Golden Arrow Bus Servicesdriver had an unacceptable attitude

The bus driver of the bus with a number plate of CA-472-202. He drove the 16:00 City via Rocklands route. I got in the bus at about 16:15. I only had a fasten R100 on me so paid with that seeing that the fare is R28. He refused to let me in because he doesn't have change. On the terms and conditions board in every bus it states that if the driver does not have the correct change for the passenger the driver will issue a note with the outstanding amount on the back and then it is the drivers responsibility to, before the passenger gets off, make a plan to get the correct amount and issue it to the passenger. It is the drivers responsibility not the passenger and yesterday the driver first didn't want to let me in. He argued with me first and gave me a bad attitude then afterwards said I should go straight to town to get change. Why should I go to town when he should make a plan before I get off which is in Mowbrey? So I have to waste more money to please the driver? That's not on. Instead when I got off he had the change. But first had a problem and wasted almost 10 of my minutes and 10 minutes of the other people in the busses time. This is totally unacceptable. Please follow up.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.