The complaint has been investigated and
resolved to the customer's satisfactionResolved Goldcar — unethical behaviour
resolved to the customer's satisfaction
I rented a car from gold car and was told the 216 euro was a deposit when I asked for what I was paying for. I should have known as every body that was being asked for to pay extra insurance was refusing it but the lady that served me did not ask she did not even speak to me, just handed me a docket and asked for credit card, I asked her what the payment was for and she said its only a deposit. I had rented a car some months ago and the girl that served me got very annoyed when I said I did not want extra insurance and that I had allready got cover elsewhere.
I also left my satnav in the car when I returned it, I rang from airport and the girl said they would be emailing me for address to post it to me.
A lot of time and phone calls to a host of different no have left me with no answers apart from "we are having technical problems at the moment can you ring back in an hour" and stuff like that.
So the full cost to a car from goldcar has come to about 490 euro all told.
My booking no is 9152981
Name kevin kavanagh
Date of hire 9 to 16 feb.
Just in case someone might get in touch with me.
The complaint has been investigated and resolved to the customer's satisfaction.
More Goldcar Complaints & Reviews
- Goldcar Car Hire Spain - scam
- GoldCar Rental - fraudulently forced into paying for 'super relax' cover
- Goldcar - shocking behaviour of staff
- GoldCar Rental - deposit refund
- Goldcar - no spare tyre, terrible service, no response to complaint!
- GoldCar Rental - Car rental
- GoldCar Rental - Didn’t receive deposit back and overcharged
- Gold Car - assistant at check in desk-further comment
- Goldcar - car hire
- GoldCar Rental - Charges for damage that were not my damages and I have the proof!