The complaint has been investigated and
resolved to the customer's satisfactionResolved Goodlife Fitness — goodlife fitness - void cheque
resolved to the customer's satisfaction
I heard a promotion on the radio about a one-year free membership with zero dollars initiation fee at GoodLife with certain restrictions and conditions.
I went to GoodLife to discuss the restrictions to the front desk and they told me to speak to the "manager". A young man (25-30 years of age) with no job title approached me. We sat down at a near by table and the first question he asked was what I do for a living and whether I am with an association or a company. My association offers a competitive rate, however I wanted to try out the facility for a "free year" as per the radio promotion before signing up. Right away, he offered me 2 months for $2 each and then I could start paying my association rate. Therefore, I came in regarding one promotion and I receive something completely different. Subsequently, I joined for $2 per 2 months. To receive my association corporate rate, I would need to pay them directly. Therefore, I do not have to deal with GoodLife for payments. The sales rep. also gave me this information. He then asked for my cheque information and claimed, "not a dime would be taken", since I would be dealing with my association and not GoodLife. He informed me this information is necessary to activate my membership. I was reluctant to give that information since I found it unnecessary and said I would bring it in tomorrow when I receive my orientation session.
The next day, I spoke to the same sales rep. He asked for the void cheque, and again I fed him the same lines as yesterday. He informed me, if I do not give him my bank account number, I can't join, even though yesterday I paid the $4 and oh 20 cents for 2 months of gym access which I was now unable to attend. He then adds he needs this information to apply the $30 bi-weekly charge. Bi-weekly? I asked. I reminded him about my association fee and he said oh right (as if he forgot), and continued, but I still need the cheque information to open your 12 month contract membership. As a result, everything we discussed 24 hours ago didn't register and now he's giving me new information we didn't even discuss! I said thanks but I'll pass and he tore my membership contract with this rude look on his face. Sorry buddy, you're only getting $4.20 out of me.
After the "void cheque" incident yesterday, I did my research and this website really helped. I discovered this didn't just happen to me but to others alike. Please share your story on this website to help others save money and avoid headaches.