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GoldCar Rental
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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:18 pm EDT

GoldCar Rental hire car ref [protected] 9/7/18 13/7/18

I hired a car from you as I always do on my visits to Spain and I am a gold car member when I hired the car I paid 158.43 eu at the desk which I believed was the total charge.
However when I received my credit car on the 16 July I was charged another 91 Euro and on the 29th 55.50 Goldcar central?

When I phoned up to ask what this was I was told 91 was for additional mileage which at no time was i told about this the second charge I was told they did not know what it was which I find strange?
As you can see I have used your company many times and have never before been charged additional mileage even though we always drive to our same accommodation.

I would like you to refund these charges to me as they are totally unjustified I have just returned again from Spain at the desk they did not bring up the extra charges for miles but I did saying I was told on the phone this would cost an extra 10 eu but I was charged 30 ?
Your staff need to point this out to customers
I look forward to your prompt reply

Tracy Burden

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6:29 am EDT
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GoldCar Rental car hire

Contract number [protected]. Or [protected]
Lisa Whiting
Hire from Murcia airport Spain
On 20th August 2018 to 31st August 2018

I booked my car on the internet through DoYou Spain, I was given the option to then take out insurance so everything was covered and no excess. I did this and it was 65.00.

I got to the airport to find out it was not all covered and I was charged with 411.74 euros. 78 euros of this was petrol which I would get back.

So in total I paid 96.77 for hire
65.00 for insurance.
411.74 for extras at the airport including insurance which I thought I had paid but gold car said that would not cover all of it.
I was really upset as this took a lot of my holiday money and basically ruined my holiday.

Total paid for a small hire car for 11 days was 573.51.

Half way through the hire we realised the air on was not working. We took the car back to see if they would do anything. They changed the car and charged me again for another tank of petrol. I could not believe it. They also said that because I had their insurance then I didn't have to pay but if I hadn't I would have had to pay that too.

I took time out of my holiday to take a faulty car back on top of all the other prices and I had to pay again for petrol. They would not let me take the car to fill up as this would have been cheaper for me.

I have had a terrible experience with gold car and would like some of my money back.

Please reply and let me know what you are able to do.

Also 3 other families were in the que complaining of the same thing.

Regards

Lisa Whiting

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12:42 pm EDT

GoldCar Rental car rental

Hi,

I have rented a car at Faro airport, Portugal. 28/08/2018 - 07/09/2018 with Goldcar, e voucher number CFFC3AFA, confirmation number [protected].

When i did a search, the initial price came out to 91 euros. I was happy with that so proceeded to booking, which stated the usual details: pick up location, time, date, name, driver's age and the price of 91 euros.

Once I clicked on pay, the price suddenly became 99.02 euros. I thought it was strange, but ok it's not a big difference.

Then I received the confirmation and the voucher. Once I opened the voucher, it stated that I have to pay 76.88 euros MORE at the rental desk. Suddenly my 91 euros car became almost 180 euros.

I then proceeded to cancel the booking, but unfortunately because I booked this around 11 am on the 28th, the cancellation would have cost me a 50 euros.

So I went to pick up the car anyway - feeling totally cheated. When I picked up the car, instead of the 76.88 euros that was stated in the email, I had to pay 100.58 euros - this is on TOP of the 1200 euros excess cover that was blocked on my card (this charge is ok, I was aware of it in advance) PLUS 63 euros pre-paid full tank, which I'm supposed to get back when I return the car full tank.

Apart from the excess & prepaid fuel, my 10 day car rental cost me INSTEAD what the initial search showed: 91 euros, 199.60 euros. I would like to raise a grievance, as if I had known the full cost of the car, i would have chosen a different provider.

We have rented a car the previous week 21-28 of August with Drive on Holidays, and I paid 86 euros for the car. That's what came up at the search and that's exactly how much I paid. We have been waiting for a confirmation from them if we could keep the car for a further 10 days as we decided to stay in Portugal for longer, but unfortunately they were sold out, and we had to deliver the car back by 12.00 on the 28th. That is why I made this urgent booking around 11.00 am.

This is not acceptable, that a price is more than doubled from the initial search result, and I'm very unhappy about it - it is a rip off. The search on your website HAS to include the FINAL price. Unacceptable and a scam.

I request a refund for the rest of the amount I had to pay that was not included in my initial quote.

Kind regards,
Z.Nascimento

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4:50 am EDT

GoldCar Rental unauthorised credit card charges

We recieved an email notice from Goldcar that we will be charged 55 euro for a traffic infringement that Goldcar said happened while the car was in our control.
This car rental was last June and we picked up the car from Pisa Italy.
We have not recieved any official notification of any infringment from the Italian authorities and Goldcar has fruadulently deducted a 55 Euro processing charge from our Visa account.
This has been done illegally and anyone thinking of using this car rental company would be foolish to do so.

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3:29 pm EDT
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GoldCar Rental charging for damage when there is none -

I picked up a Goldcar car at Toulouse airport after booking it through the Ryanair website. After a lot of hard sell over insurance they told me that for the booking I had made there was no breakdown insurance and if I broke down I would have to pay 40 euros for the call and the assistance as well. My booking details from Ryanair confirmed that breakdown was included but they did not accept it. I had to take the car with out any breakdown cover.
After the booking period returned the car clean and full of petrol as required, at the correct time and deposited my keys as instructed. I returned home to find that Gold Car have debited my Credit card for 260 Euros for damage to the rear bumper. However I always video the cars I rent and send the video to myself to time stamp it. The video shows no damage to the bumper . I suspect they are lying and committing a fraud.
Please investigate this situation - my Goldcar contract number is [protected] and the CC is VX87925620 the Cartrawler number is FR953105680 the car was rented from the 13th of August to the 26th of August.
The video can be found at
https://drive.google.com/open?id=1HhKOllO6vp-c3CjuAxklJIl1CWx8tUvd

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4:01 am EDT
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GoldCar Rental car rental

I rented a car from Goldcar/Rhodium at Rome airport 11-19 august 2018. First they did not want to give me a car unless I paid 200 euro extra for full insurance coverage which I did not want. The reason given was that my full first name was not printed on the credit card only the initial. This is never the case on a credit card.
Then when I asked the persons name and to speak to his supervisor, they refused to give me a car at all. We had to call the police to get them to give us a car but only after we agreed to pay the extra insurance costs of 200 euro.
This is truly stealing. If they donot want to rent cars without full insurance coverage, they should not offer them!

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9:09 am EDT
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GoldCar Rental car hire

I was miss sold car insurance at Gold car, Bordeaux airport. I was informed that my personal car hire policy would not cover my vehicle. The lady was extremely pushy and negative. She informed me that I would not be covered and liable to a 1300euro cost if there was a scratch on my car.
More importantly, she stated that they did not accept any other car hire insurance.
This is disgraceful and she was providing incorrect information.
I do not welcome her attitude, he customer service skills not her deceitfulness.

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pulsar26
, US
Aug 30, 2018 3:29 am EDT
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I am interested in the situation with transport and transport in general. I do not have my own car, but sometimes I need to get to the destination very quickly. Usually, I rented a car for such cases, for example https://rental24h.com So I would like to know if there are any transportation?

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10:40 am EDT
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GoldCar Rental failure to deliver car

I refer you to my agreement no. [protected]
We arrived at malta airport on Saturday night 18th August. I had a pre booked car thru Argus. They told me they would drop as to our hotel and deliver the car the next day at 9am. I waited and notified the hotel staff at paradise bay resort. I tried calling the good car office many times to no avail. I emailed also and got no reply. This was eating into our holiday plans and at around 2.30 PM I got a taxi to the airport at a cost of 38 euros. They told me at the office that they attempted delivery at 9.30am. I was in the hotel foyer at that time e and saw no one. The hotel staff will also confirm no show as I also had them trying to contact goldcar so they were very much aware of the situation. Now they have me a car but my plans were ruined for that day. I would like my taxi fare refunded and I would also like to be compensated for the half day I was without the car I had already paid for.

If there is any more information you need, please let me know.

Regards

Gary lacey

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2:23 pm EDT

GoldCar Rental car hire

I have just come back from a holiday and received a 150 Euro charge for a deep cleaning which I found amazing given the fact that we picked the car up and it wasn't clean due to being used to carry child seats around. Is this legal - no where was it pointed out I had to check the car for cleanliness and highlight it wasn't?

I have sent the following note immediately to Goldcar:

BCN Notification - Contract: [protected]

We have just returned yesterday from a holiday where we rented a car from Goldcar for 1 week. Whilst we did have a puncture for which I am happy to accept the charge there is a very serious issue which I feel needs to be addressed by your company. In the last hour we have received a charge for 150 euros for cleaning the car which is unjustified. I have listed the points below as to this reason:
• The car was not there when we arrived as was being used for collecting child seats from some other location
• When we received the car neither the outside or the inside of the car were to a level of cleanliness we would normally expect from a car hire company but as my family was on a beach holiday this was not particularly an issue to us.
• When we accepted the car there was no where to record the lack of cleanliness of the car on our form and we were not asked to comment on the level of cleanliness when we received the car.
• It was never spelled out in English on the contract that we would be charged 150 Euros for a clean (in a similar way to the fact that it is advised that we are required to return the tank full).
• The only issue with the car was the need to vacuum the sand out from the car, which as I had previously said already had sand in the carpet.

I therefore am not happy to accept this 150 Euro charge and I will dispute this to the best of my ability if this charge is taken from my credit card.

I am also extremely disappointed in the way we have been treated by Goldcar in this matter. I would be grateful if you could resolve this matter at my earliest convenience and explain how such a situation could arise.

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1:52 pm EDT

GoldCar Rental unethical behaviour

When I picked up my rental car from Goldcar (Contract [protected], Customer Code [protected]) on 12/08 from Verona Airport I was told by the staff member that despite having private excess insurance she would not be able to give me the car I paid for unless I either took additional insurance for 199.95€ or she would have to take a deposit via my credit card of almost 4000€. When I told her that my limit was not high enough for the deposit she was unsympathetic and said I could call the broker I used. I felt I had no option than to pay for the insurance I did not need nor want as it was Ferragosto, I had been up since 3 AM, and my mother was waiting for me to pick her up.

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4:13 pm EDT
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GoldCar Rental private car hire

I rented a car between 2pm on July 26 and 2pm on August 7 and returned it early, on August 7. I have since been charged 80 euros for 'late return'. This is not true, and I have a breakdown information form (for a flat tyre had) signed, dated and timed by staff at the Rome office, proving that it was returned at August 7 at 11.50am. I called Customer Services and was told to open an 'incident' on the Goldcar website. I did this and the reply simply said, "The vehicle was retuned late without prior agreement, 08/08/2018 17:06:09" which is simply not true. I did this twice and got exactly the same reply. In addition, I have an invoice from Goldcar for the charge which is dated August 7 - the day BEFORE Goldcar said I returned the car. This is obviously a mistake by Goldcar or simple theft.

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1:16 pm EDT

GoldCar Rental hidden charges,

I have found my experience with Goldcar to be nothing short of a joke.

From a hidden charge (£296.67!) that we were only advised of upon collection of the car purely because we taking the car outside of Italy to Slovenia, which was I ly payable by credit car, to not getting the car we booked, and now discovering we have been charged an extra £70.32 for totally undisclosed reasons.

There is no contact email address to even query this.

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4:59 am EDT
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GoldCar Rental special car cleaning charge - ref contract [protected]

I've just returned from Alicante and returned my car in exactly the condition I would expect after 12 days normal usage only to be told I've been charged €30 for specisl cleaning? I was never told by anyone that the car would require a valet before returning or that I would be charged for cleaning and the T&Cs I was given were all in Spanish. Can someone please tell me why this charge has been levied? I would like an immediate refund and this matter resolved.

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1:51 pm EDT

GoldCar Rental car rental

We hired a car booking reference number [protected] from Malaga Airport on 1st of July until 16th July under name AnnJane Thompson. On the 6th July we got a puncture in tyre and on further inspection could see that this tyre had already been repaired. We spent the whole day trying to get through to road assistance and eventually had to ask customer service to put us through to speak to someone. Road side assistance came to our villa that evening and explained car would need to go back to depot and we would have to travel back to airport to pick up another car. This was a waste of a full days holiday, also to give me a car that tyre had not been changed after it had been temporarily fixed is not good enough and no spare tyre or tools to fix puncture in car is not acceptable. It would make me think twice about using your company again as sending families in cars that are not safe is unacceptable. I would like to hear your thoughts on this matter.

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4:57 am EDT
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GoldCar Rental hire car cleaning fee

Dear Sir/Madam
Upon return of our rental vehicle we were later sent a document which included a cleaning fee deducted from our credit card. When I was next in the office I asked them why and they said they couldn't tell me even though they were the ones who supposedly did the clean and to contact head office. Well I am asking you now, can you please give me information or photos of why we were charged a cleaning fee after our return. This could have been told to us at the time of return when we were inspecting the car together. See below photo with all hire details and fees.

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Update by Leonie Walton
Aug 16, 2018 3:01 pm EDT

Thanks for your reply Graeme. That was only a snippet of our experience. We hired car off them for period of four months but you have to return every month and go through the hiring ordeal again. Every time we have walked through the door they have ripped us off to a total of 500 euro. They didn’t know we are residents of Spain though and probably thought two Aussies have no chance of chasing up the issues. We are lodging a claim with European Consumer Organisation with all our evidence. We read that last year they were fined over 2 million euro for bad business practice. We are not letting them get away with it and also not allowing them to spoil our wonderful experience of Spain and overall we have found the Spanish to be very honest and generous people. If you would like further information in relation to this experience I am willing to discuss
All the best

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Graeme Finneberg
, GB
Aug 14, 2018 4:38 am EDT
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Goldcar is an absolute joke of a company, but not a funny one. After returning from holiday on Sunday I've been informed that I have been charged €30 for a special clean. This car was returned in A1 condition, exactly as you'd expect after 10 days use. At no point when hiring did anyone say the car needed to be valeted before returning and the T&Cs given to me at Alicante upon collection of the car were in Spanish. I work for a large national newspaper and fully intend to publish my experience and progress with this matter.

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4:52 pm EDT

GoldCar Rental bod notification - contract: [protected]

Dear Sir/Madam

Frankly I'm astonished by the temerity of the letter you sent me by email this evening.

On the afternoon before I picked up your rental car on Saturday August 4th, I went out of my way to explain to your representative that the car was short by approximately $20 in fuel. It was not full. He advised that we photograph the indicator on the dashboard and submit to your desk at Bordeaux Airport on our return Saturday August 11th. We duly obliged. (Please see attached)

On our return on the 11th we parked and presented the key to your sole representative at your desk and presented the photograph. He examined it and agreed with us that it was not full on the 4th. He noted the photo and the incident on his documentation and asked if we required a refund. I stated that the car on return was not quite full (about €12 short) so I refused the refund. Now I reckon you owe me about €8.

Please investigate this fully and refund me the funds charged to my credit card immediately.

Yours sincerely

Donal and Anne O' Carroll
Tel: [protected]

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3:30 pm EDT
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GoldCar Rental carhire in majorca airport - palma

I would like to lodge a complaint against GoldCar car hire, and request for a refund for fraudulent and unauthorised charges they made to my credit card and are not responding to a case that I have raised.

I hired a car through the RyanAir and fully paid for everything listed as well as getting my own additional insurance.

When I picked the car up I was told I would need to pay for a fuel deposit as well as a late return fee, plus taxes - the fuel part would be funded on return.

I was then asked to sign for this on an epad before having been given any paperwork for the contract to review, plus the representative then handed me the credit card machine and she had pressed enter on the value and was just showing the PIN screen, so I didn't get to see the value.

Later I realised that they had charged me for additional, optional insurances that they didn't tell me where being added, but charged my card anyway.

They didn't advise me this, and I didn't authorise the payment and hence that is fraudulent.

Can you please raise this complaint with GoldCar and advise the process for getting a refund from them.

For additional information please look on twitter and Facebook for GoldCar and look at all of the people who have been scammed in the same or similar way by GoldCar.

Regards

Tom Hickling

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9:32 am EDT

GoldCar Rental Rent a car charges

We booked a car via the internet to be collected and returned at Malaga Airport in June 2018. The quote on the email was €148.45.
When we got to the Goldcar office in Malaga they asked if we wanted to upgrade the insurance so as to reduce the excess to zero (should we have an accident). The lady said it was €60 so we went ahead and said yes. They then said we had to pay a tax because the car was diesel and also an airport tax... so another €38 added on!
The total rental then came to €380.05! I was asked to sign the contract, via an electronic signature pad so never actually read the contract.

They asked what time our return flight was the following week and we said around 6.00 pm, so we presumed the return time would have been around 3.30 pm.
We actually returned the vehicle (with a full tank) at around 4.00pm so about half an hour late. Nothing was said. Then I received an email a few days later informing me that I was going to be charged an extra €59.79 as they had put 11.00am as the return time! (Admittedly our fault for not checking ...but that was a deliberate con by putting the time over 4hrs earlier!)
So all in all, we paid €439.84 for one week´s car rental! A bit different to the original quote of €148!
We feel totally ripped off by Goldcar. The car was great and we have no problems with the actual car rental but the way they con you to paying excessive amounts and how we were duped over the return time really angers us. It must be a company policy to try and rip off as many customers as possible as after looking into it, I see I am one of hundreds of unhappy customers!

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Kev1979
, GB
Aug 08, 2018 7:37 am EDT

Hi ya ive just booked through these ourselves for 2nd September was qouted 170 euros so paid in full received an email today saying when i collect the car i need to leave 2000 euro on a bloked credit card. I dont have that sort of amount so left in a pickle on what to do .

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7:44 am EDT
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GoldCar Rental Dishonesty

Prebooked car from Roma IT paid for 'super relax cover' to avoid need for credit card deposit.
Goldcar use Google algorithms to put themselves top of any search for Italian car hire without credit card.
You can not just relax, you can SUPER Relax, just don't expect to drive away, or see your money ever again.
Reason... You need to leave fuel deposit equal to 130litres (for a car with a 32litre tank incidentally!) Your booking confirmation will state in Spanish language, that only e visa or mastercard are valid. No problem you think, I have both those.
At the Roma airport desk the staff will produce a dog eared photocopy of a clause (in English) that prepaid cards that most travellers use are not permitted. That is NOT mentioned in their booking confirmation.
At an agreed signal from the staff, a well dressed man mingling with customers will go into the most theatrical toddler tantrum you'll ever witness, allowing the staff member to flee the scene.
Other staff will then claim you can only deal with the now absent staff member, as only they have the details.
You may imagine I'm exaggerating, but I had a connecting flight a week later and witnessed the exact same pantomime.

You will be told to contact Goldcar Spain.. Good luck...
Rome's refusal to hand over the car will be logged as you not turning up to collect. Eventually you will be given a spurious email address ([protected]@goldcar.com) which will not be answered. Further calls will fail to get a response, other than a comment that customer services are always busy and might take 20 days to answer.

A search for Goldcar reviews will make your eyes water. The consensus opinion being that, as nobody would use the Company twice, they've decided they might as well defraud everyone unfortunate enough to become ensnared, and to the full extent of brazen peactices

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Update by Stephen Bibbington
Aug 07, 2018 9:11 am EDT

For clarity.
I have both visa and mastercard prepaid currency cards. Nowhere in Goldcar terms or website does it specify these (as opposed to credit cards) are invalid.
This for eur 46, of fuel BTW.

Anyway, that's not the issue.
Goldcar said they couldn't possibly let someone drive a car away without leaving a deposit., which makes their website statements dishonest and the SUPER RELAX cover cynically so.

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6:18 am EDT

GoldCar Rental car rental, had to pay more because our booked car was not there

Never have such bad service or better said NO service!

Booked a car at Pisa airport and paid everything in advance. Unfortunately our plane was delayed, they could of course know that given the flight number that was known to them.
To be on the safe side, we had already phoned from the airport of departure to report that we had more than 2 hours of delay.

No problem, they would hold our car for us.

That is also how it should go. A customer reverts a car and pays it in advance. A company must then deliver what has been agreed
However, when we arrived at the rental desk, our car was no longer there.
The only option was to pay extra ( 130, -) for a more expensive car! We did not want this, because it was not our fault!

But they insisted, it was NO car or we have to pay!
A so-called upgrate, while the car we booked was much better in our case than the one we finally got.

Really ridiculous how this company deals with customers!
If a customer is reserving a car (and even paid for it !) then you have to be able to deliver that car. If not, you will never be allowed to recover the costs from the customer, it is the problem of the company and not the customer !

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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GoldCar Rental contacts

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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