GoodLife Fitness review: my personal trainer was let go. no follow up call from management

About a week ago I received a call from a trainer from Good- life (Tecumseh Mall, Windsor Ontario) saying my Persona' Trainer was sick and that she was taking the rest of the week off and for me to call her. I didn't call right away but she did phone me a few days after the call was made to me. She informed me she was let go. I was shocked. I have had this personal trainer for 7 years and I have had other trainers to take her place when she went on maternity leaves. I have nothing but praise for her. She is very professional and very helpful in different areas of my training. If I asked questions and she didn't know it she would search to find me answers. I have been with Good life for approximately 9 years and have had a trainer all those years.

She told me that i should be receiving a call from the general manager or personal regional manager I have not heard anything from these managers nor from the Good life fitness at Tecumseh Mall. I have paid personal trainer sessions and no one contacts me to ask me who or which Personal trainer will takeover.

Not very professional at all. I am very upset. You would think after 9 years being a member that would count as something. It's like they don't care about their members. My trainers other clients have had the same treatment.

I have looked online trying to find contact numbers for the general managers or personal regional manager with no luck but found here the Complaint Board. Someone needs to be accountable for this and this needs to be taken care of.