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Golden Arrow Bus Services [GABS]

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Customer Service

800 656 463 (Transport Information Centre)
+27 215 078 800 (Head Office)
+27 219 378 800 (Operational Centre)
+27 782 150 055 (Emergency Operating Contact)
+27 800 656 463 (Feedback and Enquiries)
103 Bofors Circle, Epping Industria, PO Box 1795
Cape Town
South Africa - 8000

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Complaints & Reviews

Golden Arrow Bus Services [GABS]destructive driver

A driver this morning cut me off on Koeberg Road at the refinery.
I had to step hard on my brakes because he forced his way in.
this happened at about 9ish this morning (Friday 06th April 2018).

braking hard, although very dangerous seemed like to best option as the bus was about to push me to the side of the road.

Bus Details: A4716
Reg: 584 047

I would like to have this addressed. Busses should not be allowed to drive like this. they are responsible for the lives on board and my life if they cause me to be in an accident.

This destructive behaviour should be stopped immediately by GOLDEN ARROW!!!

destructive driver

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    • La
      latie May 31, 2018

      On the 2018-05-31 at about 19:00 I was ramping off on the n2 to 22b mitchells plain ramp off when a golden arrow bus light my mirrors with bright lights and hooting for me to drive fast or drive in the side of the road in a sharp curve what this driver did is unacceptable our families are using these buses everyday and they pay they do not deserve reckless drivers
      The bus registration number is CA306308
      He really intimidated me and he must learn to be patient when the is traffic on the road

      0 Votes
    Mar 24, 2018

    Golden Arrow Bus Services [GABS] — a driver that almost ran me and my family off the road

    Bus number SG 4897 at about 19:05 the driver of said mentioned bus number and I was both inside the traffic...

    Cape Town
    Mar 21, 2018

    Golden Arrow Bus Services [GABS] — 4329 driver fits of rage

    Poor, poor, poor we all have our bad days but this tops the list. When ur dealing with an individual that i...

    Golden Arrow Bus Services [GABS]bayview/strandfontein bus services always delayed

    I want to draw your kind attention of the irregular bus service by the bayview/strandfontein line. The passengers face hardships since the buses are never punctually. The actual passengers have sometimes to have to wait between 20-30 minutes to catch a transport and conductors are generally so careless. we start even earlier in the morning just to leave work a few minutes earlier to catch at least a earlier bus, but it a waste of time cause the buses are never on time. this is unfair to lots of commuters and is affecting our personal life. my complain is for the bus services between 15:00 and 16:00 which is peak hour and traffic is really hectic. we urgently need intervention at this line.

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      Feb 19, 2018

      Golden Arrow Bus Services [GABS] — pathetic services and overloading

      Today, 20 Feb 2018 marks the most ridiculous services ever experienced with GAB. The 1st bus, i.e. 5:15 am...

      Cape Town

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      Feb 08, 2018

      Golden Arrow Bus Services [GABS] — poor services

      GOLDEN ARROW... No words can describe to how I feel. I have been using your services for the last 7 years and...

      Cape Town
      Feb 05, 2018

      Golden Arrow Bus Services [GABS] — busses not stopping

      Hi, every morning since the middle of January we have been standing at the bus stops for more then hour...

      Cape Town

      Golden Arrow Bus Services — bus overloaded and driver not stopping

      Good day Could you please consider using the normal golden arrow buses and not the small buses with fewer...

      Golden Arrow Bus Services — driver of golden arrows bus harare to claremont at 10:30 (10:15)

      The driver was rude to my wife and 2 kids while she was having a third one on her back. He told them that he...

      Cape Town

      Golden Arrow Bus Services — complaint of rudeness from your employee

      Bus : 4786 Pay : 87669 At the 10th of December 2017 punch my ticket wrong while he was suppose to punch the...

      Cape Town

      Golden Arrow Bus Services — bus driver

      Gooday how are you sir/madam To whom it may concern Hope this mail find you well This is very strange and I...

      Golden Arrow Bus Services — poor service and victimization

      Been using this service for over 6 years now. I boarded the bus 4386 going through sacks circle this morning...

      Golden Arrow Bus Services — golden arrow late bus

      Hi, i do not have the bus number, however travelling from Tygervalley to Mitchells Plain is always a effort...

      Cape Town

      Golden Arrow Bus Servicesreckless driving : bus nr 4526

      I have raised my concern about the reckless and just plain "do not care" driving of the 4526 bus running up Durban Road towards Tygervalley at 6.55 in the morning. Unfortunately I did not have the bus nr but now I really hope Golden Arrow do something about this driver.
      Stood behind another bus on the bridge over the N1 - just turned to the middle lane and indicators only came on once bus was already half way in the next lane. the bus is now in the middle lane and needs to drop off people on the left hand side.
      So, what happened (just like the taxi's) just went over to the left lane - once again indicators only come on when bus was already half way in lane. I had to slam on the brakes to avoid an accident.
      Driver just stopped on the left hand side to drop passengers - did not make use of space for the busses.
      Hope this will be enough evidence to reprimand the driver.
      Feedback will be appreciated
      Regards
      Hilda Mostert (hilda.[protected]@glacier.co.za)

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        Golden Arrow Bus Servicespoor service

        I understand that the road was hectic on the 18 September 2017(due to the taxi strike) and understand that the buses was target, but two days in a row a bus doesn't arrive, that doesn't work for, as I had to arrange alternative transport to get to work.This morning a stood at my bus stop for almost an hour and half.The Upping bus normal arrive in Belhar at 06:30
        I would like to know will i be reimburse for the lost of a trip for today 19 September 2017.

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          Golden Arrow Bus Services — service

          Golden arrow service is very poor .vie complain many times about the same thing and still I haven't received...

          Golden Arrow Bus Services — bus driver

          I got into bus number 2613 today 7 September 2017 time was 7:57am, I got in to pay as I gave my money the...

          Cape Town

          Golden Arrow Bus Services — bus driver bus number 4482

          This morning 06/09/2017 I was waiting for the bus going to Durbanville at NY1 Bus stop.The bus arrived which...

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          Golden Arrow Bus Services — golden arrow bus driver rude/wreckless/unethical

          Speeding down Robert Sobukwe road changing lanes multiple times without using indicators with absolute no...

          Golden Arrow Bus Services — golden arrow bus driver

          I usualy sit infront, so as I was sitting an old lady got on the bus - she loooked like prob 70 or late 70'...

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