The complaint has been investigated and
resolved to the customer's satisfactionResolved GoDaddy — terrible service!
resolved to the customer's satisfaction
On the GoDaddy website, they promote primarily 6 hosting versions. Those displayed are 3 versions hosting only, 3 versions with 'Quick Cart' service. To be sure I would get the services that I needed. I followed through their online Wizard that asks questions pertaining to the use of the website. I indicated that I needed multiple access, downloading(such as ftp for shareware demos), ecommerce cart, and the option to either use templates for the website or build my own.
I sign up for the suggested plan for one year, total package with cart, ssl cert, email, etc., Only to find that the online template process is godawful slow. So I thought I'd opt for building the site manually. I find I can't access my site. No ftp account. I ask support what's up and they tell me that my account in a template only account with no ftp access. Not at all what I requested. They then tell me that I need to 'cancel' my hosting plan, then they will prorate my services and refund the remainder of my funds. I then should sign up for the 'Standard' hosting plan. I inform them that while I would like to, not a single plan on their site is referred to as a 'standard' plan.
I query them again. They inform me that godaddy has different hosting that actually includes multiple ftp user access. Finally, after an hour of searching their site, I find the 'hidden' services. I cancel my 'WebSite Tonight' hosting plan and signup for the Premium Godaddy hosting for a year with ssl, yada, yada, and inform support I cancel my previous hosting. They go through the motions, send one or two emails indicating a refund was requested, and then suddenly flatly denied the refund.
I have nothing to say about their business model that isn't a four-letter word. I will be finding another hosting service. If they screw my domain, they can have it, I'll get a different one. Now I see how they made all their money, by deceptive advertising, lies, and broken promises.