GoNetspeed review: Horrible experiences!!!

First, I want to say that I have been with GoNet Speed since September 2024 at the time I moved to Oneonta. For two years, they were really GREAT!
HOWEVER, now, I have had nothing, but problems out of them.
It all started the day we transferred our service to another house since we were moving. I called to transfer my service, and I was given a day and time for them to do the installation.
I waited and waited and WAITED for the guy who was doing the installation. He never showed. So, I called to see where he was; ONLY TO FIND OUT THEY HAD CANCELLED MY APPOINTMENT. They had not called or sent an email.
They said that they had to cancel it because it had to be a “new service” installation.
So, I made another appointment which was a week later. When the guy came in a week later he looked at the modem, and said, “okay! You’re good.”
You mean to tell me that I had to wait a week for him to do that? Okay. I let that go. No harm… no foul!
I was not irritated, or upset, about the way I was done during that time. I did not get upset until I started getting bills that I did not owe.
Since I was a “New” customer I was supposed to get the “New” customer rate which was $79.95. I was still getting bills that were for the $99.95 price. So, you mean to tell me that I went through all the crap I had been through, and I had been told that since the guy did not show up, since the had to do a “NEW CUSTOMER” installation, and I had to wait an extra week that they were giving me the “NEW CUSTOMER PRICE” which is $79.95 a month. They were also going to give me a $50 credit on my next bill. It has been 2 months, and I have still seen none of it.
Oh! And that’s not it. I called once again because my bill was still $99.95, and what was I told? I was told, “that I had not paid my bill for April so that I why it was $266.95 for two months. Well, that is a LIE! I have paid each and every one of my bills for every single month for 2 years. Not only have the bills been paid… they were paid on time, usually a week early.
I also have bank statements to back me up on that.

I am very disappointed in this company. They have not treated their customer with integrity. They have not held up their end of the bargain.
As a customer, I have been on time with my payments, and I have been nothing but patient with their unjust behavior towards their customers.
I feel like I have been completely duped in this situation.
I have tried to fix the situation, but all I get are more lies. They say they will fix it, but then, I get the bill to nothing being fixed. Con artists is what they are.
I expect to be given the things I have been told. For my bill to be fixed, $50 credit, to pay $79.95 instead of $99.95, to have an internet speed that is worth paying for, internet that doesn’t go in and out. My bill fixed, to not be lied to, to treat your customers with honesty, to be a company that is a company of integrity.
These things are all things I have been told would happen. Then the last time I called I got someone who said I had not paid for the month of April trying to get more money out of me.

All I gotta say, is it’s a good thing I keep each and every bill, the statement where I’ve paid it, and my bank statement. I have NEVER had not one single company treat me the way I have been treated with GoNet Speed.

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