GoodLife Fitness review: misleading and making things difficult to exit

Hi, Please help your company, this is the treatment we receive

My name is Ben Willoughby I have been a member since 2014
my wife is Yuliyana Sinay (Anna) 3 months member

I've written to you company manager Leanne Bawden and had nothing but disgusting customer service. leanne. bawden@goodlife.com. au

My wife signed up 3 months ago, she has attended 7 times. Has paid $240 membership so far + $99 for 3 PT lessons. ($48 per attendance to use your equipment) so far

she was informed at sign up, she could cancel any time no exit fees, she told me this when she was joining. I was concerned she would give up quickly not being one for exercise. 2 weeks ago she had breast surgery. I have contacted Leanne to cancel Anna's membership. she wants $295. I explained she was told no exit fee. reply not sure why? I explained she's had surgery and provided the hospital admittance papers. Leanne wants a doctors not stating she is unfit for training. to reduce this to $75 exit fee..

what kind of company do you run, I just cancelled my membership of 5 years which I'm devastated, I have a relationship with other members who attend at the same time.

please feel free to contact me, I'm happy to send all correspondence with Leanne, my next step is ACCC consumer council, as well as Facebook, google reviews.

I'll wait for your response, maybe i'm venting and frustrated but being in a similar field of guest facing, I can not understand why this woman has been irrational after you clearly advertise Month to Month but trapped my wife into contract deceitfully

kind regards

Ben

+61 [protected]
[protected]@cmitoyota.com. au