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Golden Arrow Bus Services [GABS]

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Customer Service

800 656 463 (Transport Information Centre)
+27 215 078 800 (Head Office)
+27 219 378 800 (Operational Centre)
+27 782 150 055 (Emergency Operating Contact)
+27 800 656 463 (Feedback and Enquiries)
103 Bofors Circle, Epping Industria, PO Box 1795
Cape Town
South Africa - 8000

Complaints & Reviews

Golden Arrow Bus Services — complaint

This Golden Arrow bus on Monday 31 July 2017 instead of stopping at the red robot saw that I was still...

Golden Arrow Bus Services Drivers — driving reckless

On 26th July 2017 at about 6h29 in Bofors Circle Epping towards Goodwood opposite Viking Park the bus driver...

Cape Town

Golden Arrow Bus Services — query feedback

Good day, I wrote to Golden Arrow Information with a query, almost two weeks ago. I am very disheartened...

Cape Town

Golden Arrow Bus Services — state of buses

Good Day, Trust that you are well. I have been taking the 7:05 bus from Mfuleni to Cape Town for over a...

Cape Town

Golden Arrow Bus Services — fraud and dishonest

Good day i want to report that on 18/05/2017 i was taking a golden arrow bus no 4867 and registration...

Cape Town

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Golden Arrow Bus Servicesreckless driving

Good day,

I am not a bus commuter but would like to report on the bad driving of a male driver. On Wed 17 May between 7:10 ad 7:45, Driver of bus SG4874 | CA 117 965 continuously drove up against my vehicle from behind nearly knocking my vehicle and also cut into lanes. We were on Frans Conradie drive between Monte Viste Blvd and the N7. Even with daily peak time traffic general road rules still apply, this driver clearly did not know the meaning of a "safe following distance". He got delayed at a bus stop but I managed to pass me again while on the N7.
Do they first need to cause an accident to learn?

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    Golden Arrow Bus Services — ride driver

    Bus driver of 4201 in town centre leaving for cape town at 12:00 on the 22 April 2017. He has no respect for...

    Cape Town

    Golden Arrow — unethical crazy bus driver

    Golden arrow abusive & crazy bus driver report Bus number: 1908 Route: from wynberg to mitchell's plain via...

    Cape Town

    Golden Arrow Bus Services — arrogant driver

    Bus 4511 @ 15:40 ftom Killarney via Montague drive to delft drives past passengers and the bus in not full...

    Golden Arrow Bus Services — bus always arrives late, total inconvenience!

    The bus from Panorama to Harare Via N1 City is always late. it is supposed to arrive in N1 city at 19:30 but...

    Cape Town

    Golden Arrow Bus Services — bus is always late

    The bus from Panorama via N1 city to Harare is always late, instead of arriving at 19:30pm the bus gets TO N1...

    Cape Town

    Golden Arrow Bus Services — bus inspector at century city

    I have rushed to take a Philippi Bus from Century City got my bus ticket clipped and made my way to my seat...

    Golden Arrow Bus ServicesI am complaining about late bus services

    Golden Arrow should be ashamed of the service they provide to people not only are the busses late every single day without fail, when calling in to complain the response is to take an earlier bus where as. That early bus is always late aswell. The justification for the late busses are due to the fact that they broke down. How can a transportation services operation with busses that breaks down every single day. It is appalling to say the least. No resolution is offered, no compensation and the problem still persists. The city of Cape town and golden Arrow have seriously failed in delivering on there promise!

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      Golden Arrow — charging extra for an item?

      Today at about 12:45 a Bus driver at Mitchell's Plain Town Centre, claimed that myself and my mother had to...

      Cape Town

      Golden Arrow Bus Services — driver

      As I live in Mitchell's plain in a quite dangerous area close to kapteinsklip station, I know in the morning...

      Cape Town

      Golden Arrow Bus Services — driver had an unacceptable attitude

      The bus driver of the bus with a number plate of CA-472-202. He drove the 16:00 City via Rocklands route. I...

      Golden Arrow Bus Servicesthey just stop when they feel like it, drop off passengers anywhere, on corners, on the descent of a bridge

      I to have now had enough of Golden Arrow bus drivers... they have become worse than the taxi drivers as they feel safe in a bus and protected by the cage they sit in... On way to many occasions now I have witnessed poor driving by Golden Arrow bus drivers, and it needs to be seriously addressed by the authorities. It seems to me that nobody is doing anything about this and they are free to do as they please... They just stop when they feel like it, drop off passengers anywhere, on corners, on the descent of a bridge, cut through residential areas to take short cuts, weave in and out of traffic, go through stop streets, red robots... etc, etc... the list goes on and on... I almost went under the back of a bus one morning as I came over the bridge by Wetton station. The bus driver just decided to stop on the down side of the bridge to let off passengers.

      Also one morning on Lansdowne road a bus just came through the stop street right in front of me although he saw me coming... If my car did not have ABS I would have gone into the side of him. I am going to start filming them and hand the footage over to the Traffic department...!!!

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        • Te
          tee-kay Apr 22, 2015

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Golden Arrow — terrible experience

        Got a letter in the mail stating that, spending time on the Internet or answering surveys pays off, and that...