.

Services Offered: Grab provides a comprehensive range of services, including ride-hailing, food delivery, and package delivery. These services are available in various cities and regions across Vietnam, ensuring convenience and accessibility for users. Within each service category, Grab offers a wide range of options and features to cater to different preferences and requirements.

User Experience: Booking and using Grab services are incredibly easy and convenient. The user-friendly interface and mobile application make it seamless to request rides or deliveries. Additionally, Grab's customer support is highly responsive and readily available to assist users, ensuring a satisfactory experience overall.

Pricing and Payment: Grab maintains transparency in its pricing structure, allowing users to have a clear understanding of the fares or delivery fees. The affordability and competitiveness of Grab's pricing make it an attractive choice for users. Moreover, Grab frequently offers promotional offers and discounts, providing additional value. Users can choose from a range of payment options, and Grab ensures the security of transactions.

Driver/Partner Network: Grab boasts a large and high-quality driver or partner network. Drivers undergo thorough screening and training processes, ensuring passenger safety and comfort. The driver ratings and feedback system further enhances the quality of the network. Grab prioritizes safety measures and protocols to provide a secure experience for passengers.

Delivery Efficiency: Grab's delivery services are known for their timeliness and reliability. Users can track their deliveries in real-time, receiving updates throughout the process. Grab ensures that delivered items are in good condition and of high quality. In the rare event of complaints or issues, Grab handles them promptly and efficiently.

Safety and Security: Grab prioritizes the safety of both passengers and drivers. The company implements various safety measures, including insurance coverage for accidents or incidents. Additionally, Grab has robust measures in place to prevent fraud or unauthorized access. User reviews and feedback highlight the positive safety aspects of Grab's services.

Corporate Social Responsibility: Grab actively engages in initiatives and programs that support local communities and social causes. The company also emphasizes environmental sustainability efforts, contributing to a greener future. Through partnerships with local organizations and charities, Grab demonstrates its commitment to making a positive impact. Transparency and accountability are evident in Grab's corporate practices.

Competitor Comparison: When compared to other similar service providers in the market, Grab stands out with its unique features and strengths. The extensive range of services, user-friendly interface, and strong driver network are some of Grab's advantages. However, there may be areas where competitors excel, and Grab continuously strives to improve and address any weaknesses.

Overall Rating and Conclusion: Grab is an exceptional service provider that offers a seamless and convenient experience to its users in Vietnam. With its wide range of services, user-friendly interface, competitive pricing, and commitment to safety and corporate social responsibility, Grab receives a high overall rating. Potential users can confidently rely on Grab for their transportation and delivery needs.

Overall, Grab is highly recommended for its excellent services and commitment to customer satisfaction.

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Phone numbers

+65 6570 3925 +63 883 7100

Website

www.grab.com/vn/en

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